P2 - Test Review - X

An ONU is the Fiber modem.

Ms. Anderson decides to pick 2 new boxes for a total of 3. But the new boxes are offline. What's a good first step?

If a customer asks for a payment extension arrangement, it may be offered at the agent's discretion.

Which of the following is NOT true regarding SCS Seasonal Contracts?

Which of the following statements are TRUE regarding a Spectrum Headend?

Can we create an appointment for a STVA that will not load a channel.

A customer who no longer wants Spectrum Marketing calls.

Call Tracker notes automatically populate in Agent OS.

When might a Tech need to be scheduled to the customer's home during a self-install?

"I just got installed with you guys, my internet service is lousy..I'm not getting what I ordered.." What might you say?

Which of the following is TRUE about EPON properties

Which of the following is NOT TRUE regarding Fiber to the Premise (FTTP)?

Which symbol is used to call out current call drive events/Hot Topics in the notes section of the Call Tracker?

Which Fiber architectures are available to SCS properties? (Select all that apply)

Which of the following is true about EPON + RFOG? (Select all that apply).

Ms. Williams calls in and she says she is experiencing pixelation. What is a good question to ask?

What is the MOST common type of transfer you will do?

We must get the full name of the caller/chat user and the account service address on every call?

Mr. Emory is frustrated and is not sure where to start with his self-install. What info would you need to help him?

The Call Tracker must be completed for every call even when the call is dropped.

What would be an appropriate response if you read a message that was off-topic, or out-of-line? Choose all that apply.

If a customer has signed up for auto-pay, their billing due date will not display on the main billing screen.

Call Tracker notes populate in the Biller automatically.