Which of the following is NOT suggested for promoting customer loyalty?

Use a variety of media for marketing efforts

Which of the following is NOT required in a résumé?

Résumés should be typed on résumé paper

Extemporaneous speeches should be arranged in which of the following orders?

Introduction, connection, preview, body, review, conclusion

Which of the following statements is likely to be used in the accommodating conflict of management style?

Whatever you decide works for me.

Which of the following is NOT involved in accepting constructive feedback?

Avoiding eye contact to close communication

Julie manager, frustrated cause waiter absent. Instead of saying "ur unreliable" she said "give me notice" what com styl

Using a specific behavioral statement

Which of the following statements is likely to be used in avoidance of conflict management style?

"I don't want to talk about it."

Which of the following makes written communication effective?

Using correct spelling, grammar and tone

Which of the following statements describes the word "power"?

Ability to perform an action or the possession of control or influence over

Which of the following is an example of a non-penalized religious observance?

Allowing employees to take leave during religious holidays

Which of the following is NOT one of Dr. Heuman's suggestions for ppl in workplace to effectively com w/ diverse pop?

Conduct research about diversity

Which of the following is an appropriate behavior when communicating with a differently abled person?

Keep at eye level when speaking with a person in a wheelchair

Which of the following is NOT true about the use of humor?

Humor is encouraged in all situations

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Prof Com Final Exam Review

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Questions 99

Answers

1
Which of the following personal characteristics can be categorized as a primary dimension?
Educational background
Social Class
Ethnicity
Marital status
2
Which of the following is NOT suggested for promoting customer loyalty?
Include loyalty items in shipping
Solve questions and complaints immediately
Use a variety of media for marketing efforts
Greet customers by name
3
Which of the following is a relationship factor which contributes to conflicts?
Lack of communication skills
Lack of consistency
Lack of management plan
Lack of trust
4
Who in history best illustrated the characteristics of the autocratic leadership style?
Martin Luther King Jr.
Mahatma Ghandi
Nelson Mandela
Hitler
5
Which of the following is NOT a task role within a team?
Initiator
Elaborator
Aggressor
Recorder
6
Which of the following is NOT required in a résumé?
Make sure all words are spelled correctly
Résumés should be typed on résumé paper
Keep organized and neat
Use appropriate amount of white space
7
Which of the following is NOT an example of accommodations for diverse cultural values?
Allowing break during pray time
Allowing culturally specific dress
Allowing free speech
Allowing religious observance
8
Extemporaneous speeches should be arranged in which of the following orders?
Introduction, connection, preview, body, review, conclusion
Preview, introduction, connection, body, review, conclusion
Preview, introduction, connection, body, conclusion, review
Introduction, preview, connection, body, review, conclusion
9
The Statue of Liberty is an example of which of the following?
Hero
Symbol
Ritual
Value
10
If a team is lacking energy, which personality should a leader look for in a new team member?
Analytical
Amiable
Expressive
Drive
11
Which of the following presentation types is used to get audience to act or change a behavior or belief and has emotion
Generic
Forum
Informative
Motivational
12
______ allows the speaker to either take a breath or allows audience to take in what was just said
None of the Above
Yawning
Pausing
Clapping
13
In ____, the US passed legislation prohibiting discrimination against race, religion, gender, or ethnicity
1984
1964
2002
2009
14
When a teacher does NOT direct students during an activity, which style of leadership is the teacher exhibiting?
Laissez-Faire
Democratic
Transactional
Bureaucratic
15
Which résumé method should be used if you have a STABLE WORK HISTORY and each job makes a LOGICAL SQNCE toward pos?
Chronological
Targeted
Combination
Function oriented
16
Which of the following statements is likely to be used in the accommodating conflict of management style?
Whatever you decide works for me.
I can help you on this issue.
I do not have time for you.
It is not my business.
17
Which of the following is the cooperative action and effort of a group of people acting together?
Leadership
Teamwork
Team roles
Learning
18
Which of the following is NOT a scenario where someone would need to use professional communication skills?
Presenting a speech at a luncheon
Having lunch with a client
Talking with friends
E-mailing a co-worker
19
When making decisions, a person should try to avoid which of the following?
Listening to impulses
Getting help from a colleague
Identifying relevance
Making diagrams
20
Which of the following refers to the way a message is conveyed?
Communication style
Personality
Communication model
Paraphrase
21
Which of the following is NOT involved in accepting constructive feedback?
Avoiding eye contact to close communication
Offering explanations if necessary
Seeking ways to improve work based on suggestions made
Listening attentively
22
_______ listening can also be called psuedo listening.
Selective
False
Evaluative
Partial
23
Julie manager, frustrated cause waiter absent. Instead of saying "ur unreliable" she said "give me notice" what com styl
Using a specific behavioral statement
Dealing with emotion
Using a relational statement
Asking a reflective question
24
Which of the following should NOT be listed as references?
Family members
Community leaders
Previous employers
Teachers
25
An in-depth examination of a particular subject defines which of the following?
Memo
Reports
Case study
Proposal
26
Which of the following statements is likely to be used in avoidance of conflict management style?
"I don't want to talk about it."
"This is your problem, not mine"
"Whatever you decide works for me."
"I can help you on this issue."
27
Which of the following makes written communication effective?
Using long and rambling sentences
Using slang
Using complex and hard to understand sentences
Using correct spelling, grammar and tone
28
Which of the following statements describes the word "power"?
Relief in someone's ability and reliability
Ability to perform an action or the possession of control or influence over
Mindset of parties that take efforts to build or maintain healthy relations
Disagreement through parties involved = threat to need,interests or concern
29
Which of the following is NOT a form of non-verbal communication?
Facial behavior
Eye behavior
Rhetoric
Paralanguage
30
Which of the following is NOT an important factor on decision making?
Time
Family
Environment
Stress
31
Which of the following occurs when the receiver listens only to the content and not the feeling of the message?
Evaluative listening
Full listening
Deliberative listening
Appreciative listening
32
Susan would give up part of her interest if Lee gives up his. This is example of what management style?
Competitive
Collaborative
Compromising
Avoidance
33
How many paragraphs should a cover letter have?
As many as necessary
Eight
Three to five
One or two
34
Customer expectations evolve over time
True
False
35
Which of the following is NOT component of paralinguistics?
Facial Expressions
Tone
Pitch
Inflection
36
Community involvement and volunteer activities are appropriate to include on a résumé.
True
False
37
Which of the following is an example of a non-penalized religious observance?
Allowing employees to pray during work time
Allowing employees to take leave during religious holidays
Allowing employees to promote religious beliefs
Allowing employees to wear culturally specific dresses
38
Which term is defined as socially constructed and historically transmitted patterns of meanings,premises,&rules?
Race
Culture
Religion
Ethnicity
39
Which of the following is a formal meeting where a person is asked to communicate their skills and interests?
Interview
Presentation
Evaluation report
Visual report
40
Which of the following is NOT one of Dr. Heuman's suggestions for ppl in workplace to effectively com w/ diverse pop?
Be aware of Equal Employment Opportunity Laws
Recognize bystander responsibility
Conduct research about diversity
Use inclusive language
41
Which of the following is an acceptable question in an interview situation?
Are you married?
What religion do you practice?
Are you over 18 years of age?
How old are you?
42
Which of the following conflict management styles is high in assertiveness and low in cooperativeness?
Compromising
Competitive
Avoidance
Collaborative
43
Which of the following would be an example of an informative speech?
A speech about global warming
Both Triangle and Circle
A speech about the digestive system
A speech about your journey overcoming obstacles
44
Which of the following is an appropriate behavior when communicating with a differently abled person?
Patting a person in a wheelchair on the shoulder
Correct or finish sentences for a person who has speech difficulties
Keep at eye level when speaking with a person in a wheelchair
Speak only to the sign language interpreter when communicating to deaf
45
Mentioning a ______ in the first paragraph of a cover letter can draw the employer's interest.
Mutual contact
Past job
Future goal
Personal interest
46
What was the percentage of differently abled workers in the workforce in 2010?
11.8 percent
3.5 percent
8.6 percent
6.2 percent
47
Asking "Could you give me an example of what you mean?" is an example of which of the following active listening skills?
Asking people to share their perceptions
Capturing non-verbal cues
Asking clarifying questions
Controlling emotions
48
Which of the following is NOT true about the use of humor?
Humor allows for a more friendly approach
Humor can break through stress in a room
Humor is encouraged in all situations
Humor is discouraged in certain situations
49
Cover letters should be modified to each specific position
True
False
50
Procrastination is a decision making strategy in which a person does which of the following?
Consider every possible option
Pick the option with the lowest level of risk
Let someone else make the decision
Delay making a decision
51
Which of the following presentation types is used to convince an audience to accept a proposal?
Persuasive
Generic
Informative
Forum
52
Which of the following is paid communication which attempts to influence opinion?
Publicity
Public relations
News aritcles
Advertising
53
Which of the following is NOT a part of critical thinking?
Consider every possible option
Consider logical connections between ideas
Delay making a decision
Identify relevance
54
Which of the following is NOT a tip for communication in the workplace?
Proofread all written communications
Keep criticism constructive and positive
Be very casual in workplace communication
Check grammar and spelling in written documents
55
Which 3rd parties should be involved when conflicting parties believe can reach solution but need 3rd party to mnge proc
An adjudicator
A facilitator
A mediator
An arbitrator
56
How can teamwork fail?
Providing clear instructions
Providing no training
Dealing with conflict
Dealing with poor planning
57
The delivery process should take how many days?
One to two business days
Two to three business days
Five to seven business days
Eight to ten business days
58
Which of the following is the correct format for a speech?
Introduction, Anecdote, Body
Introduction, Anecdote, Conclusion
Anecdote, Body, Conclusion
Introduction, Body, Conclusion
59
Which of the following cultural elements CANNOT be trained by practicing and can be formed through experience culture
Symbol
Value
Hero
Ritual
60
Which of the following statements is an example of using "people first" language?
He receives special ed services.
She is crippled.
He is mentally retarded
She is autisitc.
61
All of the following are skills of public relations except:
Selling
Writing
Reading
Speaking
62
Which of the following is NOT a part of verbal communication?
Body language
Words
Sound
Speaking
63
A résumé outline a person's ______.
Goals
Personality
Character
Qualifications
64
Which of the following is a strategy for responsible decision making?
Listing alternative decisions
Procrastination
Doing it on your own
Impulse decisions
65
Which of the following is NOT a communication style?
Passive-asseritve
Passive-aggressive
Assertive
Passive
66
Transactional Model of Communication, which overlaps to show similarities in communicators w/ impact on delivery of msg
Noise
Communication Style
Experience
Feedback
67
Which of the following teamwork settings can help support families who are struggling financially?
Communities
Workplace
Classroom
Meetings
68
Which of the following terms describes "characters who are highly respective and serve as model in culture?"
Symbol
Norm
Hero
Ritual
69
_____ are preset forms offered by various word processing programs.
References
Cover letters
Objectives
Templates
70
Which of the following is NOT one of an affiliator's strengths?
Cooperative
Dependable
Supportive
Conforming
71
Which of the following laws prohibits discrimination against qualified workers who are differently abled?
The Civil Rights Act of 1964
The Americans with Disabilities Act of 1990
The Presidential Executive Order of 1967
The Equal Pay Act of 1963
72
Which of the following is NOT a step in the communication process?
Prioritizing
Thinking
Encoding
Transmitting
73
In the Shannon-Weaver Model, which is a physical interference such as sounds which impact reception of a msg?
Channels
Noise
Feedback
Receptors
74
According to the 2006 American Community Survey, how many people in the United States are differently abled?
63.3 million
43.1 million
36.7 million
25.3 million
75
In professional communication a ____ is best for a short message
Memo
Proposal
Report
Case study
76
Compliance is a decision making strategy in which a person _____.
Let someone else make the decision
Consider every possible option
Pick the option with the lowest level of risk
Delay making a decision
77
Which presentation type would be best for presenting specific information about a product, procedure or set of reg&rules
Persuasive
Forum
Generic
Informative
78
Which of the following is NOT true about workplace communication?
Increases employee job satisfaction
Improves productivity
Improves product quality
Has a positive effect on absenteeism
79
Which of the following statements defines symbol?
Characters who are highly respected and serve as an ideal model in culture
Socially constructed and historically transmitted patters of meanings&rules
Set of activites repeated in certain situations which specific meaning
Objects which carry particular meaning for a culture
80
Which term is not part of the four "Ps" of marketing?
Placement
Publication
Price
Promotion
81
Which of the following is NOT an advantage of teamwork?
Improves communication skills
Allows work to be balanced
Acts on opportunities
Detects problems faster
82
Preventing a team from failing does NOT include which of the following measures?
Knowing team members
Asking indirect questions
Creating engaging activites
Being prepared
83
Critical listening is also referred to as which of the following?
Appreciative listening
Deliberative listening
Evaluative listening
Full listening
84
Customer service is the ______ a business takes to satisfy customers
Marketing and advertising
Management philosophy
Involvement and enhancements
Research and experimentation
85
Which type of résumé should be used when one has limited actual work experience or inconsistent work history?
Limited résumé
Targeted résumé
Chronological résumé
Function oriented résumé
86
Which of the following is NOT included in the listening process?
Hearing
Focusing
Understanding
Speaking
87
According to the segment, which type of com allows messages to be sent to many people at the same time?
Phone
Electronic Mail
Mail
Telegraph
88
Which résumé method accentuates responsibilities and capabilities of positions held?
Chronological
Function oriented
Combination
Targeted
89
Which of the following learning styles involves doing and feeling?
Accommodating
Converging
Assimilating
Diverging
90
Which of the following is defined as listening for pleasure or recreation?
Full listening
Appreciative listening
Evaluative listening
Deliberative listening
91
Which of the following types of language involves recognizing the humanity of people rather than decentralizing others?
Inclusive language
Pejorative language
People first language
Harassing language
92
a linear model of communication which can be thought of as the model used for public speaking,persuasion,& propoganda?
Berlo's SMCR Model
Aristole's Model
Interactive Model
Shannon-Weaver Model
93
Which of the following third parties given authority, hears all sides, discusses, and finalizes judgement based on info?
A facilitator
A mediator
A negotiator
An arbitrator
94
A connection _______.
Summarizes the main points of a speech
Builds a relationship with the audience
Both Triangle and Circle
Gives the audience a sneak peek at the speech
95
Adding personal info to a résumé is appropriate
False
True
96
Which of the following involves the listener paying close attention to what is being said in order to fully understand?
Full listening
Deliberative listening
Appreciative Listening
Evaluative listening
97
Which of the following is NOT a basic element of communication?
Thought process
Message
Sender
Receiver
98
Which of the following is the study of an individual's perception and use of space?
Paralanguage
Facial behavior
Proxemics
Kinesics
99
Which step is the most important step in the decision making process?
Analyzing the situation
Identifying the decision needs to be made
Making the decision
Reviewing the decision which was made

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