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Food Service Weeks 1-7 (part 1)
Food Service Weeks 1-7 (part 1)
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Answers
1
What definition is correct for independent purchasing?
cash/carry, low prices
external org joining various purchases together
dept in org authorized to purchase
specified dept purchases for all depts in org
2
what does self-operation mean?
foodservice operation is managed by a company employee
rights granted to mark a company's concepts
an agreement bewtween two or more persons to do or not to do something
3
interpersonal roles focus on relationships
True
False
4
what is more important: flow of resources or basic elements?
flow of resources
basic elements
5
what is the definition of planning?
Function concerned with individual and group behavior
organizational objectives and procedures
process of grouping activities, delegating authority to accomplish activity
the recruitment, selection, training, and development of people
6
what is one example of outputs in the foodservice systems model?
labor cost
quantity of meals
menu planning
worker satisfaction
7
What is one of the functions that the control performs?
provides a baseline
control affects output
effective and efficient in accomplishing objectives
functions without legal and regulatory constraints
8
what definition matches for historical records?
adequate historical record constitute the basis for most forecasting
efficient foodservice operation requires estimated guest # or serving #
selecting a forecast model for a foodservice operation can be difficult
forecasting not only is a production function but also for procurement
9
the three different types of forecasting models are time series, subjective, and casual model
False
True
10
what is common-size statements?
point at which cost = revenue
compare results over time or to a benchmark
data presented in %
relationship with 2 assets
11
when did the Vocational Rehabilitation act begin?
1938
1973
1978
1986
12
table d'hote is when items are priced at an individual rate
False
True
13
Static menu is offered every day while single-use menu is when the menu rotates to offer different items
True
False
14
how is the concept of balance defined?
adequate info is available to assure results of decision
informal communication channel in which info is passed from employees
managerial adaptation to change enviroment/politics/social/tech changes
occurrence of future events cannot be predicted
15
what are outputs of the foodservice system?
meal quantity and quality
customer and employee disatisfaction
marketing accountability
16
Who ensures the effectiveness of manager running the business?
owner
creditors
manager
BOD
17
what can be a barrier to communication?
ignoring conflicting information
cultural differences
hearing an expected message
linguistics
18
what is money as a unit of measure?
Yen for the European Union
US dollars for USA
Euro for China
Pesos for China
19
what is financial accounting?
uses historical and financial data to plan; change plans to meet goals
reporting transactions, creating balance sheets & income statements
determing and interpreting costs; control expense in operations
20
what are the three types of specification?
customer, approved brand, performance
vendor, performance, technical
technical, approved brand, performance
technical, standard, approved brand
21
when did the age discrimination in employment act become law?
1970
1978
1967
1973
22
what is adequate disclosure?
once business selects accounting method it can’t be changed
moderation in recording transaction and assigning values
enough information explained so reader can understand financials
all must be shared that makes a difference in the financials
23
what is the immigration reform and control act?
forbids discrimination against employees between 40 and 70 years of age
requires employers to verify employees are authorized to work in the US
requires payment of minimum wage and OT pay; requires record keeping
requires equal pay for equal work regardless of gender
24
what is the going-concern concept?
recording or valuing assets in money at time of transaction
time of cash inflow/outflow vs when earned and expenses when incurred
the business will continue indefinitely
US dollars for USA
25
what are the four components of performance appraisal?
objectives, due process, methods, participants
checklist, methods, objectives, appraisal interviews
performance, due process, objectives, particpants
objectives, participants, methods, appraisal interviews
26
The five aesthetic factors are flavor, texture, consistency, color, and shape
False
True
27
what are some government agencies that help with regulations?
dept of homeland security
department of agriculture and commerce
Dept of Health (FDA)
CDC
28
when did the immigration reform and control act begin?
1964
1963
1938
1986
29
what are examples of commercial foodservice locations?
hospitals
zoos and museums
military
colleges and universities
30
what is a ratio analysis?
point at which cost = revenue
compare results over time or to a benchmark
data presented in %
relationship with 2 assets
31
which one is not a stage in decision making?
programmed
identification & analysis of solutions
problem definition
selection of the course of action
32
what is the fundamental equation?
the business will continue indefinitely
recording or valuing assets in money at time of transaction
assets equal liabilities plus owner’s equity
US dollars for USA
33
what is cost accounting?
reporting transactions, creating balance sheets & income statements
determing and interpreting costs; control expense in operations
uses historical and financial data to plan; change plans to meet goals
34
what is the purpose of the manager role?
help create the vision
focus on employee retention
berate employee
focus on customer disatisfaction
35
authority is delegated from the top level to lower levels of management
False
True
36
why is quantity of meals an important output?
impacts both financial performance and customer satisfaction
because making too many meals is impossible
all the other outputs influence quantity so its basically the sum
the more meals you make the lower cost because of donating
37
What is conceptual skill?
interpersonal skill working with people and their behaviors
understanding proficiency involving methods or techniques
ability to view the organization as a whole
38
why does orientation happen in the job?
to find the best candidate
internal and external hiring
for organization/team/department to explain how the job works
39
state of their investment?
creditors
manager
owner
employee
40
which of these definitions are correct?
interdependency: each part affects the performance of its specific part
dynamic equilibrium: sporadic response/adaptation of the internal system
permeable boundaries: define limits of system and environmental interaction
hierarchy: singular system composition, doesn't use subsystems
41
what type of resources would be included in the human input?
food and supplies
labor and skills
space and equipment
money and time
42
when did the Occupational Safety and Health act start?
1970
1986
1978
1973
43
what is kaizen?
A Korean philosophy that emphasizes daily growth in every aspec
An American philosophy that emphasizes daily growth in every aspect
A Chinese philosophy that emphasizes daily growth in every aspect
A Japanese philosophy that emphasizes daily growth in every aspect
44
when did the equal pay act become law?
1964
1970
1963
1967
45
What definition is correct for centralized purchasing?
external organization joining various purchases together to get a discount
cash and carry, low prices
purchase for immediate consumption
specified dept purchases for all depts in organization
46
what are the roles for decisional managers?
entrepreneur, distbance handler, resource allocator, negotiator
monitor, disseminator, spokesperson
figurehead, leader, liaison
47
how is recruitment/sourcing done?
for an oranganization/team/job to sell, coach, or delegate
to find the best candidate
internal/external
48
what are included in management decisions?
food cost, production capability, service type, and food availability
menu type, customer satisfaction, service type, and labor
food cost, inventory, labor cost
guest reaction, food cost, labor cost, and inventory
49
Pareto analysis is also known as 80-20 rule
False
True
50
what is the advantage/disadvantage of S corporation?
limited liability of owners/transferability of ownership requries approval
least costly/unlimited personal liability
avoids double taxation/general partner has unlimited liability
limited liability of owners/75 or less stockholders
51
what is the difference between proprietorship, partnership, and a corporation?
single individual vs two or more people vs ownership help by stockholders
ownership held by stockholders vs single individual vs two or more people
two or more ppl vs ownership held by stockholders vs single individual
52
what is an example of onsite foodservice?
military
zoos
cruise ships
sports events
53
what is the advantage/disadvantage of a limited liability company (LLC)
avoids double taxation/costly and time consuming to create
can have multiple owners/higher tax rate then C corporation
ease in transferring/unlimited liability
limited liability/less than 75 stockholders
54
what is the correct order of the communication process?
transmitted, decoded, encoded, send message, understanding, feedback
encoded, send message, transmitted, decoded, understanding, feedback
send message, decoded, send message, encoded, understanding, feedback
send message, encoded, transmitted, decoded, understanding, feedback
55
What is the purpose of the Wagner Act
balance the powers of labor and management
federal govt behind employees efforts to organize and bargain collectively
anti-injunction, restricted employers from federal injunctions
labor racketeering organizations and employers were denying employee rights
56
What is root cause analysis?
digging up roots and causing mass overturn
focuses on the root of the issue that is causing any given problem
focuses on the effects of a problem
letting things get swept under the rug
57
What is the difference between efficiency and effectiveness?
authority is doing things right; effectiveness is doing the right thing
efficiency is doing things right; effectiveness is doing the right thing
efficiency is doing things right; authority is doing the right thing
effectiveness is doing things right; efficiency is doing the right thing
58
What definition is correct for warehouse club purchasing?
purchase for immediate consumption
dept in organization authorized to purchase
cash and carry, low prices
specified dept purchases for all depts in organization
59
what is the 80-20 rule?
80% of outcomes come from 20% of the input
80% of outcomes come from 80% of inputs
80% of inputs come from 20% of outputs
20% of outcomes come from 20% of inputs
60
what is the business entity concept?
the business will continue indefinitely
US dollars for USA
business is separate from owners
assets equal liabilities plus owner’s equity
61
what is the cost principle?
business is separate from owners
time of cash inflow/outflow vs when earned and expenses when incurred
recording or valuing assets in money at time of transaction
assets equal liabilities plus owner’s equity
62
what function(s) does the control do?
transforming the input and achievement of the system's goal
proper resource use, functioning legally, and provides standard for evals
action or activity used in changing input into output
stored information and provides a historical record of system operations
63
what is the structure/function of unions
training programs for local union officers
financial assistance during strikes
union-sponsored pension plans & benefits
labor contracts
64
Food production is the process by which products are created
True
False
65
what are a few important factors for production sheet planning?
time schedule, menu item, prep quantity, substitutions, actual yield
the unit, production date, meal, customer count, employee assignments
production date, special instructions/comments, meal, weather
weather, actual yield, quantity to prepare, the unit, menu item
66
what is NOT a type of decision making?
selection of the course of action
programmed
nonprogrammed
organizational/personal goals
67
What is the purpose Taft-Hartley Act?
labor racketeering organizations and employers were denying employee rights
federal govt behind employees efforts to organize and bargain collectively
balance the powers of labor and management
anti-injunction, restricted employers from federal injunctions
68
what definition matches for quantity demand?
adequate historical record constitute the basis for most forecasting
selecting a forecast model for a foodservice operation can be difficult
forecasting not only is a production function but also for procurement
efficient foodservice operation requires estimated guest # or serving #
69
what are some actions that interpersonal roles partake in?
decision to change, responds to situations, develop contracts
focus on effectiveness, aware of industry changes, make decisions abt staff
ceremonial duties, responsible for the work of the staff, hiring, training
70
Quality grades relate to the palatable qualities of beef, such as tenderness, while yield grades are for the cut type
True
False
71
income statement is net income or profit of a business for the accounting period
False
True
72
who has the ability to pay bills?
employee
government
analysts
creditors
73
which two are a component of TQM?
change the people, not the processes
disempowerment of employees
focus on the customer
long-term organizational commitment
74
what are the five management functions
planning, manage, execute, facilitate, controlling
planning, organizing, staffing, directing, controlling
staffing, charting, ordering, overseeing, managing
organizing, managing, controlling, directing, preparing
75
What are some dry heat cooking methods?
pan frying, rotisserie cooking, boiling
deep fat frying, barbecuing, blanching
oven frying, baking, steaming
broiling, roasting, grilling
76
what is cash vs accrual bases?
assets equal liabilities plus owner’s equity
time of cash inflow/outflow vs when earned and expenses when incurred
the business will continue indefinitely
business is separate from owners
77
What is reengineering?
recreating a process designed for minimal improvement
redesign of a process for dramatic improvement
just being an engineer
remaking a product for fun
78
What is the definition of single use menu?
menu items offered on a weekly/biweekly/monthly rotational basis
used for special events; planned for foodservice for a particular day/event
menu items are offered every day
a make it yourself, build your own menu option for customers to try
79
yield grades are for beef to provide a nationwide uniform method to identify cutability differences among beef carcasses
True
False
80
PERT is the longer of the two network paths
False
True
81
what tools are used for process analysis
flowcharts, value stream mapping, and failure mode
outside review and internal responses
bar graphs and scatterplots
histograms and scatter grams
82
what is consistency principle?
all must be shared that makes a difference in the financials
moderation in recording transaction and assigning values
once business selects accounting method it can’t be changed
record revenue and expenses in the accounting period they occur
83
how many essential steps are there in lean?
6
5
4
14
84
which decision-making technique matches the definition
AI: creating prompts; reviewing/revising outputs for accuracy
game theory: relationship of waiting in line and expanding line quantities
linear programming: objective to identify lowest cost/highest profit
simulation: imitating real-life occurrence (model, mathematical, physical)
85
what is the proper flow for the marketing channel?
producers, manufacturers, distributors, suppliers, customers
customers, producers, manufacturers, distributors, suppliers
distributors, producers, manufacturers, supplies, customers
manufactureres, producers, customers, suppliers, distributors
86
who has the ability to meet wages?
BOD
employee
analysts
government
87
a broker does independent sales and contracts with manufacturers and processes to sell to wholesalers and/or operators
False
True
88
when did the fair labor standards act become law?
1967
1964
1938
1963
89
what is a characterist of an effective performance appraisal system?
due process
performance expectations
job-related criteria
standardization
90
who makes sure the financials are accurate?
government
BOD
analysts
owner
91
what definition matches for production demand?
selecting a forecast model for a foodservice operation can be difficult
efficient foodservice operation requires estimated guest # or serving #
forecasting not only is a production function but also for procurement
adequate historical record constitute the basis for most forecasting
92
top skills for purchasing managers is interpersonal communication, customer focus, decision-making, negotiation,
True
False
93
what are some techniques to assess customer satisfaction?
mystery shopping, entrance interviews, talking with workers
not caring, being rude, having below par service
audits, talking with guests, exit interviews, focus groups
94
what are the criteria components of the Malcolm Baldridge Award?
management, employee retention, customer focused, diversity
leadership, management, HR focus, business practices, community efforts
market-only focus, management styles, new practices implemented
leadership, strategic planning, customer/market focus, human resource focus
95
what are usually bargaining issues?
working conditions
management rights
economic issues
job security
96
what is a big difference between analytical and affective sensory test?
nothing
affective is done by a specially trained panel while analytical is consumer
analytical is done by a specially trained panel while affective is consumer
Analytical is quantitative and affective is qualitative
97
what are some actions taken by decisional roles?
focus on effectiveness, aware of industry changes, make decisions abt staff
decision to change, handles situations beyond their control
ceremonial duties, responsible for the work of the staff, hiring, training
98
what type of skills are required for technical skill?
ability to understand the orf within the enviromental context
specialized knowledge/analytical ability/ expertise in tool/procedure use
requires effective communication
99
what is matching revenues and expenses?
once business selects accounting method it cant be changed
enough information explained so reader can understand financials
costs of an assets purchase and installation allocated over its life
record revenue and expenses in the accounting period they occur
100
which ratio definition matches
solvency: ability to meet long term obligations
activity: productivity or efficiency
liquidity: ability to pay bills when due
profitability: ability to generate profit
101
what is human skill?
an understanding proficiency involving methods or techniques
ability to view the organization as a whole
interpersonal skill working with people and their behaviors
102
what are the tools used in process improvement?
quality assurance, ISO 9000, and benchmarking
reengineering, theory of constraints, and quality assurance
lean method, kaizen and six sigma
benchmarking, cause and process analysis, data collection, and project plan
103
What is the purpose of the Landrum-Griffin Act?
labor racketeering organizations and employers were denying employee rights
anti-injunction, restricted employers from federal injunctions
balance the powers of labor and management
federal govt behind employees efforts to organize and bargain collectively
104
what are 2 examples of inputs in the food service system?
functional and facilities
materials and operational
opinion and culture
human and animal
105
how many standard deviations is 6-sigma from the mean
8
7
5.5
6
106
what is an operating ratio?
ability to pay bills when due
measures success of operation to generate profit and control expenses
ability to meet long term obligations
productivity or efficiency
107
what are the 5 steps of lean?
customer influenced, identify, improve flow, document, and perfect
identify, document, improve flow, customer influenced, and perfect
document, perfect, improve flow, customer influenced, and identify
improve flow, customer influenced, identify, perfect, and document
108
what are the impacts of globalization?
technological
political/legal (subsidies, quotas, alliances)
economics (tariffs, common markets)
sociocultural, culture and values of each country
109
Responsibility is the obligation to perform an assigned activity or see that someone else performs it
True
False
110
how many different types of convenience stores are there?
4
9
6
7
111
what are disadvantage(s) of C corporation ownership type?
increased control
costly and time consuming; double taxation
mass amounts of liability
easy to fun
112
what type of resources are examples of materials?
utilities and information
food and supplies
space and equipment
labor and skills
113
what is the vocational rehabilitation act?
prohibits discrimination based on citizenship or nationality
affirmative action in hiring and accomodation provisions for the handicap
broadens gender discrimination to include pregnancy/childbirth
requires payment of minimum wage and overtime pay, restricts child work
114
what is the ISO 9000?
Interior service order that describes how managements should run
a national quality award in the US
a process that is manipulated to cater to each business
related international standards on quality management developed by the ISO
115
what is the definition of directing?
process of grouping activities, delegating authority to accomplish activity
organizational objectives and procedures
function concerend with individual and group behavior
ensuring that plans are being followed
116
what are the key aspects of accounting?
financial accounting
auditing
managerial accounting
cost accounting
117
what is required for human skill?
specialized knowledge/analytical ability/ expertise in tool/procedure use
ability to understand the organization within the environmental context
Requires effective communication
118
What definition is correct for group purchasing?
purchase for immediate consumption
dept in organization authorized to purchase
An external organization joining various purchases together for discount
cash and carry, prices low
119
what is the pregnancy discrimination
prohibits discrimination based on citizenship or nationality
broadens gender discrimination to include pregnancy and childbirth
requires payment of minimum wage and overtime pay, restricts child work
requires equal pay for equal work regardless of gender
120
Def:selling price, number of customers, market availability, and almost anything else that might influence item forecast
subjective model
exponential smoothing
casual model
121
what does OSHA stand for?
occupational safety and health administration
Oh snap, hella ass
occupational safety and haven administation
octopi stay having assumptions
122
what is the civil rights act?
forbids discrimination against employees between 40 and 70 years of age
forbids discrimination on the basis of race/color/religion/gender/origin
affirmative action in hiring and accommodation provisions for the handicap
specifies workplace safety rules
123
what are some principles of ISO 9000?
poor product, poor management, poor service
employee-driven, increase profits, expedite service
team member focused, community, no standard
customer focus, leadership, involvement, process and systems approach
124
what is the purpose of onsite foodservice?
selling food is the primary reason
selling food for profit
provides food service as a secondary activity
125
what is six-sigma?
data-driven approach to improve quality by removing defects and their cause
a greek philosophy used to ensure good business standards and practices
a frat
something that happens in the 6th year of company growth
126
what is the difference between efficiency vs effectiveness?
doing the right things vs doing things right
doing things right vs doing the right things
127
What definition is correct for just-in-time purchasing?
specified dept purchases for all depts in organization
purchase for immediate consumption
dept in organization authorized to purchase
cash and carry, low prices
128
What group decision making method definition is correct?
focus: group members discuss/negotiate/build consensus of alt action
nominal: problem presented; members write up solution; vote on best
interacting: group convenes a single time to share feedback
delphi: panel of experts
129
what is the definition of controlling?
process of grouping activites, delegating authority to accomplish activity
the recruitment, selection, training, and development of people
organizational objectives and procedures
ensuring that plans are being followed
130
what is the goals of JIT purchasing?
increase the lead time required for ordering a product
secure a steady flow of raw materials
reduce the inventory amount in the storage and production areas
increase the cost of purchased materials
131
what is the fair labor standard act?
requires payment of minimum wage and overtime pay, restricts child employ
forbids discrimination against employees between 40 and 70 years of age
requires equal pay for equal work regardless of gender
forbids discrimination on the basis of race/color/religion/gender/origin
132
what is ASQ
armenian silk quanitity
assure self qatar
assume selfish questions
american society for quality
133
What are types of sensory analysis?
sense of smell and sense of taste analysis
efferent and effective sensory test
customer vs worker sensory analysis
analytical and affective sensory test
134
what is conservatism?
moderation in recording transaction and assigning values
enough information explained so reader can understand financials
costs of an assets purchase and installation allocated over its life
record revenue and expenses in the accounting period they occur
135
what is the purpose of the Norris-LaGuardia Act?
anti-injunction, restricted employers from federal injunctions
federal govt behind employees efforts to organize and bargain collectively
forbids yellow-dog contracts, requires workers to state they were not membe
balance the powers of labor and management
136
what techniques can you do to improve communication?
feedback
symbolic meanings
sensitivity to receiver
repetition
137
what is not an example of wholesalers?
costco
walmarts
resturants
sysco
138
what is the purpose of commercial foodservice?
selling food for profit is the primary activity
selling food for profit is the secondary activity
selling food at a location in general
139
what are methods of group decision making
interacting groups
nominal groups
delphi groups
focus groups
140
what is an example of liquidity ratios?
deby to equity ratio
acid-test ratio
solvency ratio
current ratio
141
Which is a definition for quality assurance?
improving customer satisfaction while promoting positive change and culture
procedure that defines and ensures maintenance of standards for a product
focused philosophy for providing leadership, structure, training, etc
disciplined, data-driven approach for improving quality by removing defects
142
a balance sheet is assets, liabilitie, capital or owners’ equity at the end of an accounting period
True
False
143
what is the Malcolm Baldrige National Quality Award?
biannual award for quality and performance acheivements
award to recognize companies for achievements in quality and performance
award for nonprofits achievements in quality and performance
presidential medal of honor equivalent for companies
144
what is a channel of communication?
zoom
phone
F2F
text
145
def: scarce information; use expert opinion (DELPHI) or questionnaires
subjective model
casual model
exponential smoothing
146
what is the purpose of the selection?
for an oranganization/team/job to sell, coach, or delegate
to find best candidate
internal and/or external hires
147
what type of resources are examples of facilities
equipment and space
supplies and food
information and money
skills and labor
148
what is greenwash
parts are blended together into a unified whole
inaccurate or misleading information distributed by an orgsanization
where two systems or subsystems come in contact with each other
any resource required to accomplish objectives of the system
149
what is an ability to needed for conceptual skill?
ability to understand the organization within the enviromental context
interpersonal skill working with people and their behaviors
understanding proficiency involving methods or techniques
150
what is the materiality principle?
enough information explained so reader can understand financials
all must be shared that makes a difference in the financials
record revenue and expenses in the accounting period they occur
costs of an assets purchase and installation allocated over its life
151
what are the advantage(s) of partnership business type?
limited control for person who starts company
easier to attract capital
avoid double taxation of owner and business
owner has total control
152
definition: the state of being responsible to oneself, to some organization, or even to the public
effectiveness
authority
efficiency
accountability
153
what is a union steward?
voluntary or involuntary termination of a job
ability to produce accurate results
elected to represent other union members in their relations w/ managers
organizers who apply for positions in non-unionized companies and when hire
154
what is the occupational safety and health act?
prohibits discrimination based on citizenship or nationality
specifies workplace safety rules
broadens gender discrimination to include pregnancy or childbirth etc
affirmative action in hiring and accomodation provisions for the handicap
155
what are disadvantages of sole proprietorship?
unlimited personal liability; business managament limited to skills/ability
avoids double taxation of owner and business
costly and time consuming; general partner has unlimited liability
easy to attract capital
156
what is trend analysis?
compare results over time or to a benchmark
relationships w/ 2 assets
point at which cost = revenue
data presented in %
157
Quality of meals, customer satisfaction, and financial accountability are also outputs in the foodservice model
True
False
158
what is informal purchasing?
competitive bid that is optional for private foodservice
spending money with no regard to budget or price
price quotations are given and orders made by phone and/or salesperson
required by gov. supported foodservice
159
what are advantages of sole proprietorship?
least costly form of ownership; easy to initiate and discontinue
access to cash may be limited
increased sources if knowledge, ability, and capital
personal liability
160
what does DMAIC stand for?
disciplined, management, assurance, idealize, create
During Mondays, am I crazy?
define, measure, analyze, improve, control
Don't make anyone include children
161
what is an example of moist heat cooking?
steaming, pan frying, barbecuing
blanching, braising, roasting
boiling, simmering, stewing
poaching, baking, broiling
162
Def: new forecast = (judgement factor x last demand) x (1-JF x last forecast)
subjective model
casual model
exponential smoothing
163
what are some duties of interpersonal roles?
monitor, disseminator, spokesperson
figurehead, leader, liason
entrepreneur, disturbance handler, resource allocator, negotiator
164
when did the pregnancy discrimination act start?
1938
1978
1986
1963
165
The joint commission is an independent, not-for-profit organization that sets standards for/accredits healthcare orgs.
False
True
166
what are some duties that the informational roles have?
monitor, disseminator, spokeperson
entrepreneur, disturbance handler, resource allocator, negotiator
figurehead, leader, liaison
167
the two types of networks is:
return of investment (ROI)
Critical path method (CPM)
Game processing unit (GPU)
Program evaluation and review technique (PERT)
168
when did the civil rights act become law?
1973
1964
1970
1967
169
who evaluates the budgets?
creditors
manager
analysts
employee
170
what is the definition of the organizing?
process of grouping activities, delegating authoriy to accomplish activitiy
function concerned with individual and group behavior
the recruitment, selection, training, and development of people
ensuring that plans are being followed
171
what is the definition of staffing?
ensuring that plans are being followed
the recruitment, selection, training, and development of people
function concerned with individual and group behavior
Organizational objectives and procedures
172
what is depreciation?
once business selects accounting method it can‘t be changed
enough information explained so reader can understand financials
costs of an assets purchase and installation allocated over its life
all must be shared that makes a difference in the financials
173
ISO 9000 has 9 principles
False
True
174
what is break-even analysis?
relationship w 2 assets
compare results over time or to a benchmark
point at which cost = revenue
data presented in %
175
what are the advantage(s) of C corporation ownership?
costly and time consuming
unlimited personal liability
limited ability of owners; ease in transferring ownershop
easy to initiate and discontinue
176
what is technical skill?
interpersonal skill working with people and their behaviors
understanding proficiency involving methods or techniques
ability to view the organization as a whole
177
what does GAAP stand for?
great adams around people
generally accepted accounting principles
goofy authors articulate papers
Good apple apply pressure
178
what act and date is accurate to the government regulations of unions?
Landrum-Griffin Act - 1959
Norris-LaGuardia Act - 1932
Wagner Act (National Labor Relations Act) - 1947
Taff-Hartley Act - 1935
179
A la carte is when food is priced together and put into a meal/combo
True
False
180
what is managerial accounting?
reporting transactions, creating balance sheets, and income statements
uses historical and financial data to plan; change plans to meet goals
determing and interpreting costs; control expenses in operations
181
who is concerned with taxes?
owner
government
BOD
manager
182
What is the goal of total quality management (TQM)?
to do whatever you want as long as the quality is good and customer = happy
to improve organization performance in response to customer needs and wants
to increase how much effort management puts into quality control
to become a dictator in the workplace and have total control
183
what tools for data collection are used?
check sheets and control charts
internal reviews and outside opinions
effects analysis and value stream mapping
bar graphs and customer reviews
184
what are the aspects of menu psychology?
primacy, color, sense of smell, and reading difficulty
primacy/recency, eye gaze, font size/style, color/brightness, and spacing
eye gaze, mouth feel, smell, and touch
spacing/grouping, hard-to-read, hard-to-pronounce food, and size/style
185
what conditions should be considered in making decisions?
uncertainty
staffing
risk
certainty
186
cost benefit is when you compare cost and benefit of possible solutions
False
True
187
what are some factors that affect menu planning?
food waste, worker satisfaction, socioeconomic
management decisions, government regulations, sociocultural
customer satisfaction, socioeconomic, sustainability
customer satisfaction, sociocultural, food habits, sustainability
188
the purpose of an ingredient room is designed for measuring ingredients to be transmitted to the various work centers
False
True
189
The quantity adjustment is done by converting ingredients to a weight multiplied by the yield factor desired
True
False
190
what is equifinality?
Same and similar output can be achieved by different inputs
things outside the system that can impact the system operation
limits of a system that set the domain of organizational activity
person who creates and assumes risk for a new venture or business
191
which is one point of Deming's 14-point system for quality?
focus on quality not quantitity
eliminate quotas
don't pick suppliers solely based on price
create culture of continual improvement
192
What is a system?
designed to increase time to complete a task
designed to have a established arrangement
designed to accomplish an objective
systems are above subsystems
193
what is a reason for joining an union?
job security
labor contracts
management w/ compensation
management attitude
194
what is the equal pay act?
forbids discrimination against employees between 40 and 70 years of age
specifies worplace safety rules
requires equal pay for equal work regardless of gender
forbids discrimination on the basis of race/color/religion/gender/origin
195
Change the processes, focus on the customer, and employee empowerment are all components of total quality management
True
False
196
what is the definition of ASQ?
characteristics of a product or service is its ability to satisfy needs
providing quality despite what the customer may want or need
pushing out product as quickly as possible with possible defects
product or service that is free of defects
197
what definition matches for forecasting models?
selecting a forecast model for a foodservice operation can be difficult
adequate historical record constitute the basis for most forecasting
efficient foodservice operation requires estimated guest # or serving #
forecasting not only is a production function but also for procurement
198
what are disadvantages of partnership business
costly and time consumin
easier to attract capital
avoids double taxation of business and owner
general partner has unlimited liability
199
what category does the menu go under in the expanded systems model?
input
feedback
output
control
200
what is the age discrimination in employment?
forbids discrimination against employees between 40 and 70 years of age
broadens
specifies workplace safety rules
affirmative action in hiring and accommodation provisions for the handicap
