Ch 7 (Management and Leadership) Review

Question 1

Employees prefer not to be involved in decision-making

Accepted Answer

Tactical management style

Question 2

Leaders are born and not made.

Accepted Answer

False

Question 3

Employees acknowledge someone they work with has specialized knowledge. This is an example of

Accepted Answer

expert influence

Question 4

Jay and Tim are both supervisors at JT Lawn. Jay wrote a memo to Tim. This is an example of

Accepted Answer

horizontal/internal communication

Question 5

Strategic management is a style in which the manager is more controlling.

Accepted Answer

False

Question 6

Effective mgrs try to eliminate informal influence as there can only be 1 leader in each group.

Accepted Answer

False

Question 7

Communication from one manager to another is horizontal communication.

Accepted Answer

True

Question 8

Which level of management spends most of its time completing planning & controlling activities?

Accepted Answer

top management

Question 9

Communicating with your manager is an example of which type of communication?

Accepted Answer

Vertical

Question 10

Comparing health insurance plans to offer employees is which management function?

Accepted Answer

staffing

Question 11

Working with part-time or temporary employees

Accepted Answer

Tactical management style

Question 12

The manager wants to improve group relationships

Accepted Answer

Strategic management style

Question 13

Communicating with your boss is an example of what type of communication?

Accepted Answer

Internal

Question 14

Communication with suppliers (vendors) is an internal communication.

Accepted Answer

False

Question 15

Effective managers always find a way to make decisions with which every employee agrees.

Accepted Answer

False

Question 16

Having authority over others results in employees responding to requests. This is an example of

Accepted Answer

position influence

Question 17

The way people get along with each other is known as

Accepted Answer

human relations

Question 18

Which of the following is NOT a good way to develop leadership skills?

Accepted Answer

never ask for help to prove you have the necessary skills

Question 19

Which of these is not a management function?

Accepted Answer

Generating

Question 20

The work is routine with few new challenges

Accepted Answer

Strategic management style

Question 21

All managers devote the same amount of attention and time to each of the management functions.

Accepted Answer

False

Question 22

Communicating with customers is an example of what type of communication?

Accepted Answer

External

Question 23

Managers are responsible for the ethical actions of a business.

Accepted Answer

True

Question 24

Management functions are usually divided among the owners of a partnership.

Accepted Answer

True

Question 25

Criticizing employees is another way to exercise influence. This is an example of

Accepted Answer

reward influence

Question 26

The ability to motivate individuals and groups to accomplish important goals is

Accepted Answer

leadership

Question 27

A company's vice president is an example of a(n)

Accepted Answer

executive

Question 28

Employees are skilled and experienced

Accepted Answer

Strategic management style

Question 29

Effective managers should use strategic management rather than tactical management.

Accepted Answer

False

Question 30

Employees are doing work they enjoy

Accepted Answer

Strategic management style

Question 31

Working under tight time pressures

Accepted Answer

Tactical management style

Question 32

An entrepreneur who starts a new business is considered a manager.

Accepted Answer

True

Question 33

Employees are willing to take responsibility for planning their work

Accepted Answer

Strategic management style

Question 34

Assigning a new task for which employees are not experienced.

Accepted Answer

Tactical management style

Question 35

Mid-managers are responsible for specific areas of operation in a business.

Accepted Answer

True

Question 36

Working with employees who lack motivation for a new task

Accepted Answer

Tactical management style

Question 37

Matt's employees accomplish the tasks he assigns them because they respect & trust him.

Accepted Answer

identity influence

Question 38

Which of the following is a standard of ethical behavior?

Accepted Answer

shouldn't result in embarrassment for the company

Question 39

Important principles that guide directions and actions in a company are known as

Accepted Answer

core values

Question 40

No matter how well-liked they are by employees, all managers have this type of influence

Accepted Answer

formal

Question 41

A person who is not a manager but is still able to get a group focused and organized is using

Accepted Answer

informal influence

Question 42

The BEST way leaders can emphasize the importance of ethical behavior is to

Accepted Answer

always act ethically

Question 43

Ethical behavior involves all employees, not just a company’s executives and managers.

Accepted Answer

True

Ch 7 (Management and Leadership) Review

Questions 43

Ch 7 (Management and Leadership) Review

Questions 43