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OCR GCSE Business 9-1 - Communications Flashcards | StudBud
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OCR GCSE Business 9-1 - Communications
OCR GCSE Business 9-1 - Communications
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Flashcards
19 cards
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Practice quiz
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Questions
19
Answers
1
What is vertical communication?
Staff at different levels in the hierarchy communicating
Staff in different businesses communicating
Staff at the same level in the hierarchy communicating
2
What is a barrier?
Something that "gets in the way"
Something that doesn't "get in the way"
3
Which list is not a barriers to effective communication?
Bias and stereotyping; lack of empathy
individual differences; emotions
appropriate language; clear voice
physical barriers, eg noise; inattention
4
What type of communication is a speech by a line manager to subordinates?
Two way communication
External communication
One way communication
5
Where does informal communication between staff take place most often?
Through written reports
On the grapevine
Through the chain of command
6
What type of communication would be best when pitching a new sales idea to your boss?
In person/verbal
Email
Telephone call
Text
7
External business communication involves business to business communication only.
false
true
8
What type of communication should you use to inform staff across regions about a new policy?
Phone call
Nonverbal communication
Email
Blog
9
Barriers to communication include a lack of desire to participate
False
True
10
Communication within the business is...
Horizontal Communication
Internal Communication
External Communication
Vertical Communication
11
What is the most used form of communication in a business?
Whatsapp
Email
Google+
Skype
12
What is internal communication?
Both answers are correct
Between 2 or more different organizations
Between members of the same organisation
13
What type of communication should you use to inform staff across regions about a new policy?
Blog
Email
Phone call
Nonverbal communication
14
What are types of business communication
all of the above
communication direction
written and oral
Formal and informal
15
What is formal communication?
Communication that uses ducks and squirrels
Communication that uses business language
Communication that use slang terms
Communication that uses alien language
16
What makes business communication effective?
present information in inefficient manner
clarify expectations and responsibilities
provide theoretical information
give vague impressions
17
Which of these best describes communication?
Passing a message between two people
A person sending a message
A person receiving a message
18
The barriers to effective communication could be:
Noise
ICT skill level
Concentration
Language
19
What is used for formal business communication?
Notes
Memos
Business Letters
Memes
