costs that vary with the value of fixed assets

On a hotel income statement, capital costs include

property taxes, depreciation, insurance and other municipal charges

Important areas for observation in a field experience are

formal & informal organization, physical plant, & management style

Seeking work abroad in the hospitality industry

is enhanced by having job experience

Computerization in food service operations in the near future will

aid management with cost control reports

In a QSR chain operation

operations are simple, but the system is complex

For excellence in service, a service strategy is developed by an organization

using market segmentation as its basis

The concept of retained earnings as applied to work experience means

seeking learning as well as income

Profits from a business are treated in two ways

Return on investment and retained earnings

A profit-and-loss statement is also called

a statement of income and expense

Some factors causing changes in the hospitality industry are

competition, service, technology, security, & diversity

The greatest strategy changes by multi-unit companies regarding “place” has been

to “capture” customers wherever they might be

Profit in the organization

can be negative, positive, or zero

Some potential safety/liability concerns for a hotel are

safety of guests & their property, fire prevention & natural disaster plans

Leverage is a financial term and means

small capital can draw larger amounts of borrowed funds

"Making a profit" means that

there is enough to pay debts & provide a return

Face-to-face transactions

have the biggest impact…good and bad

Business format franchising gives the franchisee the right to use the

product, service, trademark, and business format

Internet web sites for restaurants

can provide couponing, promotion, and display menus

For managers, computerized POS technology

could link directly to their suppliers’ computers

When we define the hospitality industry, we mean

provides food/shelter away from home

The following statement about the economic significance of tourism is correct:

The travel “multiplier” make tourism a retail leader

Dietary schizophrenia refers to a person who

nutrition at home but not food when eating out

The point of the “one industry” concept for students is that

your next opportunity may come from anywhere

The “job benefit mix” means

the money and knowledge gained from any job

way of increasing market presence

studbud

Intro to Hospitality Final Review

100 termsStudBud Administration420 plays

Imported from external platform

Flashcards100 cardsFPractice quizPHost liveL

Questions 100

Answers

1
Over the last 20 years since 1988, the number of overseas visitors to the U.S. has increased
50%
80%
20%
100%
2
Capital costs are
stockholder or owner’s expenses
costs that vary with the value of fixed assets
a fee based on net capitalization imposed by local governments
unchanging, fixed costs
3
In a typical rooms department, the departmental income should be about
65 to 70%
60 to 65%
70% or more
55 to 60%.
4
For families today, vacation needs are for
two- to three-week vacations
“quality time” vacations
inexpensive vacations
theme park vacations
5
On a hotel income statement, capital costs include
rooms, food and beverage
property operation, maintenance, and utility
telephone, rentals, and other operated departments
property taxes, depreciation, insurance and other municipal charges
6
A guest not staying overnight charges to their hotel charge account is posted in the
general ledger
house ledger
restaurant ledger
city ledger
7
Important areas for observation in a field experience are
management training, opportunities for advancement, & customer type
formal & informal organization, physical plant, & management style
patterns in problem areas, integrity, & organization
uses of centralized systems, management by objectives, & location analysis
8
Which is not true about an ecotourism resort?
It opens only in summer
Its design blends with the surroundings and protects the ecosystem
It is usually located in areas of natural beauty
It can be found in the Great Barrier Reef of Australia
9
In hospitality, there is pressure to operate at maximum capacity because
unsold inventory has no value
face-to-face contacts are important
breakeven points are higher
very high fixed costs leave little room for error.
10
Treating employees as internal customers requires ____?
a positive work place
flexible benefit plans
a quality service concept
extensive employee recognition programs
11
Seeking work abroad in the hospitality industry
is enhanced by having job experience
is easy because most tourists speak English
is easy because U.S. companies operate abroad
attracts many because of higher wages than at home
12
Computerization in food service operations in the near future will
not be applicable in many food service operations
replace workers
aid management with cost control reports
be too expensive for all but large restaurants
13
Solid waste has gained attention from restaurant operators principally because of
water contamination
the soaring cost of landfills
the greenhouse effect
the threat to the environment from methane released from landfills
14
In a QSR chain operation
operations are simple, but the system is complex
menus invariably become complex
prices may be higher due marketing costs
skilled labor is necessary at the operating level
15
The fundamental need for business travelers is
cuisine
free airport shuttle
full-length mirrors and coffee makers in the room
the access to info
16
For excellence in service, a service strategy is developed by an organization
using market segmentation as its basis
which focuses on occasions.
excluding price, atmosphere, and location
standardizing sameness in styles of service.
17
The concept of retained earnings as applied to work experience means
saving earnings for the interest it will earn
seeking learning as well as income
well-paid job that compensates for education
joining a stock-purchase plan
18
Profits from a business are treated in two ways
Return on investment & return on asset
Return on investment and retained earnings
Gross profit and net profit
Dividends and tax
19
A profit-and-loss statement is also called
a profit statements
a statement of sales, controllable expense, & capital costs
a statement of income and expense
an accounting statements
20
Some factors causing changes in the hospitality industry are
security, polarization, stagnant management, & computers
tourism, empowerment, sanitation, service, & prices
competition, service, technology, security, & diversity
trade barriers, sanitation, security, & internal competition
21
The age group that travels most is
25 to 34 years of age
55 to 65 years of age
45 to 54 years of age
35 to 44 years of age
22
Advertising for service should
arouse maximum expectations in customers.
focus on the concrete elements in the offering
use humor whenever possible
avoid over-promising
23
The greatest strategy changes by multi-unit companies regarding “place” has been
attention to site selection on the outskirts of metro areas
to “capture” customers wherever they might be
to concentrate on a narrower distribution
the expansion of real-estate offices to regions
24
Dining is predominantly
family-oriented
social
value-conscious
biological
25
Profit in the organization
is a sign of personal greed
includes all revenue
can be negative, positive, or zero
is not as important as good service
26
Large hotel with 500+ guest rooms, extensive meeting & function space, & a large ballrooms is
convention hotel
none of the above
full-service hotel
commercial hotel
27
_______ is considered a capital cost.
music and entertainment
utilities cost
supplies
depreciation
28
Some potential safety/liability concerns for a hotel are
inadequate electronic locks and room safes
insecure hallways and public space
access to the hotels from the outside and stolen keys
safety of guests & their property, fire prevention & natural disaster plans
29
Leverage is a financial term and means
it is an integral part of the uniform system of accounts
that profits can be exaggerated by stock transactions
small capital can draw larger amounts of borrowed funds
that capital costs can be depreciated over time
30
A guest remaining at least one day past originally scheduled departure date is an
understay
late departure
overstay
late checkout
31
"Making a profit" means that
losses are covered by subsidies
the operation always makes an excess
there is enough to pay debts & provide a return
an operation can lose money
32
Face-to-face transactions
have the biggest impact…good and bad
should be scripted to keep them consistent
are being replaced by mechanization and computers
are best left to the individual employees
33
Business format franchising gives the franchisee the right to use the
product, service, trademark, and business format
marketing strategy and operating manuals only
product and trademark only
trademark and business format only
34
Internet web sites for restaurants
in the future will be strictly an advertising medium
are commonly a transaction vehicle
will probably be of limited use
can provide couponing, promotion, and display menus
35
The most common means of tourist travel is by
train
car
ferry
plane
36
For managers, computerized POS technology
does not identify cost problems
allows workers to do the manager’s job
could link directly to their suppliers’ computers
creates more work
37
When we define the hospitality industry, we mean
entertains guests with liberality and good will
all types of hotels and restaurants
provides food/shelter away from home
a “hospice” for travelers
38
Spas are widely available, but not profitable; hotels offer them merely as an amenity.
false
True
39
The night audit =(today's charges-today's payments) be added to yesterday's closing balance
true
false
40
The following statement about the economic significance of tourism is correct:
Tourism provides the same # of jobs as other service industries
The travel “multiplier” make tourism a retail leader
1:100 civilian employees is employed by travel expenditures.
tourism has consistently ranked fifth or sixth among all retail
41
Dietary schizophrenia refers to a person who
nutrition at home but not food when eating out
demands that restaurants list nutritional information
is always on a diet
dislikes diets
42
Vacation ownership
Is a type of shared ownership
none of the above
restricts the buyer to one property only
is the slowest-growing segment in the travel industry
43
In terms of career advancement, the hospitality industry calls for
a generalist
computer skills
specialized work
a skill-centered education
44
A recent vacation trend among young adults has been
10-14 day vacations
weekend mini-vacations
weeklong vacations
staycations
45
The attribute that is particularly critical in developing a service culture is:
above-average salary levels.
thorough employee training in customer complaints
establishing procedures for technical competence.
commitment of top management
46
The most notable example of a restaurant serving the eating market is
theme restaurants
fast food restaurants
ethnic restaurants
cafeterias
47
REITS are
The “RE[ed] International Treaty
Real Estate Investment Trusts
Real Estate Issues Taskforce
Real Estate Insured Treasuries
48
In a typical F&B department, the departmental income should be about
25 to 30%
20 to 25%
15 to 20 %
35 to 40%.
49
The point of the “one industry” concept for students is that
the size of the industry
hospitality part of tourism
your next opportunity may come from anywhere
mastery of all elements
50
The “job benefit mix” means
mix of financial and psychological benefits
the compensation package (pension, health care, etc.)
the money and knowledge gained from any job
benefit to be gained by working in a range of different jobs
51
A POD is a
way of increasing market presence
specialized type of purchasing
management term for a computers
marketing term for advertising
52
In on-site food service, success is measured by
advertising budgets
sales volume
the participation rate of the guests
menu diversity
53
A pure management contract is almost unknown today.
false
True
54
A knowledge worker is one who
has technical training and management expertise
applies ideas,& knowledge to their work
has extensive computer skills
has a post-secondary degree
55
Controllable expenses are
costs that cannot be controlled by employees
programmed fixed costs
interest, rent, and taxes
variable costs
56
Psychographics refers to people’s
All the above
opinions
activity patterns
interests
57
Quality standards require the franchisees to hire the franchisor to manage the franchise.
false
True
58
Service is
often produced in one place and then consumed later
always performed for money as defined
actions & reactions customers perceive they have purchased
performed by people
59
Quick service restaurants are dominated by chains because of
simple management
economies of scale & standardization
small crews
frequent manager transfers
60
Hotel segmenting means that hotels are
provide similar hotels based on travel patterns
are changing flags
responding to specific traveler needs
a key destination for travels
61
Geography is important to the hotel population.
True
false
62
For my final I will need
(1) scantron
(2) pencils
(1) non cell phone calculator
all of the above
63
The highest percentage (52%) of travelers are
association travelers
leisure travelers
conference attendants
transient business people
64
Which traveling segment is growing the fastest (70% increase in the last ten years)?
transit business travelers
children
females
association business travelers
65
A recent important development in reservation systems has been
expandeds info access so that TAs are unnecessary
to simplify selling points
links air, lodging, & auto reservation systems
to combine TAs & airlines
66
Advantages in the mass media for chain specialty restaurants arise principally from
the fact that chains are represented in more markets
simplicity of message, enormous spending, and the additive effect
local public relations efforts that backup national advertising
consumers identify with jingles and personalities
67
To be promoted rapidly, usually your best avenue is through
HR
accounting
operations
marketing and sales
68
Which type of travelers have the least seasonal travel pattern?
business travelers
seniors
families
females
69
The marketing mix consists of
branding, couponing, POD and advertising
product, price, place and promotion
introduction, growth, maturity and decline
flexibility, differentiation, conceptualization and diversification
70
The informal organization refers to
management style that emphasizes using first names
the pattern of groups or cliques
how formal relationships are arranged
a term used describe the organization chart
71
Economy of scale means
the opposite of the “additive effect.”
that as a chain grows, the per unit cost decreases
advertising is more advantageous to independents
that reductions in total cost are made
72
The performance standard for service organizations should be
zero defects as defined by the organization
a acceptable percentage of defects
nothing if within acceptable ranges
zero defects
73
A major reason for international travel is the
inefficiency of communication
low cost lodging facilities in other countries
high cost of videoconferencing
global economic expansion
74
Historically, which is the most influential factor driving innovation in the hotel industry:
amenity creep
general focus on travel
economic downturns
innovation
75
In most cases, the major source of profit in a hotels is from
F&B
rooms
partnerships
meetings and banquets
76
Just as the economy has good & bad times, so does the hotel business.
True
false
77
Which criterion is needed for a hotel name to carry brand equity
Instant identification
Consistent quality
all of the above
Broad distribution
78
Controlling costs and quality in the back of the house
are parallel activities with food production
cannot be combined
are under different groups of managers
are the responsibility of cooks over manager
79
Recycling is
worth it because of the value of recycled materials
cost-effective with the high cost of dumping in landfills
is impractical except for composting
worth it for glass and paper, not for aluminum
80
Composting
used only in extreme circumstances
is not very well advanced
converts food waste to a useful product
not shown to reduce garbage removal & landfill costs
81
At the present time, nutritional labeling covered by the Nutrition Labeling and Education Act
is required only in franchising restaurants
does not apply to restaurants
is required only in QSRs
is required only for menu listings with nutrient or health claims
82
Yield management as used by hotels
determines the room rate by evaluating competitor’s rates
is produced by analyzing the posted room rate
has increased room rates during times of low occupancy
maximizes the room rate when occupancy is high
83
_____ is a property with well-designed learning environments & small meeting rooms with full audiovisual.
an executive conference center.
a full-service hotel
an executive communication center
an executive communication center
84
A limited service hotel
usually provides concierge service
features unique décor and furnishings
offers a wide range of facilities and amenities
typically offers guest rooms only
85
Since hotels have large fixed costs they break-even at very low rates of occupancy.
false
True
86
The most common reason people give for traveling is
outdoor recreational travel
travel to sightsee and for entertainment
business and convention travel
to visit friends and relatives
87
The ____ improves operational efficiency by eliminating repetitive tasks and improves service.
yield management
POS
PMS
key clerk system
88
The HACCP sanitation program
requires empowerment of food production workers
is a trouble-shooting program when there is an outbreak
is a training program using traditional food safety practices
reflects a systems approach to food safety
89
I will actually use the Quiz to study this time!! (No wrong answers...be honest!)
Not gonna use it:(
Ahead of time
On time
Cram in class before the test
90
The term “product” in the restaurant setting includes
the total guest experiences
the service of the food
the quality of the food
the ambience
91
Cost of sales is
cost of product consumed by the guest
bar (or beverage cost) less food cost
sales and marketing expenses
fixed costs
92
The basic work of managers in the hospitality industry calls for
welcoming guest,operations & controlling costs.
being able to perform each job
leadership, good attitude, and commitment to work
offering liberality and good will
93
The best way to think of consumerism is as
a trend
is it does not matter
a social movement
a marketing trap
94
Who is responsible for what and who reports to who is an aspect of
an empowerment organization
a leadership organization
a social organization
a formal organization
95
The general types of service transactions in the lodging industry are
indirect personal
all of the above
electronic-mechanical
face-to-face transactions
96
Empowerment is a term that
relates to the product view of service
fits only a narrow part of the industry
increases manager's power
gives employees the power to solve guest issues
97
On average, how many units on does the majority of hotel properties offer?
50 to 100
100 to 300
Fewer than 50
Over 250
98
Sanitary landfills are
located far from cities
successful in turning waste matter into compost quickly
lined with clay or a synthetic liner
relatively inexpensive to build
99
The major contribution food service can make to our environment is
elimination of aerosols from all purchase orders
managing the waste stream
reducing products which rely on animal testing
serving only line-caught fish
100
Group bookings are forgiven when the event is unexpectedly interrupted by acts of God due to:
forgive dejour
none of the above
quid pro quo
force majeure

Intro to Hospitality Final Review Flashcards | StudBud