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TSPA Nampa Esthetics: Ch 21-23 Career Planning, Skin Care Business, Sell Prod/Services Flashcards | StudBud
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TSPA Nampa Esthetics: Ch 21-23 Career Planning, Skin Care Business, Sell Prod/Services
TSPA Nampa Esthetics: Ch 21-23 Career Planning, Skin Care Business, Sell Prod/Services
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1
What is NOT something estheticians do when they accept selling as a professional responsibility?
Encourage clients to return in the future for products and services
Make clients feel distrustful
Promote credibility
Educate clients
2
What is NOT one of the strategies associated with deductive reasoning?
Watch for key words or terms
Eliminate options known to be incorrect
Watch for grammatical clues
Always read any long paragraphs of reading before reading questions
3
What is NOT typically part of a receptionist's job in a salon?
To instill client confidence
To ensure customer satisfaction
To perform treatments
To promote goodwill
4
What is NOT an example of a common promotion strategy?
Endorse frequent-buyer programs
Give clients a discount during their birthday month
Add value to services on slower days
Offer sales promotions for an unlimited time
5
What is NOT one of the costs you will typically need to identify when developing your business plan?
Rent
Expansion costs
Equipment
Employee salaries
6
What should you do at an interview?
Frame all of your answers in a positive context
Chew gum to keep your breath fresh
Lean on the interviewer's desk to show interest in the convo
Bring a cup of coffee to keep your energy up
7
What is generally the receptionist's MAIN job?
Scheduling appointments
Maintaining the salon's financial records
Greeting people when they enter the salon
Operating the retail counter
8
What should you do if you are interested in learning more about salon management?
Allow others to determine when and how you will advance in your career
Only seek out resources available on the internet
Read books about promotion and commit yourself to success
Enroll in science course to learn about the chemistry of cosmetics
9
What is NOT a basic business principle that you'll need to become familiar if you decide to operate your own business?
Human resource management
Marketing
Accounting
Equipment repair
10
When is a good time to educate clients about their skin?
During the skin analysis
While steaming the face
After applying paraffin wax
During the massage
11
What should you do when taking a written exam?
Answer those questions you are sure about last
Mark any questions you skip so that you find them easily later
Always answer every question in the order they are presented
Refrain from asking the examiner questions for any reason
12
What is NOT a benefit to operating a business as a partnership?
No liability for the debts of another partner
Shared responsibilities
Increased capital for investment
Greater pool of skills and talent to draw from
13
How far in advance should you confirm appointments?
36-60 hours
24-48 hours
12-24 hours
48-72 hours
14
What should you do to help gain control of the test situation?
Cram the night before the test
Maintain a pessimistic attitude so you're surprised if you do well
Listen attentively during class instead of taking notes
Pay attention to any tips offered by your instructors
15
What is NOT a way in which skin care professionals promote good public relations?
Develop good employee relations
Develop good client relations
Place ads in local newspapers
Promote excellent service
16
When are you entitled to overtime pay?
When you come in on your day off to fill in for a sick coworker
Anytime you work more hours that you are scheduled for
When you work more than 40 hours per week
Only if you hold an official salon management position
17
What is NOT a factor that commonly causes sales to increase or decrease?
Your personal selling technique
Promotional efforts
Product ingredients
Market conditions
18
What should you do when speaking on the phone?
Speak as quickly as possible so you can get right back to your work
Adopt an aggressive attitude
Use a pleasant, natural tone of voice
Use slang
19
What should the ambiance of the reception area be?
Dark and imposing
Lively and fun
Chaotic and carefree
Calm and organized
20
What is NOT important to keeping a business running smoothly?
Developing solid business management skills
Maintaining an antagonist relationship with employees
Managing finances well
Developing positive customer relations
21
What is one of the principles of consultative selling?
Use the same approach for every client, regardless of their personality
Find out what your clients need and make every effort to fulfill that need
Focus on recommending products that will bring you the biggest commission
Introduce products at a time when clients are relaxing
22
How are weekly and monthly financial reports commonly used?
To gauge promotional efforts
To determine annual income taxes
To identify the bank with which you should do business
To determine which job candidate to hire
23
How many pages should your resume ideally have?
2
3
1
As many as you need to fully explain your education/experience
24
What should you do if a clients asks you a question about a product and you do not know the answer?
Make a guess based on what the client has told you
Say that you don't know, but would be happy to find out for them
Act like you didn't hear the question and continue with what you are doing
Redirect the convo to a topic about which your knowledgeable
25
What should you look for when selecting a location for your business?
Location that is easy to get to
Low foot traffic
Location with low visibility
Large distance from other businesses
26
What is an important factor to consider when purchasing furniture, equipment and fixtures for your salon?
Durability
Location of the manufacturer
Date of installation
Cost of developing marketing materials
27
What helps to encourage good employee relations?
Beginning each new employee relationship with the proper orientation
Changing employee goals and objectives frequently
Treating employees as tools of management
Instructing employees to find their own motivation
28
What is NOT a topic about which you should expect to be questioned during an interview?
Your plan for meeting retail sales goals
Your retail sales philosophy
Your marital status
Your ability to be a team player
29
What should you do to protect yourself and your employer from liability issues?
Only require clients to sign a consent form the first time they visit
If a problem arises, try to cover it up
Go over any special instructions before the procedure
Never administer a patch test
30
Where can you find information about a manufacturer's philosophy?
State regulating agency
Manufacturer's invoices
Manufacturer's brochures and pamphlets
Local library
31
What is the BEST way to retain clients to ensure a steady stream of business?
Provide personal attention
Charge more for your services so clients think they are more valuable
Place numerous television and radio ads
Offer discounts from time to time
32
What is an advantage of booth rentals?
Ability to raise capital by issuing stock certificates
Ability to establish your own business with minimal investment
Complete control of your business operation
Income tax is limited to the salary you draw
33
Whose guidance should you seek when renting commercial space for the first time?
Residential real estate broker
Attorney
Accountant
Commercial real estate broker
34
What should you do when preparing your resume?
Exaggerate your experiences and achievements as necessary
Include contact info for personal references
Present you career goals in a nonthreatening manner
Include hobbies even if they aren't directly related to business
35
How soon after starting clients on a new home-care regimen should you call to check on them?
Within one week
Within 48 hours
Within 72 hours
Within 24 hours
