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Esthetics Empower Business Basics Flashcards | StudBud
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Esthetics Empower Business Basics
Esthetics Empower Business Basics
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Questions
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Answers
1
How is a task that can be completed within the month ranked when using the ABC prioritizing technique?
Low Priority
Medium Priority
High Priority
Maximum Priority
2
Which of the following concepts creates a harmonious and predictable environment?
Ambiance
Personalized approach
Music and sounds
Synergy
3
All of the cost incurred in running a salon/spa each day is referred to as:
Operating Expense
Profit
Loss
Operating Loss
4
What is considered the best form of advertising?
Word of mouth
Social Media
Direct Mail
Print Ads
5
Which generation is born entirely in the internet era?
Millennials
Igeneration
Baby Boomers
Gen Y
6
The emotional buyer type bases their purchases on:
Facts
Price
Personal reasons
Brand new products
7
Rental agreement is known as a:
W-2
Lease
Liability
Loan
8
What kind of insurance is required by federal law for all qualified employers?
Workers compensation
Unemployment insurance
Property insurance
Malpractice insurance
9
What is the form called that verifies employee’s identity and authorization to work in the U.S.?
I-3
I-9
I-19
I-14
10
Which of the following generations was born between 1980 and 2000 and is especially brand-loyal?
Millinenials
Gen Z
Baby Boomers
Gen X
11
Which of the following buyer motivations is perhaps the easiest to recognize in the salon/spa?
Need
Want
Like
Dislike
12
Net worth is calculated by subtracting liabilities from:
Charge accounts
Student loans
Assets
Loan balances
13
What term refers to the atmosphere of one’s surroundings; the feeling of a place; it’s aura?
Synergy
Ambiance
Decor
Aromatherapy
14
The exchange of services, products or expertise for money is known as:
Selling
Analyzing
Recommending
Assessing
15
Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the:
Former Building Owner
Salon/Spa Owner
Salon/Spa Employees
Local Authorities
16
When team members have each other’s backs, it is an example of a:
Positive, cooperative atmosphere
Competitive edge
Clear, shared vision
Learning culture
17
The tax based on the profits (earnings) of a business is known as:
Sales Tax
Payroll Tax
Income Tax
Operating Tax
18
Which of the following actions is recommended for pricing retail products?
Make the price difficult to find
Don’t put the price on the product
Price all products as a group
Price all products individually
19
What ancient culture was believed to be the first to develop extensive beauty products?
India
China
Greece
Egypt
20
A compensation structure based on a percentage of the dollar income the esthetician generates from client services is:
Hourly plus commission structure
Salary plus commission structure
Commission Sructure
Salary Structure
21
All payments received from clients for services and home-care products purchased is known as:
Taxes
Income
Compensation
Expenses
22
It take cooperation, consistency, and shared accountability to create staff synergy.
True
False
23
What form does the employer provide that indicates all taxes paid for the past year for each employee?
SALES TAX FORM
W-4 FORM
W-2 FORM
INCOME TAX FORM
24
What is the purpose of a handbook for a salon/spa?
Features clients addresses
Lists areas restaurants
Outlines owner’s expectations of employees
Presents employee compensation for the past year
25
A set income given to an employee on a weekly or monthly basis is known as:
Stock
Commission
Booth Rent
Salary
26
Barriers to the effective use of time include all of the following factors EXCEPT?
Poor Planning
Cluttered Workspace
Good Sleep Habits
Procrastination
27
Type of business ownership in which two or more persons share all costs of opening operating & maintaining the business?
Corporation
Franchise
Partnership
Sole Proprietorship
28
A sole proprietorship is a business owned by:
Two or more people
Franchise
A corporation
One person
29
Alycia is open-minded and willing to take a chance on a new products without hesitation. She is what type of buyer?
Ready
Stubborn
Bargain
Logical
30
Managing calls, informing estheticians when clients arrive & supervising the reception area are duties of:
Distributor consultant
Owner
Front desk associate
Manger
31
All of the following items are considered to be your assets on a financial statement EXCEPT:
IRA’s
Property Owned
Car Loans
Savings Accounts
32
All payments received from clients for services and home-care products purchased is known as:
Compensation
Taxes
Income
Expenses
33
In many cases, the first person to greet a client as they arrive is the:
Distributor Consultant
Manager
Front desk associate
Owner
34
What percentage of the total salon/spa expenses generally represents compensation for the salon/spa owner?
0.25
0.1
0.75
0.45
35
Beverages, food, magazines and umbrella stand in the salon/spa are examples of:
Aromatherapy
Decor
Comforts
Touchable
36
Which of the following is NOT a necessary element for ensuring staff synergy?
Learning culture
Lack of procedures
Clear, shared vision
Open and clear communication
37
All of the listed guidelines could be used to set service prices EXCEPT:
See what other salon/spas are charging & make your prices comparable
See what other salon/spas are charging and charge twice as much.
Conducting a market survey
Setting prices according to the percentage of profit you hope to make
38
If the operating expense is greater than the income, the salon/spa is operating at a(n):
Expense
Loss
Liability
Profit
39
The stock control management checklist often includes all of the following categories EXCEPT:
Stock rotation
Incoming Stock
Product Recommendations
Prediction of client needs
40
The generation that wants to know more about products/ business is:
Baby Boomers
Traditionalists
IGeneration
Millennials
41
All of the following items are considered to be your assets on a financial statement EXCEPT:
IRA’s
Property Owned
Savings Accounts
Car Loans
42
A form of operation in which initial purchase fee plus a monthly service charge is paid to the parent corporation is:
Partnership
Entity
Corporation
Franchise
43
The ideal salon/spa arrangement has an efficient traffic pattern providing:
80 square feet per esthetician
The least steps for the client and esthetician to travel
The most steps for the client and esthetician to travel
A remote reception area
44
Which type of insurance protects the salon/spa owner from financial loss due to an employee’s negligence?
Product Liability
Premise
Unemployment
Malpractice
45
Which of the following phrases describe the ambiance component of comforts?
Soft, relaxing lighting
Slow, peaceful music
Offering up-to-date magazines
Using aromatherapy scents
46
Workers’ Compensation insurance is not required for the Salon/Spa owner?
False
True
47
Which of the following terms refers to all money owed?
Financial status
Liabilities
Net worth
Assets
48
If the operating expense is greater than the income, the salon/spa is operating at a(n):
Profit
Loss
Liability
Expense
49
An important aspect to remember when managing the financial operations of a salon/spa is to:
Ignore economic conditions
Dismiss advice from an accountant
Create a budget
Avoid organizing a business plan
50
What is meant by the Escapist Realm guest experience?
Guest absorbs the events unfolding while actively participating
Guest actively participates in an immersive environment
Guest is immersed but remains positive
Guest is passively absorbed through the senses
51
Features of a product are all about:
“Where it is displayed”
“What’s in it”
“When it stops working”
“Why it works”
52
Renting or leasing a workstation from a building owner would represent which of the following situations?
Independent Contractor
Corporation
Sole Propreitorship
Partnership
53
All of the following guidelines are ways to demonstrate your personalized approach EXCEPT:
Ensure Client or fort
Not checking on previous treatment information
Give guest your individual attention
Remain positive
54
Which of the following statements would offer a solution to procrastination?
Having a cluttered workspace
Making a prioritized to-do-list
Saying “Yes” to everyone
Getting less sleep
55
Which type of insurance protects the salon/spa owner from financial loss due to an employee’s negligence?
Unemployment
Product Liability
Premise
Malpractice
56
All the descriptions are general guidelines for establishing prices for services & retail products EXCEPT:
Create a profile of the clients
Compare marketing pricing
Develop a salary structure
Conduct a market survey
57
Features of a product are it’s characteristics, which might include:
Economical purchase
Perfect for traveling
Size of container
Renewing effect
58
Which buyer type wants to save money at all costs and is not as interested in quality of the product as price?
Stubborn
Bargain
Ready
Logical
59
All of the following statements are ways to demonstrate being truly interested in your client’s well-being EXCEPT:
Be aware of any time constraints
Remain focused
Ensure Client Comfort
Ignore any client concerns or complications
60
Salon/Spa owner pays rent at set dollar amount plus a percentage of monthly income is what type of rent?
Fixed Rent
Flexible Rent
Tentative Rent
Variable Rent