Semester Exam Review

Using fraudulent emails and copies of websites to trick people into providing private and confidential data is

Slander is speaking a false statement about someone that causes others to have a bad opinion of him or her.

The process of influencing others or making things better is

An action, behavior, or attitude that sends a message to the receiver

Once you delete something you have posted on the Internet, it is permanently removed from your digital footprint.

Not actively listening is a

Using sarcasm is a

Believing that hard work is valuable to a person's character is

Diversity includes

Using words, sounds, signs, or actions to exchange information or express thoughts

How a message is transmitted to a receiver

Using the internet to harass or threaten an individual is

A belief or generalization about a group of people with a given set of characteristics is

The exchange of information through electronic means is

Paralanguage is the attitude you project with the tone and pitch of your voice.

A digital footprint is a data record of all of an individual's online activities.

Using inappropriate language is a

Using good manners

Conflict-resolution skills are required to resolve a situation in which a disagreement could lead to hostile behavior.

An IP address is used to identify an electronic device connected to the Internet.

Speaking at an inappropriate volume and/or speed is a

The unethical and illegal act of claiming another person's material as your own work is

Standard English

Mediation is when individuals involved in conflict come together to discuss a compromise.

Honesty, competence, self-confidence, problem-solving skills, and communication skills are leadership traits

Formal communication is casually sharing information with no customs or rules of etiquette

An IP address tells your exact location.

Incorporates written, verbal, and digital communication to provide factual information that is usable in the workplace

Using poor grammar is a

Mediation is the inclusion of a neutral person to help the conflicting sides resolve the dispute and reach an agreement.

A channel used in the communication process

Time management is the practice of organizing time and work assignments to increase personal efficiency.

Occurs when the sender says or does something that causes the receiver to stop listening

Body language, eye contact, and personal space are forms of nonverbal communication.

The interacting forces within a group, including attitudes, behaviors, and personalities, is

Illegal act that involves stealing someone's personal information and using it to commit fraud

Malware is a term given to software programs that are intended to protect your personal information and data.

Not providing feedback is a

Etiquette used when communicating electronically is

Formal communication is sharing information that conforms to specific protocol, or rules

The principles of what is right and wrong that help people make decisions

Libel is speaking a false statement about someone that causes others to have a bad opinion of him or her.

The receiver's response and concludes the communication process

Diversity is having people from the same backgrounds, cultures, or demographics.

Communicating in a diverse workplace includes listening carefully, speaking quickly, and writing clearly.