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Retention New Hire Week 1 Flashcards | StudBud
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Retention New Hire Week 1
Retention New Hire Week 1
52 terms
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StudBud Administration
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Flashcards
52 cards
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Practice quiz
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Host live
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Questions
52
Answers
1
How many services does Comcast offer?
3
2
4
5
2
What is Einstein 360?
Comcast's Google
Smart man
Biller
Home page
3
"Alone we can do so little, _______ we can do so much"
apart
relaxed
lone
together
4
How can a person sign up for Xfinity?
direct sales
service center
all the above
online
5
What is the name of the biller you will be using?
Ledger
GSA
X1
CSG
6
who is responsible for your learning and staying on task
Guyana
Mel
My Mother
SELF
7
Customer's have a 30 day money back guarantee to try out Comcast?
True
False
8
What does innovate mean? best answer
peaceful
game changer/ Be the Change
stay the same
fastest
9
What is Comcast #1 product
Xfinity Home
Xfinity Internet
Xfinity Cable
Customer Experience
10
Xfinity Blast Internet offers what download speeds?
200 Mbps/10 Mbps
150 Mbps
I need to study!!
200 Mpbs/10 Mpbs
11
What does the Customer-Centric Pillars spell?
Cares
Comcast
Xfinity
Innovate
12
What is S4X?
Biller
Quality
Einstein
Movie
13
The dollar sign in CSG brings up the?
ledger
Equipment Serial Numbers
I don't know because I was not paying attention
nothing
14
If the customer wants HBO added today would I
schedule it out 10 days
ask them do they really want it
no truck for today
schedule a tech
15
What is Comcast #1 product/focus?
Customer Experience
Internet
Cable
Xfinity Mobile
16
Basic, Extra, Preferred are tiers of ?
have no clue
based on income
Simple & Easy TV packages
Legacy TV Packages
17
Do we notate on every account we touch
False
True
18
Which is NOT a part of the Xfinity Customer Commitment?
Make things right if we fall short
Give every customer credits
Respect your time
Simply the experience
19
Quality is a skilled based approach that focuses on behaviors so that you can save a customer and upsell a package value
False
what are you talking about
it's scripted
true
20
What is a WebEx?
web based module
Savanna
virtual training
email
21
How many confirmation's of learning do you have in Learning Nucleus training?
2
6
4
12
22
if the customers has a Triple play and decides to remove one LOB then what will they have?
Single play
Double Play
A triple play, why you ask?
I have no idea!!
23
How many times can you take the confirmation of learning in each section?
2
1
3
4
24
How many behaviors make up S4x?
8
what is S4x?
12
4
25
How often should you check back in with your Customer once they are on hold?
Once every 5 minutes
Once you have completed your research
Check in with who?
Hold time is 60 seconds, however I can have multiple holds just check back
26
Savanna/Segway is where most of your learning material is located?
False
True
27
This service combines 4G LTE with millions of Xfinity WiFi hotspots.
Xfinity Mobile
Xfinity Voice
Xfinity Internet
Xfinity Home
28
Do we accept call from correctional facilities?
False
True
29
How much is a backup battery for CDV? How many hours is it good for.
$35
who cares!! I am not buying it
$165/ 8 hrs
$165/24 hrs
30
Which of the following are benefits to using Xfinity Xfi Pods?
all of these are benefits
Optimizes WIFI
Helps to eliminate dead spots
Quick and easy self installation
31
What are some of the highlights of your role as a Retention Agent?
Save and retain customers
Empower yourself to assist your customers
all of the above
share value of Xfinity products and services
32
Which option in Simple and Easy is not a Genre Pack.
Entertainment
Kids and Family
Sports and News
Music
33
Which of the following is NOT an Xfinity Internet Speed Tier?
Blast!
Extreme
Turbo
Performance
34
what does LOB mean?
love overboard
line of business
live outside box
lizards, otters, bears
35
which APP would you offer that allows access to contacts, voicemail, talk and 4 virtual numbers
Xfinity Wifi
Xfinity Connect
Xfinity TV
Xfinity My Account
36
Showing appreciation is thanking a customer for there tenure with us
True
False
37
How long is your prep time?
5 minutes
What is prep time?
25 minutes
10 minutes
38
Which of the following countries are not a part of Xfinity Voice?
Asia
Mexico
Canada
United States
39
What are 3 key principles for success?
Performance, Social Status, Timely
Attitude, Attendance, Alone
Attendance, Close minded, Expert
Performance, Attitude, and Attendance
40
Who was the founder of Comcast?
Brian Roberts
Ralph Roberts
Brian Jones
Robert Brian
41
T/F) Customers can mix & match By the Gig & Unlimited Lines
True
False
42
I work for an AWESOME company?
False
True
43
Gigabit tier requires what type of Modem?
XRI5
XB6 or XB7
XB3
XG1
44
How much are boxes for Simple and Easy packages?
$10
$9.95
Free
$5.00
45
Which of the following is a key XFi Feature?
boost speed
set DVR to record
all of the above
Pause devices
46
Which data plan would you recommend for customers using very low data?
By Gig (10gb)
Unlimited
family plan
By Gig (1GB) $12 per gig
47
How many days do you schedule a disconnect out for
6 days
10 days
same day
I am not disconnect no one
48
Time is enter once a month
true
daily
false
never I work for free
49
Valuing the customer w/3 key behaviors
they not getting nothing!!
give store away
be warm/friendly-own it/show appreciation
Stop/Breathe/ Think
50
How fast is ExtremePro internet?
800mbps
400mbps
200mbps
300mbps
51
What year was Comcast founded?
1963
2011
1977
1936
52
Autopay and paperless billing discounts are $10 have to do both to enjoy this benefit
True
False
can I do it in 6 months
what?? more savings
