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HSC Retail Flashcards | StudBud
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HSC Retail
HSC Retail
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HSC retail questions
Flashcards
15 cards
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Questions
15
Answers
1
When helping a deaf individual in a store, you should,,,?
Use non-verbal body language and movements
Speak louder (yell)
Ignore them until someone else helps them
Use other means to communicate, eg: pen and paper
2
Benefit of a product?
Has 200 GB hard drive
The product's black, which is the customers favourite colour
1020x720 pixels
Has an on/off switch
3
A problem with using social media to recall a faulty product?
It relies on the customer accessing recall information
It sends recall information through multiple devices.
It may be seen as anti-social to provide recall information.
It provides minimal space for recall information to be shown
4
What has been the main trend in employment patterns over recent years in the retail industry?
Decrease in the percentage of younger employees
Increase in the proportion of permanent employees
Increase in the proportion of casual employees
Decrease in the percentage of female employees
5
50% off a pair of shoes valued at $110. The new price is....
$55
$60
$65
$50
6
A strategy that can be used to deal with harassment in the retail services workplace.?
Shaming instigator of harassment
training, education and awareness
Ignoring it
signs
7
Security staff detain an individual who has left a shop with a stolen item, this is....
Prevention
Apprehension
Annoying for the theif
Detection
8
A characteristic of a salesperson delivering quality customer service?
Positive body language
Friendly Tone
Frowning
Packing shelves efficiently
9
Where can a retail assistant find information to increase specialised product knowledge?
Making it up themselves
Scanning code of practice
Using the product themselves
Ticketing code of practice
10
Which of the following is the best procedure to establish the details of a customer inquiry?
Questioning → summarising → reiterating
Reiterating → summarising → questioning
Summarising → reiterating → questioning
Reiterating → questioning → summarising
11
The merchandise approach is best used by retail staff when a customer is
requesting a longer term repayment.
trying on a specific item of clothing.
browsing across a range of products
asking the location of the change rooms.
12
What is the main role of the Shop, Distributive and Allied Employees Association (SDA)?
To support retail staff
To provide training
To supply information to store owners
To deliver products to outlets
13
Which of the following best defines chain stores?
Stores with multiple locations and common products
Stores selling a range of general products online
A store that sells one specific type of product, eg:guitars
Stores divided into many departments selling products
14
Which is an external source of wh&s information for a retailer?
Minutes of WHS committee meetings
WorkCover NSW
Organisational structure chart
Safety data sheet (SDS) register
15
In First Aid, what does the ‘R’ represent in DRSABCD?
Rescue
Run
Response
Recall
