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Hospitality & Tourism 2.01-2.03 Test Review Flashcards | StudBud
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Hospitality & Tourism 2.01-2.03 Test Review
Hospitality & Tourism 2.01-2.03 Test Review
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2.01-2.03 Test Review
Flashcards
48 cards
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Practice quiz
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Questions
48
Answers
1
Which economic condition typically occurs during a popular vacation destination's off season?
Lower interest rates
decrease in tax rates
Higher unemployment
Increase in tourism
2
1 flight attendant per 40 passengers, sold 200 seats for flight. # of flight attendants needed.
6
5
4
7
3
Which lodging facility is
most likely
to need higher staffing requirements
A 50 unit economy motel
A lakeside campground with several campsites
a large, full service convention hotel
An upscale 15 room bed and breakfast Inn
4
Which type of computer system do hotels use to determine their staffing needs
Property management system
Data mining system
Marketing information system
Project mediation system
5
When is a beach resort
more likely
to increase its budget for labor hours
After the holidays
During off season
During peak season
Before the night shift
6
What has led to an interdependency of travel & tourism activities among diff. countries
Globalization
Industrial positioning
Protectionism
Domestic trade
7
Employee of a resort helps a client make room reservation for next month. The process is?
Directing
Forecasting
Booking a reservation
promoting
8
A motel may base its three-day forecasts on which factor?
Unguaranteed reservations
Guaranteed reservations
Annual forecast
Ten-day forecast
9
Which is a factor that influences demand in the travel and tourism industry?
Production costs
Economic conditions
Export quotas
Tariff revenue
10
Why do popular vacation destinations tend to experience economic highs & lows during the year?
Airport hubs close during certain seasons
travel and tourism are cyclical
Tourists want to visit new places
Airlines overbook their flights
11
Factor that housekeeping dept. should consider when developing a work schedule for next week
Operating ratios
Occupancy forecasts
room rates
Yield statistics
12
Factor
most likely
to have a positive impact on a destination's ability to attract tourists
Increase in crime
Increase in sales tax
Improvements to the infastructure
Fluctuations in interest rates
13
How does a high level of inflation affect the hospitality and tourism industry?
Hospitality & tourism businesses lower their prices
Tourists have more money to spend
Tourists purchasing power decreases
Hospitality and tourism businesses hire more employees
14
130 hotel rooms occupied first week of March.26-walk-in guests. % of rooms occupied by walk-ins
12%
20%
24%
15%
15
Tourists spend money at local attractions - employees there earn wages & spend money locally
The law of diminishing returns
The competitive advantage
The economic multiplier
The channels of distribution
16
Employee can clean 12 rooms 8 hr shift. For 108 departures, How many full time employees needed
6
11
9
7
17
250 rooms need to be cleaned- 30 minutes for each-Number of labor hrs for housekeeping budget?
130
125
140
135
18
A four hour shift of Friday, Saturday, and Sunday to help cover busy times. Type of schedule is
Part-time
Frictional
Cyclical
Exempt
19
Inn anticipates 15% of 140 checkouts will be overstays. # of rooms to allocate for overstays?
15
18
12
21
20
The typical result when a destination's hospitality & tourism businesses attracts visitors
Local businesses ae more likely to fail
Local residents have less money to spend
The local economy declines
The local economy thrives
21
What do most hotels take into consideration when forecasting reservations
accommodation styles
Expected cancellations
Check in delays
Vacancy percentages
22
Which is a primary reason why many hospitality businesses rotate employees' work schedules
So the business can lower its payroll expenses
so the business does not need to hire more managers
So the managers can delegate work activities
So the employees can get to know each other
23
Hotel chain in 64 countries, sells stock to public, does
not
identify self with a home country
Limited partnership
Transnational corporation
Close corporation
Joint venture
24
Why does cruise ship calculate how long it takes to clean a cabin each day?
To schedule staff vacations
to purchase sheets and towels
to maintain cleaning procedures
to keep track of attendance
25
75 hotel rooms-30 stayovers-25 reserved for new arrivals-5 out of order. % of rooms for walkins
8%
10%
12%
4%
26
Why do tour companies often analyze previous demand data to forecast travel markets?
to develop group price lists
To attract new customers
To develop relationships with travel agencies
To plan package tours
27
Why it is important for a hotel to consider overstays when it develops an occupancy forecast?
it affects the hotel's ability to forecast understays
It increases the number of rooms available for sale
It decreases the number of rooms available for walk-ins
It affects the hotel's ability to book meeting space
28
An important factor to consider when establishing staffing and service ratios for a hotel
Facility building codes
Accounting methods
Customer demand
Management style
29
Which is an
advantage
to a resort community that experiences an increase in travel & tourism?
More employment opportunities
Lower gross domestic product
Less government regulation
Higher inflation rates
30
10% no-shows out of 110 motel rooms. How many additional rooms did the hotel have for sale?
11
12
9
13
31
Ratio of 1 server per 15 guests. 165 seats, # servers would they schedule if fully booked
8
10
13
11
32
Which factors might a travel agency mgr. consider when making sales forecasts for the coming yr
Places that his or her first-time clients visited last year
Places that the manager's friends say they want to visit
Sites that the manager will be visiting during the coming yr
social and economic factors that are current
33
Restaurant mgr. is assigning employees to work throughout wk. Work activity is he performing
Directing
forecasting
Evaluating
Scheduling
34
Server serves 20 customers-# of servers restaurant should schedule with 60 tables seating 4
12
10
14
8
35
Which is an infrequent factor that can affect the reservation forecast of a hotel?
Percentage of walk-in guests
Percentage of no-show guests
Facility remodeling activities
blocked rooms for groups
36
Hotel has 450 rooms. Sat. night-55 stayovers,29 walk ins,276 reserved rooms sold.Secondary rate
85%
75%
80%
90%
37
resort employee processes 10 bookings an hour & 160 in 8 hrs. # of full time workers needed
3
5
4
2
38
Thursday night, the hotel has 132 rooms occupied. The occupied rooms represent?
The percentage of unavailable rooms
the house count
The room ratio
The total number of hotel rooms
39
Ed is coordinating for a concert. He is also coordinating with local hotels. He is addressing?
The demand for hotel rooms increases
The demand for transportaion decreases
The local economy experiences a contraction
The inflation rate increases
40
Ed works front desk from 7 am to 3 pm, 5 days a week. Which shift is Ed working
Day
Night
Afternoon
Swing
41
What tends to occur when a nation's economy experiences and economic recession?
The workforce grows and spends less money on tourism
the food and beverage industry grows rapidly
Lodging facilities expand ther operations
Consumers save their money and reduce their travel
42
During which phase of the business cycle is travel and tourism
most likely
to increase
Trough
Expansion
Contraction
Recession
43
Economic indicator suggests a country is
likely
experience overall increase in travel & tourism
The strength of the U.S. dollar decreases
Sales tax increase
The standard of living decreases
Consumer spending increases
44
Which is primary reason why a motel manager forecasts the facility's occupancy rates?
To estimate the motel's staff on-site
To understand the motel's market share
To predict competitors' activities
To research new market segments
45
What do travel agents consider when forecasting travel markets
Previous demand data
Geographic information
Personal opinions
Distribution channels
46
$15.75 rate for maintenance employee. 220 labor hours daily. Estimated labor expense for staff
$3,275
$3,685
$3,325
$3,465
47
Why would lodging facility be able to schedule less front desk agents during peak check out hrs
It relies on unskilled labor to handle billing
it uses a split-shift schedule to cover its needs
It has an automated check out system
It has more rooms than nearby competitors
48
Why overlap employee shifts by 15 minutes?
To maintain a positive attitude among employees
to ensure a smooth shift transition
to provide employees with in-depth training
to increase the payroll expenses
