Assessment Lab 4

Question 1

Persevering through difficult times is an example of commitment.

Accepted Answer

True

Question 2

Persistence means giving up.

Accepted Answer

False

Question 3

Leaning forward during a conversation might communicate

Accepted Answer

"I'm interested in what you are saying."

Question 4

The scheduling concern of a client arriving early can be addressed by:

Accepted Answer

telling client how long before the service will begin

Question 5

Which of the following preventative measures will help alleviate foot and leg problems ?

Accepted Answer

raising you feet on a stool during breaks

Question 6

Halitosis is bad breath.

Accepted Answer

True

Question 7

A recommendation to prevent foot and leg problems would be change positions frequently.

Accepted Answer

True

Question 8

Practicing good manners in the workplace is referred to as professional etiquette.

Accepted Answer

True

Question 9

As soon as you notice a discussion is getting off-track, you should:

Accepted Answer

bring it back to the main issue

Question 10

Courtesy can be described polite behavior.

Accepted Answer

True

Question 11

An overly wide jaw can be visually narrowed by applying:

Accepted Answer

darker contour cream to the outer areas of the jawline

Question 12

Use of the prompting comment such as "go on" is an example of a listening strategy called?

Accepted Answer

Respond

Question 13

The nearness of another to one's personal space is known as:

Accepted Answer

Proximity

Question 14

All of the following topics are considered controversial for discussion with a client EXCEPT

Accepted Answer

Hair Care Products

Question 15

An effective way to build trust is to communicate in open, honest ways.

Accepted Answer

True

Question 16

Which of the following actions will help prevent shoulder problems

Accepted Answer

adjusting the height of the chair when you work on a client

Question 17

Integrity in simple terms could be described as:

Accepted Answer

Doing the right thing

Question 18

An example statement of self-respect is:

Accepted Answer

I like myself and I have integrity

Question 19

Positive self-esteem in action can be described as

Accepted Answer

Being truthful and keeping commitments

Question 20

If a person matches their actions with their words, it is an example of:

Accepted Answer

Integrity

Question 21

The ability to adapt or respond to change is called trust.

Accepted Answer

False

Question 22

All of the following descriptions identify ways to build trust at work EXCEPT

Accepted Answer

seek personal gain above shared gain

Question 23

After performing a service on a hard-to-deal-with client, venting frustrations to other clients displays:

Accepted Answer

Attitude

Question 24

When sitting in a chair it is important to

Accepted Answer

Sit well back in the chair

Question 25

Meeting life’s new challenges can be assisted by:

Accepted Answer

Focusing attention on goals

Question 26

To translate what you heard into your own words

Accepted Answer

Paraphrase

Question 27

Preventing shoulder problems can be accomplished by

Accepted Answer

swiveling the chair while you work on a client

Question 28

The feeling that two people have for one another that feeds each person's need to feel valued is known as:

Accepted Answer

Mutual respect

Question 29

Neck & back strain can occur if you

Accepted Answer

Stand for a long time in heels

Question 30

Which of the following descriptions is true of speaking with clarity?

Accepted Answer

less is more

Question 31

Pronouncing words clearly, precisely and accurately is referred to as:

Accepted Answer

enunciation

Question 32

No-Show clients can be handled with all of the following strategies EXCEPT?

Accepted Answer

never discussing the missed appointment

Question 33

The term that defines the art and science of beauty care is:

Accepted Answer

Cosmetology

Question 34

Saying the proper thing without offending someone is:

Accepted Answer

Using tact

Question 35

All of the following actions can help prevent neck and back problems EXCEPT

Accepted Answer

standing with feet together

Question 36

Adjusting your behavior to ensure your messages are being understood, and adapting your approach is referred to as:

Accepted Answer

flexing

Question 37

Which of the following descriptions would NOT play a part in your commitment to success as a cosmetology professional?

Accepted Answer

Insufficient rest

Question 38

Responding calmly versus reacting impulsively represents a person who is practicing:

Accepted Answer

emotional balance

Question 39

Resilience is developed by solving problems and ?

Accepted Answer

Learning from mistakes

Question 40

The science that looks at how you work; the body movements, positions, tools and equipment you use:

Accepted Answer

Ergonomics

Question 41

Paraphrasing to summarize the meaning of what has been communicated is known as:

Accepted Answer

Reflective listening

Question 42

Almost all foods contain mixtures of energy nutrients, which are all of the following terms EXCEPT:

Accepted Answer

Keratin

Question 43

Proper conduct in relationships with an employer, co-workers and clients is known as:

Accepted Answer

professional ethics

Question 44

A deep admiration for someone or something is referred to as integrity.

Accepted Answer

False

Question 45

Regular bathing with soap and using a deodorant are examples of maintaining:

Accepted Answer

personal hygiene

Question 46

How should you respond to a client insisting on a certain hair color that would not be flattering to their complexion?

Accepted Answer

By tactfully suggesting otherwise

Question 47

Which type of shoes should be worn to reduce fatigue caused by standing for long periods of time

Accepted Answer

Low, broad heeled shoes

Question 48

An individual’s system of maintaining cleanliness and health is known as public sanitation.

Accepted Answer

False

Question 49

The tone or inflection of your voice, level and rate of speech all play a role in:

Accepted Answer

verbal communication

Question 50

Which of the following actions would diminish trust within a work environment?

Accepted Answer

Gossip

Assessment Lab 4

Questions 50

Assessment Lab 4

Questions 50