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SSA Post Office Clerk/Window Training PART 1 Flashcards | StudBud
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SSA Post Office Clerk/Window Training PART 1
SSA Post Office Clerk/Window Training PART 1
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Questions
100
Answers
1
What form do you use to report suspicious behavior?
8105-A
8150-B
8150-A
8105-B
2
Migratory Bird Stamps are essential for:
Veterans funerals
Mailing postcards
Hunting
Mailing Letters
3
Flat sized mail must be what 3 things?
Flexible, rectangular, Uniformly thick
Flexible, 6 x 5 x .007, uniformly thin
17 X 25 X 17
Flexible, square, thin
4
What forms of payment can you use for gift cards?
Money orders, checks
Cash or Debit with a pin
Cash or Credit Cards
Credit Cards, other gift cards (like VISA)
5
Library Mail and Media Mail are subject to inspection
True
False
6
How are nomachinable letters processed?
Electronically
Click-N-Ship
Manually
At home
7
3 things do we sell that should be added together to equal $3000 be reported on a 8105-A?
Gift Cards, sure money, money orders
Credit cards, checks, money orders
Stamps, packages, and labels
Gift wrap, money cards, parcels
8
What form of payment can a customer use to get cash back?
Check
Debit Card w/ Pin
Cash
Credit Card
9
Maximum number of pieces you can send when using EDDM?
5,500
500
50,000
5,000
10
How often should you inspect Self Service Kiosks?
Twice a month
Twice a week
Twice a year
Twice daily
11
Nonmachinable parcels include: liquid containers, metal strapped boxes , tires, tubes more than 26 inches.
False
True
12
8105-A is submitted by an RSS office how?
By candle light
Manually
SSK
Electronically
13
Which premium service for individuals or companies offers more for pick up times?
Caller service
PO Box service
General delivery
Firm holdout
14
What are our primer products?
Post Office, SSK, USPS.com
Clerks, drivers, post masters, supervisors
Stamps, envelopes and free packaging
POBoxes, priority mail, priority mail express, and insured products
15
3 things included with Priority Mail Express
$500 insurance, $10 off tracking, $5 off verified delivery
Free weekend delivery, $100 insurance, same day delivery
$100 insurance, money back guarantee, free tracking
Free signature, Free stamps, Free packaging
16
Priority Mail Express customers are entitled to a refund if the item was…
Delivered to the recipient late
Forwarded to the recipients new address
Properly detained for inspection by law enforcement
Addressed Incorrectly
17
The maximum length and girth for priority mail is…
106”
107”
105”
108”
18
EDDM mail pieces must be what size?
Parcel
Flat
Post Card
Letter
19
Is Priority Mail Express sealed against inspection?
Yes
No, SSA’s can inspect PME
Yes, unless it’s coupons
PME is not protected against inspection
20
When do you ask the hazmat question?
If you stamp it, ask it.
For USPS ground only packages
Only when box is over 35lb
If you weigh it, you say it.
21
Money orders, trust funds, pre cancelled stamps, COD funds, money by wire, gift cards, passport fees cannot be paid how
Cold Hard Cash
Debit card
Credit Card
Debit Card w/ Pin
22
What is the minimum post card size?
6 1/8 X 11 1/2 X .25
Same as a letter
3 1/2 X 5 X .007
None of the above
23
The most or stolen money order list is found in the…
Domestic Mail Manual (DMM)
Postal bulletin
Publication 52, HAZARD
International Mailing Manual (IMM)
24
What are some reasons we would not give a refund on Priority Mail Express? (PME)
Customer was late to Pick up, rude to clerk, underage
Warrant for your mail due to an Act Of Divine intervention
Warrant, strikes, late deposit, forwarded, return to sender, Acts of God
Lightning, Rain, hail, snow, sleet
25
What mail processing category includes rolls and tubes less than 26 inches in length?
Instant Parcels
Incorrect Parcels
Irregular Parcels
Informal Parcels
26
Library Mail MUST be sent to or from what?
Government offices, Government Employees, The White House
Zoo’s, parks, public land
Museums, Libraries, educational organizations or other qualifying orgs
ONLY Libraries
27
Minimum domestic letter size?
6 X 9 x .25
3 1/3 X 5 X .007
3 1/2 x 5 x .007
3 1 /2 X 5 1/2 X .007
28
5 mail processing categories?
Priority Mail, Priority Mail Express, Retail Ground, letters, postcards
Zones 1, Zone 2, Zone 3, Zone 6 and Zone 9
Postcards/letters, Flats, Machinable, irregular, nonmachinable
Letters, parcels, packages, post cards, envelopes
29
Always give the customer a receipt and always…
Circle the time and date
Circle the survey
Circle the total
Circle the change
30
What is a SUB-class if first class mail?
Cargo
Priority Mail
Priority Mail Express
Retail Ground
31
Priority Mail comes with ____ amount of insurance.
$50
$5,000
$100
$500
32
What premium service is used for individual or companies that have more mail each day than the largest post box holds?
Caller service
Firm holdout
Informed delivery
Priority Delivery
33
Regardless of weight up to 70lb, the price that applies to USPS Retail Ground measuring 108”-130” combined is…
Dimensional pricing
Oversized pricing
Nonmachinable surcharge
Weight Pricing
34
What is the maximum length + girth fit Priority Mail?
108”
130”
107”
110”
35
Can a customer use a Credit Card to pay for a gift card?
Yes, if the customer can keep a secret
No, never
Yes if the customer has no other payment option available
Not usually, but if I can get away with it, yes.
36
What does SOLER stand for?
Silence, Observe, Lower, Equal, Remind
Squarely face, Open posture, Lean toward, Eye contact, Relax
Secure cash, Organize space, Look out, Even temper, Review Work
Suspect, Observe, Listen, Enquire, Report
37
If a customer wants proof of mailing only- what service would you suggest?
Certificate of mailing
Certified Mail
To use the SSK
Registered Mailing
38
What form would a customer fill out to have tier mail permanently forwarded to a new address?
Hold for pickup form
Change of address form
Selective service form
Premium forwarding form
39
A customer can use an expired drivers license as their Photo ID to fill out an 8105-A.
True
False
40
Failure to comply with BSA and Patriot Act. Like result in a significant fine of what?
$50,000 per incident per day
$500,000, per incident per day
$5,000 per incident per day
$15,000, per incident per day
41
Can a customer get cash back with a debit card when only purchasing a money order?
Yes, all the time
Only the cool customers
Sometimes yes, if the customer can keep a secret
No, never.
42
3 characteristics to require a nonmachinable surcharge on a letter?
Clasps, non-labeled, ripped
Aspect Ratio, Polybagged/plastic, address orientation
Too ridged, too flexible, too large
Square, sticky, improper address,
43
What is the hazmat question?
Frag, liq, perish, hazard, lithium, perfume, mercury?
Cigarettes, tobacco, Vape or alcohol?
Dog food, dog toys, dog beds?
Live animals such as snakes, birds or spiders?
44
Premium forwarding service (PFS) offers residential customers the option of having their mail reaped to them temporarily
For 6 months
For 3 months
For 18 months
For 12 months
45
To FULLY insure gift cards, what service must be used?
USPS tracking
Primer Mail Express
Registered Mail
Certified Mail
46
Maximum weight of machinable parcels?
13lb
15lb
25lb
20lb
47
A customer wants to mail fewer than 5,000 flat sized mail pieces to everyone in an area. SSA may offer what service?
General Delivery
Global Express Guaranteed
Hold for pick up
Every Door Direct Mail - Retail
48
What is the maximum weight of a letter?
3 oz
3.3 oz
6 oz
3.5 oz
49
Machinable parcels must weigh at least how many ounces?
6.5 oz
66 oz
6 lb
6 oz
50
First Class Mail consists of greeting cards, statements, bills and what else?
Newspaper
Books
Business Documents
Magazines
51
Dimensional eight applies to all parcels that exceed 1 cubic foot going to what zones?
Zones 4-9
Zone 9
Zones 1-10
Zones 1-9
52
Shipping services that the Postal service IS competitive are.. (2 answers)
International parcel service, Parcel Return Service
Priority Mail, Letters, stamps, post cards
None of the above
Priority Mail Express, Priority Mail, first class package, USPS Ground
53
How often should you inspect all payment terminals and pin pads for tampering?
At different times every week
Once a day at different times
Once a year at different times
Once a day at the same time
54
8105-A is submitted in a manual office how?
Electronically
By candle light
Manually
SSK
55
You should always alert a customer that you are filling out an 8105-B.
False
True
56
Postal Regulations require each unit of money to be counted out to the customer.
False
True
57
Maximum Length + Girth that the postal service allows?
108”
130’
180”
130”
58
Domestic first class large envelopes, or packages, can weigh up to how much?
.013 oz
13.5 oz
13 lbs
13 oz
59
Maximum domestic flat size?
12 X 15 X 75
12 X 15 X .75
12 1/2 X 15 1/2 X .75
12 X 15 X .25
60
Reimbursement is for the actual value (less deprecation) at time of mailing, repair, insurance or whichever is less.
False
True
61
A change of address if valid for…
12 months
6 months
24 months
18 months
62
3 things that qualify for media mail
Recorded Video Tapes, IPads, Musical Instruments
DVD’s, Coloring Books, Activity Books
Advertisements, paper brochures, Sound Recordings
Books, printed Music, CD’s
63
The type of communication that can enhance or contradict messages is…
Non-verbal communication
Formal communication
Verbal communication
Informal communication
64
What kind of ID can be used for check acceptance?
Any photo ID
Expired & non expired photo ID
Valid photo ID
Only passports
65
What dimensions (L&G) does oversized pricing apply?
Over 130” up to 200”
Over 108” up to 130”
Over a 108” up to 150”
Over 100” up to 120”
66
What does A+GIST stand for?
Acknowledge + Greet, Inquire, Suggest, Thank
Acknowledge + Greet, Insist, Suspend, Thank
Ask + Guarantee, Instill, Seek, Thoughts
Answer + Ground, Inside, Suggest, Thank
67
Designated Post Offices have a service called what, available for transients?
Caller service
General Delivery
Premium Forwarding
Firm holdout
68
Dimensional weight pricing applies to all parcels that exceed…
1 cubic inch
70 lbs
3 cubic feet
1 cubic foot
69
When a customer requests Premium Forwarding Service Residential (PFSR) , the mail pieces are sent using Priority Mail…
Quarterly
Daily
Monthly
Weekly
70
Mailers using USPS Marketing Mail must pay an annual fee & must mail a minimum of what?
50 pieces, or 50 lb
5,000 pieces, or 50 lb
200 pieces, or 200lb
200 pieces, or 50 lb
71
3 ways to get confirmation of delivery
USPS.com tracking & handling
signature Confirmation, Request Delivery, Payment After Delivery
COD, USPS Tracking, Return Recipt
Call of Duty, Cash on Delivery, Check On Delivery
72
Any mailable item weighing ___ or less can be sent First Class Mail.
13 oz
18 oz
20 oz
16 oz
73
When is the recipients signature required on an insurance item?
Over $500
At $50
As soon as customer pays for insurance
Over $100
74
What is the maximum domestic letter size?
6 1/8 X 11 1/2 X .025
6 1/2 X 11 1/8 X .25
6 1/8 X 11 1/2 X .25
6 1/8 X 11 1/2 X .007
75
2 services that would protect a package during transit
Special Handling, Delivering By Hand
PoBox, Certified Mail
Insurance, Registered Mail
Primer Mail Express, Primer Mail
76
First Class Mail can be what for up to 12 months?
Upgraded
Forwarded
Mailed
Insured
77
Machinable parcels may not exceed what size?
17 X 7 X 17
27 X 27 X 17
17 X 25 X 17
17 X 27 X 17
78
8105-A form is filled for what?
To report the sale of $10,000 or Cashing of $3000 or more
Money orders over $25,000
To report suspicious behavior
To report the sale of $3000 or more, or Cashing $10,000 or more
79
Primer services that usually offer the customer the best value is:
Parcel protect and priority mail
First-class mail and Parcel Protect
Priority mail express and first-class mail
Priority mail express and priority mail
80
Registered mail can be insured up to…
$50,000
$10,000
$5,000
$25,000
81
Mailing services are products in which the USPS has NO competition are…
First class letters/flats, periodicals, media/library/ marketing mail
PME, PM, Flats, Ground
USPS Ground, Domestic and International, Parcels, Passports, gift cards
Stamps, envelopes and letter supplies
82
Minimum of a domestic flat?
6 1/8 X 11 X .25
6 1/8 X 11 1/2 X .25
6 1/8 X 11 1/2 X .025
6 X 11 X 25
83
4 methods to determine a counterfeit bill
Spelling, texture, water mark, presidential face
Smell, texture, taste, sight
Compare, contrast, counter, connect
Compare, detector pin, water mark, security strip
84
EMV stand for what?
European Magnetic Van
European, Mastervisa, VisaExpress
Europay, Mastercard, Visa
Extra, Members, VIP
85
Can an SSA seal Registered Mail articles?
Yes, if the customer is struggling
No, Never
Yes, if the customer asks
No, unless it’s for a parent
86
An optional free daily preview of mail pieces to be delivered is called:
Restricted delivery
Informed delivery
General delivery
Priority delivery
87
How much cash per transaction can a customer get with a debit card?
$100 + fee
$50 bill
$50 - in $10 increments
$50 - $10 fee
88
An optional free daily preview of mail pieces to be delivered is called…
Informed delivery
General delivery
Priority delivery
Restricted delivery
89
A violation of the security and sanctity of the mail is…
Delivering mail late
Returning undeliverable mail
Failing to deliver the mail
Redirecting missing mail
90
5 extra services that are permitted to Priority Male Express (PME) for a FEE?
Sp. Handling, Adult Signature, USPS Tracking, Ad. Insurance, Return Recipt
Free Returns, Cash On Demand, Additional Services
Head, Hands, shoulders, knees and toes
No Handling, No signature, No insurance, No Tracking, No Problem
91
Can registered mail be mailed in priority mail express?
Yes! It helps speed up the usually slow process
No, PME has a guaranteed delivery date, Reg. mails signature is too slow
Yes, but only if the FBI can inspect it first
No because live animals cannot be transported
92
The first opportunity for a Sales and Serviced Associate (SSA) to start the customer experience on a positive note is…
Wear the appropriate uniform
Offer stamps or other products
Thank the customer
Deliver a first impression
93
What is the maximum post card size?
6 X 9 X .0016
6 X 9 X .27
6 X 9 X .025
6 X 9 X .016
94
Postal Service employees operate under a mandate to protect and preserve the mail placed in its…
Post Office Lobby
Custody
Contracted postal units
Mailboxes
95
What does BSA stand for?
Bank Secrecy Act
Bank Security Act
Bank Supervisor Act
Bank Suspicious Act
96
What must be written on a check before it’s processed?
First, last and middle name
Valid ID #, telephone #
Clerks ID # and phone #
Main Telephone #, secondary #
97
Maximum weight of PME? (Priority Mail Express)
130 lbs
70 lbs
108 lbs
25 lbs
98
Maximum amount of insurance that can be purchased?
$5,000
$50
$15mil
$500
99
What does SAUCAR sand for?
Special Adds Under Core All Reminders
Aliens
Sp. Handling, Ad. Insurance, USPS Tracking, COD, Adult Sig, Return Recipt
Special, Adults, Undermining, Corruption, Every, Rainbow
100
When do you give a customer a receipt?
Every time
Only for COD
Only when asked
Only for Primer Mail Express
