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VA103: Final Exam - Office Procedures Flashcards | StudBud
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VA103: Final Exam - Office Procedures
VA103: Final Exam - Office Procedures
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#VA103 Quiz 4 #Ross Medical #Veterinary Assisting #Office Procedures
Flashcards
50 cards
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Practice quiz
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Questions
50
Answers
1
After an account has been turned over to collections, what's the appropriate step to take next?
flag client's acct so they can't receive future services
send medical records to client so they can find new vet
nothing further can or should be done
send letter stating client's been "fired" from the practice
2
Allows veterinarian employees to be paid a set amount, regardless of the amount they produce
Pro-Sal
Contract
Hourly
Salary
3
What percent of your money should be budgeted for living and educational expenses?
10
50
100
70
4
Period before loan repayment is due to begin
loan delinquency
APR
grace period
loan deferment
5
When should past-due accounts be turned over to a collection agency?
90+ days past due
60 days past due
30 days past due
Any time before 90 days past due
6
When must employees receive their W-2s?
By March 15th
On the first day of employment
Before January 31st
Before December 31st
7
Effective method to protect computer data?
institute a lock out (password) system to protect data
install a firewall
When used together, all of these are effective methods
use updated antivirus technology
8
Provides reliable backup of data and important files
wish stick
zip drive
floppy disk
DSL
9
Individual illness/injury, including one that may require continual treatment until resolution
premium
incident
claim
co-pay
10
If you are paid $10/hr and worked 42 hours one week, what was your gross pay?
$420
$4200
$410
$430
11
High-speed Internet connection; uses the same wires as a telephone.
Digital Subscriber Line
dial-up
cable
LAN line
12
Postponing loan repayment; interest still charged during this time.
loan delinquency
grace period
APR
loan deferment
13
Windows that pop onto the user’s screen soliciting unwanted information or images.
spam
firewall
malware
pop-ups
14
Submission for a request for payment of benefits
incident
premium
claim
rider
15
How are veterinary technicians usually paid?
production
salary
hourly
contract
16
Injury or illness contracted, manifested, or incurred before the policy effective date.
exclusion
incident
preexisting condition
rider
17
Which of the following is false about budgeting?
Helps prepare for the future by balancing spending/saving
You can't enjoy life or spend money on fun things
It's a necessary part of managing your money
It enables financial independence
18
Defined as the money owed to a business for services rendered that were not paid.
employee accounts receivable
collection list
accounts receivable
profit/loss statement
19
A computer's printer is a piece of
operating system
crap
hardware
software
20
Specified amount of covered services that is the policyholder’s responsibility.
co-pay
premium
incident
claim
21
What is a quality of an effective collection letter?
ALL OF THESE! Also, keep it short/brief!
provide a date by which client must respond
Be firm but polite
Use simple words/phrases
22
What's the benefit of an annual deductible over a per-incident deductible?
deductible is lower
no benefit - they are different ways to pay the same amt
insurance pays all expenses annually once deductible is met
premiums are lower
23
What is the recommended maximum amount employees should be allowed to charge?
$500
$100
$1000
$50
24
When making collection calls, what is the first thing you should do on the call?
Tell the person who answers about practice's payment plans
Identify yourself and state client owes the practice money
Identify yourself and ask for credit card number
Verify you are speaking to client and identify yourself
25
How many days after the date of service should a clinic wait to send out the first statement?
They shouldn't wait - send statement ASAP
10 days
30 days
7 days
26
What sorts of things should NOT be discussed in a collection call?
payment plans
methods of payment
account collection
client's pet and personal life
27
Allows veterinarians to receive a base salary plus a production bonus
Pro-Sal
Contract
Hourly
Salary
28
Third party lender exclusively used for veterinary and human medical services.
Credit Care
Care Card
Care Credit
Credit Card
29
What is the benefit of using travel sheets?
provides proof that client agreed to procedures and costs
keeps hospitalized pets belongings from being lost
replaces written medical records
decreases loss by reducing missed charges
30
When budgeting, what is the idea monthly debt payment?
50% of your monthly income
25% of your monthly income
35% of your monthly income
10% of your monthly income
31
Specific number used to identify a user’s computer
IP address
URL address
spam
zip drive
32
How should a practice's computer systems be backed up?
once daily but keep backups locked in manager's desk
one per day, off site
once a month, stored in fireproof safe or file cabinet
one per week on remote server
33
$0.10 tab | 200% markup | 30 tablets | Minimum Dispensing Fee: $14.95 | Client Cost?
$9.00
$23.95
None of these
$14.95
34
Amount paid annually or monthly for a policyholder to maintain an insurance policy.
co-pay
rider
claim
premium
35
Moves with a medical record throughout the day to track completed treatments and procedures.
master problem list
invoice
travel sheet
treatment plan
36
The annual cost of the loan or the interest paid on the loan
delinquency
deferment
grace period
Annual Percentage Rate (APR)
37
The amount an owner must pay before the insurance company will offer compensation.
premium
policy
deductible
co-pay
38
Whats the difference between a debit and credit card?
Nothing - they are basically the same
credit cards have no effect on credit rating; DBT cards do
CCs "loan" money; DBT take money directly from bank account
credit cards don't have to be paid back as soon
39
Measure of computer data storage; approximately 1 million bytes
hellabyte
megabyte
RAM
gigabyte
40
Extension of coverage that can be purchased and added to a pet insurance policy.
co-pay
premium
rider
incident
41
What should a practice do if an employee quits and still owes a balance on their acct?
set up and have them sign a payment agreement
threaten to sue them
refuse to give them a copy of their medical records
withhold their paycheck
42
Condition that is excluded from a pet insurance plan
incident
exclusion
rider
pre-existing condition
43
Which of the following is NOT an example of veterinary management software?
IntraVet
Hard Drive
Cornerstone
Clientrax
44
Failure to begin repayment of loan
grace period
loan delinquency
loan deferment
APR
45
What's another name for a USB drive?
jump drive
splash drive
flip drive
finger drive
46
Device that regulates incoming/outgoing data on your computer, rejecting invalid programs.
spam filter
web browser
firewall
malware
47
Emails that are not considered useful that could even be damaging to the user.
spam
junk
malware
political advertisements
48
The amount an owner pays monthly or annually to maintain an insurance policy for a pet
premium
deductible
co-pay
policy
49
When might a credit card company charge a different interest rate than your base rate
when buying frivolous items
when charging medical expenses
cash advances and balance transfers
if you make your payment by cash instead of check or phone
50
Popular, reliable antivirus program
Both Norton and McAfee
McAfee
Norton
Raid
