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Entrepreneurship Final Exam Review
Entrepreneurship Final Exam Review
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1
Newspaper advertising
is relatively expensive
reaches large # people who may not be interested in product
targets a wide geographic area
is rarely used by small businesses
2
Ethical behavior, considers both the actions and the result of those actions.
True
False
3
More than half of all new businesses do not survive beyond four years.
False
True
4
According to the SBA, one third of all new businesses survive for at least ten years
True
False
5
Using the telephone to promote your product is called phishing.
True
False
6
The __________ section of your bus. plan should describe your products and services and explain how they are different
financial management
operations
introduction
marketing
7
People who own, operate, and take the risk of a business venture are called
managers
employees
executives
entrepreneurs
8
Who would be the target market for a coffee shop that is located in a business area of a city?
stay-at-home moms
young professionals
families
senior citizens
9
1
False
True
10
Which type of goals will be more helpful in determining how to target your marketing?
medium-term goals
short-term goals
all goals are equally important
long-term goals
11
Trade associations exist to provide info, education, and networking opportunities to individuals in their industry
True
False
12
Pricing that is determined by how much customers are willing to pay for a product or service is called
markup pricing
demand-based pricing
time-based pricing
supply-side pricing
13
Data that help you determine where your potential customers live?
demographic
geographic
use-based
psychographic
14
Most people who own their own businesses do so for more than just monetary gain.
true
false
15
Salespeople must present a positive image to the customer because they represent the company.
True
False
16
The second step in market research is
analyze the data
determine the data needed
take action
collect the data
17
_________ are the physical characteristics or capabilities of the product or service.
features
benefits
18
The best advertising method to use to reach a lot of people quickly is
billboards
online advertising
television advertising
newspaper advertising
19
A(n) ___ is a list of questions you would like to ask your customers to find out information.
customer loyalty card
survey
focus group
observation
20
Earning a college degree would belong in which stage of Maslow’s hierarchy of needs?
self-actualization
physiological
security
social
21
In a brainstorming session, it is NOT a good idea to
use the problem-solving model
write down all the solutions that are suggested
think of as many potential solutions as possible
immediately reject ideas as “foolish” or “crazy”
22
The U.S. __________ is an independent agency of the federal government that was created to help Americans start, build,
SCORE
SBDC
SBA
Trade Association
23
Data on all of the following can be found in secondary data resources EXCEPT
employment statistics for specific regions of the country
the population of towns and neighborhoods
number of people who purchase soda at the local pizza parlor
the average household income in your town
24
Data ____ is used to find hidden patterns and relationships in stored customer data.
warehouse
survey
research
mining
25
Problem resolution requires the customer to adopt the salesperson's point of view.
False
True
26
Lenders and investors require a business plan before they will consider financing a business.
False
True
27
This part of the MM involves locations & methods used to make products available to customers
distribution
selling
shipping
promotion
28
_____ are data that describe a group of people in terms of their tastes, opinions & lifestyles.
geographic
use-based
psychographics
demographic
29
Data that describe a group of people in terms of age, marital status, family size, income are _
use-based
psychographic
demographic
geographic
30
Not all products have features.
True
False
31
One major advantage of being an entrepreneur is that
entrepreneurs do not need to work with anyone else
entrepreneurs are guaranteed to make large sums of money
entrepreneurs can choose a business that interests them
all of the above are advantages of being an entrepreneur
32
A financial statement based on projected revenues and expenses is called a(n) __________ financial statement.
pro forma
income
cash flow
balance sheet
33
Your business plan needs to convince readers that you have come up with a practical business idea.
True
False
34
The act of establishing a favorable relationship with customers & the general public is called
self-promotion
public relations
publicity
advertising
35
There are more small businesses in the United States than large businesses,
True
False
36
Surveys should be no longer than _____ if they are mailed to respondents.
one page
five pages
ten questions
twenty questions
37
The most common type of primary market research is
a focus group
a survey
direct observation
magazine and newspaper articles
38
The last step in market research is to
analyze the data
collect the data
evaluate the results
take action
39
A business that makes most of its money selling the same or similar products to the same market
indirect competition
supplier
competition
direct competition
40
A(n) __________ is a short restatement of your business plan.
executive summary
cover letter
statement of purpose
appendix
41
Mixed economies often result when countries shift away from command economies toward market economies.
False
True
42
Within the main body of the business plan, which section contains info about the ownership structure of the business
introduction
marketing
financial management
operations
43
___ focuses on understanding customers as individuals instead of as part of a group.
Customer Relationship Marketing
data mining
market research
data warehouse
44
A(n) __________ strategy, or exit strategy, is the way an entrepreneur intends to extract their money from a business
harvest
marketing
business
management
45
Identifying and examining the characteristics of a competing firm is called a
business analysis
customer profile
business profile
competitive analysis
46
Thoughts or concepts that come from creative thinking are called
opportunities
advantages
insights
ideas
47
The __________ is made up of thousands of retired executives who volunteer their time to provide entrepreneurs with real
SCORE
SBDC
SBA
trade associations
48
A(n) __________ is a written document that describes all the steps necessary for opening and operating a successful bus.
statement of purpose
executive summary
cover letter
business plan
49
The FINAL step of the problem-solving model is to
gather information
take action
evaluate the action
select the best option
50
Employees, customers, and creditors are all stakeholders in an entrepreneur’s business.
True
False
51
Lower-level needs are not usually met through personal selling.
True
False
52
A direct channel moves the product directly from the _____ to the consumer.
retailer
agent
manufacturer
wholesaler
53
Which of the following would be considered a capital resource?
a truck used to make deliveries
employees who work on an assembly line
the oil used to run machinery
executives who decide how to operate a business
54
A television adv which lasts a half hour or more & goes into greater depth about the product.
Spot Commercial
Celebrity Endorsement
Appeal
Infomercial
55
Individuals and businesses decide what, how, and for whom goods and services are produced in a
command economy
market economy
complex economy
traditional economy
56
It is the large businesses in the economy that create the most jobs.
True
False
57
Almost all entrepreneurs are middle-aged people with prior business experience.
false
true
58
If a store sells snow shovels for half-price in the middle of the summer, the store is offering customers a
cash discount
seasonal discount
quantity discount
trade discount
59
Some customers will know exactly what they want, and the fulfillment of their needs is
problem resolution
personal gratification
need satisfying
a cost-benefit analysis
60
You should never have a third-party read your business plan before you show it to potential investors.
False
True
61
Lenders want to know where your bus. will be located bc the location of a bus. is often a critical to its success
False
True
62
The more often you use the problem solving model the better skilled you will be at decision making
false
true
63
__________ businesses generate fresh produce and other farm products.
agricultural
extracting
mining
retail
64
A ________ release is a written statement meant to inform the media of an event or product.
promotion
press
publicity
advertisement
65
The four interdependent functions of business are production, marketing, management, and finance.
True
False
66
A wholesaling business sells products directly to consumers.
True
False
67
Physical distribution includes not only transportation but _______of products within a channel
handling
packaging
all of the above
storage
68
Which of the following is an example of a need?
new MP3 player
warm coat in winter
dinner at the best restaurant in town
concert
69
The FIRST step of primary market research is to
analyze the data
collect the data
define the question
determine the data needed
70
Economists make no distinction between a want and a need.
False
True
71
Which of the following is an example of psychographic data?
all of the above
single man, age 25, income of $50,000 per year
city dweller, loves country music, eats pizza twice a week
Hispanic woman, bachelor's degree, librarian
72
“I will learn more about starting my own business” is a good example of a SMART goal.
false
true
73
Under the Cost per Mil method of online advertising the charge is based on exposure of message.
True
False
74
Which of the following is compared in a competitive analysis
price
strengths & weaknesses
location & facility
all of the above
75
Which of the following is NOT an example of a sales promotion?
contest
free sample
a coupon
a radio advertisement
76
In which of the following distribution options does the manufactur NOT get involved in selling?
manufacturer to retailer to consumer
manufacturer to agent to wholesaler to retailer to consumer
Manufacturer is involved in selling in all options
Manufacturer to consumer
77
Businesses use many strategies to maintain customer loyalty, including
providing superior service
sending birthday cards to customers
all of the above
offering store-specific credit cards
78
An example of a non financial goal is how much money your business will make.
false
true
79
A business plan makes you think about all aspects of your business.
True
False
80
A business’s percentage of the total sales generated by all companies in the same market is called
return on investment
investment share
market share
saturation
81
A major disadvantage of primary data is __________.
it is time consuming
it is expensive
both expensive and time consuming
provides the most useful information
82
A description of the characteristics of the person that is likely to buy your products?
customer profile
target market
market segment
customer segment
83
Ideas are different from opportunities.
True
false
84
Your business plan should never list any risks or potential problems your new business could face
True
False
85
Which of the following is an example of a service business?
Best Buy
Marti’s Dress Boutique
Peabody Coal Company
Enterprise Rent-a-Car
86
How does competition benefit consumers?
all of the above
it encourages businesses to provide good customer service
it provides an incentive for businesses to keep prices as low as possible
it forces a business to improve products
87
In a CRM, any type of interaction a customer has with a company is called a
business contact
B2C interface
touch point
marketing interaction
88
This type of pricing technique starts out with a low intro. price with the goal of building a strong customer base.
price skimming
bundling
prestige pricing
penetration pricing
89
An in-depth interview with several target customers who provide ideas on products and services
customer loyalty card
focus group
survey
observation
90
Groups of customers within a large market who share common characteristics are called _______.
customers
target markets
market segments
customer profiles
91
Opportunity cost is the price an entrepreneur pays to have the opportunity to go into business
True
False
92
A type of online ad that changes the background of the page being viewed is called a
wallpaper-ad
floating ad
pop-up ad
banner ad
93
Which question should an entrepreneur answer in order to identify the target market?
What needs or wants will my product satisfy?
How old are my customers?
jAll of the above
How much money do my customers have?
94
___________ buying decisions are based on the logical reasoning of customers.
emotional
problem resolution
needs satisfying
rational
95
People go into business for themselves because
all of the above
they hope to pursue a personal dream
they want to work at home but still earn an income
they want to set their own schedules
96
A _________ is a refund offered to people who buy a product.
rebate
coupon
97
To successfully use the marketing concept, a business must do which of the following?
identify what will satisfy the customers' needs and wants
operate profitably
operate profitably
develop & market products or services that customers consider better
98
Entrepreneurship thrives in a command economy.
True
False
99
Which of the following would NOT be considered a good characteristic of a good team member?
confrontational
creative
cooperative
committed
100
All of the following are examples of primary data EXCEPT
focus group
survey
publications issued by the government
observation