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Hospitality Review of Chapters #1-10 Flashcards | StudBud
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Hospitality Review of Chapters #1-10
Hospitality Review of Chapters #1-10
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Hospitality Units #1-3 Review: A review of Chapters #1-10
Flashcards
100 cards
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Practice quiz
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Host live
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Questions
100
Answers
1
In 2019, more than 15 million people working in eateries across the USA
True
False
2
A quality that is NOT needed in the Hospitality Industry
Be Patient
Have all the Answers
Be Passionate
Have good Listening Skills
3
Sustainable tourism places a broad-based obligation on
Hotels
Infrastructure
Society
Total Quality Management
4
In 2019, how many restaurants were there in the US?
Neither
more than 1 million restaurants opened their doors in 2019
Both
more than 3 million restaurants opened their doors in 2019
5
Disney Cruise Lines is
Very expensive
NOT one of the three top key players in the cruise industry
Magical
from Port Canaveral, FL (Bahamas / Caribbean)
6
Positive impacts due to tourism, include...
Increase the Multiplier Effect
Increases in Personal Income
All of the Above
Growth in GDP
7
Housekeeping has
one cleaning cart per floor
the greatest number of employees at most hotels
to greet guests
to run the household
8
Total Quality Management is
a continuous process to empower employees & enhance services
a way for management to keep the whole company organized
a good way to mange a company in the transportation industry
a poor way to manage a company in the lodging industry
9
The introduction of the automobile in early 20th century resulted in
the Hub-and-Spoke system
the motel and highway system
an increase in transcontinental train service
the boom in Cruise Ship Travel
10
Buying into a restaurant franchise means you are being handed a concept that’s guaranteed to work
True
False
11
Business travel has declined due to
holding meetings in remote locations
lower fuel costs
reduced company travel budgets and increased technology
decrease in travel security
12
Room revenue divided by number of rooms sold is
Your property's occupancy rate
75% occupancy
one of the most important indicators of success
the average daily room rate
13
Rooms division (department) is made up from
Car washer , store manager and bus driver
front office,housekeeping,concierge & reservations
Groundskeeper and elevator inspector
Chief , server , and bartender
14
Which is NOT one of the three top key players in the cruise industry.
Carnival Cruise Line
Disney Cruise Line
Royal Caribbean Cruise Line
Norwegian Cruise Line
15
Hospitality spirit or service refers to
the scope of the hospitality industry
creating memorable experiences for others
the interrelated nature of the industry
the pineapple symbol
16
How much do people from Hawaii spend on dining out per year?
$3,500
$6,000
$2,556
None of the Above
17
Motel 6 got its name from?
The total of workers
Number of hotels around
Number of rooms in the motel
The original cost of $6 rooms
18
Franchisee
all of the above
allows the franchisor company to expand more rapidly
gains the use of a trademark
pays an initial fee and ongoing royalties to a franchisor
19
Occupancy rate is the percentage of occupied rooms in your property at a given time.
True
False
20
The multiplier effect continues until the money eventually 'leaks' from the economy
True
False
21
In 2018, Travel and tourism approximately accounted for what percentage of the US workforce?
100%
10%
78%
7.8%
22
As airlines have decreased their inflight foodservice
All of the Above
chain restaurants have increased in airport terminals
passengers have begun to starve during long flights
Sodexo has taken over the inflight food service industry
23
World heritage sites are designated worthy of protect and preserve by the
United States Congress
World Tourism Organization
Sustainable Tourism Advisory Board
United Nations Educational, Scientific and Cultural Org
24
Why is budgeting easier for managed college campus foodservice?
Both
The customer has already paid
The numbers are predictable
Neither
25
How do hotel casino’s make their money?
Guest
Gaming
Bars
Room revenue
26
Which is NOT The front of the house staff?
Waiter
Executive Chef
Manager
Host or Hostess
27
A guest service agent (GSA) job description might include
final bill and collect payments
answer telephone calls and payment
payment and billing information
greeting guests as they arrive and assigning them a room
28
A transient accommodation can be...
Hotel Room
House
Apartment
All of the above
29
Which is the highest cost in operating a restaurant
Delivery Services
Labor
Beverage
Food
30
Which of the following is NOT a key element of Disney's guest service?
communicating the traditions to all cast members
providing free parking
measuring guest satisfaction
training leaders to be coaches
31
Intangible means
services that can be possessed and experienced
services that cannot be possessed, but can be experinced
False
True
32
Smaller independent hotels sometimes call themselves
cruise ships
baby or micro-resorts
motel 6
bed & breakfasts or inns
33
Chain restaurant means a retail food establishment that does business under the same trade name as used...
by 100 or more other establishments
by 20 or more other establishments
None of the Above
by ten (10) or more other establishments
34
What is branding in the hospitality industry?
a large hotel company that has different named hotels
Logo’s
business accounts
social media
35
Managed service operators do not need to meet the needs of their client (establishment/organization)
True
False
36
According to The United Nations Environment Program, negative impacts on the environment include
depletion of natural resources
pollution
trampling of the land
All of the Above
37
Catering uses
Food
A big building
Banquet Event Order form
Food truck
38
Benefits of tourism should be invested in...
parks and recreational activities for local population
celebration of indigenous communities
All of the Above
things that have social impact for local communities
39
Fairmont Banff Springs utilizes outdoor ambient temperatures for its chilled water system. This is an example of...
Both
Sustainability
Recycling
Neither
40
Which mode of Transportation uses the "hub and spoke" model
Air Travel
Cruise Ship Travel
41
In billions, how much did tourists spend in Hawaii in 2019?
7.8
10.4
195
17.75
42
The kitchen, bar, restaurant and stewarding fall under which division?
Food and Beverages Division
Human Resources Division
43
An Independent Restaurant Owner has
creative control
keeps all of the profits
ultimate responsibility
All of the Above
44
households spend about 6% of their income on food away from home
False
True
45
What is upselling?
Giving out discounts
Suggesting moving into a to better room without a price break
Invites customer to enjoy free VIP amenities
Offering complimentary tickets when a customer has a complaint
46
RevPAR is
how much it is able to charge
divide the room revenue by the number of rooms available
statistical unit that is often used in the lodging industry
all ratios used in the hotel industry
47
What is the current TAT in the State of Hawaii?
13%
25%
10.25%
9.25%
48
Cost of goods sold per unit is the amount of money you've spent on ingredients for one dish
False
True
49
In Hospitality, perishability means that
planes and automobiles can crash and people die
employees get old and fall apart
empty seats and rooms are lost revenue forever
buildings get old and fall apart
50
Ecotourism is focused on individual's
Tour Operators
Quality Control
Values
Climate
51
What is a major challenge of lodging franchise?
declining demand
maintenance of quality standards
avoiding financial failure
expand rapidly
52
The front office, housekeeping, concierge and reservations and communications (PBX) all fall under which division?
Food and Beverages Division
Rooms Division
53
Infrastructure is
roads, communication, water and sewage systems
developing new and sustainable economies
sustainable tourism
having heritage sites and ecotourism
54
What is the rack rate?
Number of shelves
published rate that the hotel would like to sell the room
the day that the room is requested
tends to be more expensive
55
In a restaurant which of the following is a non-controllable expense?
Food Costs
Rent
Beverage Costs
Labor Costs
56
A management approach to long-term success through customer satisfaction...
Quality Control
Quality Assurance
Total Quality Management
All of the above
57
What does PMS stand for?
coordinating the operational functions of front office
planning, maintenance, and sales
performance management system
profit management style
58
The general manager
Has the biggest responsibility
Does nothing
Cleans up after you
Sits behind a desk all day
59
Par inventory/stock is a method of restaurant inventory management
False
True
60
Convention Hotels have
banquet and meeting space areas
anime and school functions
sports and car shows
all of the above
61
All products being delivered to a foodservice establishment should have a date stamp and be rotated using...
LILO
LIFO
FIFO
FILO
62
See image below
False
True
63
Empowerment is
a system which allows employees to make decisions at will
a feeling of partnership between employees and employers
a process that eliminates a need for management intervention
usually reserved for front-of-the-house staff only
64
Sodexo, a leading food and facilities management services company deals primarily in the area of serving
airport terminal kiosks and restaurants
prisons, police stations, libraries
chain restaurant food service
schools, business, health care
65
A Chain Restaurant is
any restaurant with a "headquarters"
any restaurant with more than ten units
any restaurant with Corporate Regulatory Structures
All of the Above
66
How many millions of people were food service patrons on any given day in 2018?
230
23%
17%
170
67
Which type of lodging has full services, including 24-hour room service, amenities such as spas, or even a butler?
Bed and Breakfasts or Inns
Luxury Hotels
68
Makawao, Maui is considered a(n)
Rural Area
Urban Area
69
The Travel Industry of America (TIA) is responsible for
sustainable tourism worldwide
promotion and development of travel to Europe
promotion and development of travel from abroad
promotion and development of tourism in the United States
70
Important Qualities Needed in the Hospitality Industry
Both
Thick Skin
Neither
Good Memory
71
food spending away from home adds up to close to
$600 per household, per year
$6,000 per household, per year
$3,500 per household, per year
$350 per household, per year
72
Quality Control is
used by management to evaluate company profit
a very good way to keep track of employee performance
product oriented, rather than service oriented
73
The person whose job it is to greet and seat guests is...
Manager
Waiter or Waitress
Hosts or Hostess
Line Cook
74
Which type of Lodging features rooms with separate entrances that face a large parking lot?
Cruise Ship
Hotel
Resort
Motel
75
A strategy to see if your servers can convince your customers to add more to their order through suggestion is called
Upselling
All of the Above
Retailing
Convincing
76
What is the approximate local population, in millions, of the 50th State?
630,000
1.42
10.4
14.4
77
An Urban area can be describe as
Both
Clusters of at least 2,500 and less than 50,000 people
Clusters of 50,000 or more people
Neither
78
Which is NOT a Managed Foodservice Operation
Colleges and Universities
Health Care Facilities
Military
Ala Moana Food Court
79
Which best describes a bed and breakfast inn?
Bringing your significant other breakfast in the morning
Eating breakfast in bed
home-away-from-home atmosphere with community breakfasts
A server brings your food to the room
80
What is a characteristic of the mass market segment of the cruise industry?
Income in the $15K - $45K range
Income in the $20K - $50K range
income in the $30K - $60K range
Income in the $25K - $55K range
81
FOH jobs are the behind the scenes jobs in restaurants and retail
False
True
82
An example of a cultural destination is
Disney World
Las Vegas (the 9th island)
the Great Wall of China
the Grand Canyon
83
The executive chef works closely with the kitchen and general managers
False
True
84
A guest, in the Hospitality Industry, is
someone who stays more than one night at a hotel
someone who stays somewhere other than his/her own home
someone who benefits from the output of an employee's work
someone who walks through the lobby of a hotel
85
All aspects of the Hospitality Industry have an effect on each other
Interrelated nature of Hospitality and Tourism
Only transportation and lodging effect each other's business
Each sector (of the umbrella) operates independently
False
86
What is revenue management?
a management system based on hub and spoke
a management system based on property management systems
a management system based on profit margins
a management system based on supply and demand
87
Who greets the guests as they arrive and assigning them a room?
a guest service agent
a singer
a general manager
a host
88
The concept that allows a company to expand more rapidly by using other peoples money is called
The Captain
RevPar
Franchising
Franchising
89
Total Quality Management takes a pro-active approach and focuses on error prevention
True
False
90
Quality Control focuses on error prevention and error detection
False
True
91
All responsibilities fall on corporate headquarters when you are an independent restaurant owner
True
False
92
When tourists spend money outside of their home area and that money gets circulated
it is called leakage
it is called the multiplier effect
it is called elasticity
it is called the hub and spoke system
93
What do Franchisor benefits include?
Greater geographical presence
All of the above
expansion with reduced financial risk
Royalties (money)
94
Honolulu is considered to be a(n)
Urban Area
Rural Area
95
Which type of lodging specializes in hosting the MICE (Meetings, Incentives, Conferences, and Exhibitions) traveler?
Convention Hotels
Resort Hotels
Bed and Breakfast
Cruise Ships
96
Hotel property management systems (PMS) and point of sales systems (POS) are
hardware application
a retail point of sale system
a debit/credit card reader
tools which help management with reservations and charges
97
Travel is likely to increase in the coming years. The reason for this include
longer life spans
increased cost of travel
later retirement
taking longer vacations
98
Inflight foodservice refers to
chain restaurant foodservice establishments in airports
Both
Neither
foodservice onboard aircraft
99
Tourism is defined as...
the movement of people (to visit) for a number of different purposes
the people of a particular culture sharing their history with other people
100
What does the concierge do?
airline reservations, tourism, and hotel management
assisting you to your room and giving out discounts
reservations ,directions, shows & foreign language translation
not require a high school diploma
