‘Number of customer complaints’ is the amount of...

Customers expressing dissatisfaction with the business

Factors that encourage, foster and initiate change

According to Lewin, for change to occur...

driving forces must be greater than restraining forces

A business can proactively seek a competitive advantage by using

Porter’s Generic Strategies Theory

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Business Management Unit 4 Area of Study 1

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A revision quiz based on Area of Study 1 of Unit 4 of VCE Business Management

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Questions 15

Answers

1
The process of improving something already established is called...
reactive change
innovation
differentiation
proactive change
2
Which of the following is NOT a KPI?
rate of staff absenteeism
market share
rate of productivity growth
benchmarking
3
Which of the following is the BEST example of a financial KPI?
net profit
number of customer complaints
level of staff turnover
wastage
4
Which of the following is both a driving force AND a restraining force?
organisational inertia
managers
pursuit of profit
time
5
‘It is best for a business to choose one focus, either lower cost or differentiation’
False
True
6
The adoption of a new idea or behaviour by a business is...
change management
business change
proactive change
reactive change
7
‘Number of customer complaints’ is the amount of...
Customers expressing dissatisfaction with the business
Staff leaving the business and needing to be replaced
Products sold in normal operations
Unwanted or unusable material created by production
8
How well a business uses its resources is called...
efficiency
innovation
effectiveness
quality
9
Force Field Analysis Theory was developed by Kurt....
Lenin
Lewin
Lewis
Cobain
10
The degree to which a business has accomplished its objectives is....
net profit
effectiveness
productivity growth
efficiency
11
Which of the following are central to Porter's Generic Strategies?
differentiation & market share
lower cost & differentiation
improved quality & lower cost
improved quality & greater market share
12
Driving forces are
Strategies that exert influence over others
Factors that encourage, foster and initiate change
Factors that work against change, creating resistance
Strengths Weaknesses Opportunities and Threats
13
According to Lewin, for change to occur...
driving forces must be greater than restraining forces
restraining and driving forces must be of equal weight
restraining forces must be greater than driving forces
there must be no restraining forces
14
A business using innovation to create goods and services with a unique difference is focused on
distinguishing
differentiation
uniqueness
specialisation
15
A business can proactively seek a competitive advantage by using
Management Skills
Lewin’s Force Field Analysis Theory
Maslow’s Hierarchy of Needs Theory
Porter’s Generic Strategies Theory

Business Management Unit 4 Area of Study 1 Flashcards | StudBud