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CSA Day 2 - Order Processing & Ship Via Recap Flashcards | StudBud
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CSA Day 2 - Order Processing & Ship Via Recap
CSA Day 2 - Order Processing & Ship Via Recap
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A quick review of Day 2 topics
Flashcards
27 cards
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Practice quiz
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Host live
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Questions
27
Answers
1
Should the backorder shipping method be entered as Ground or Air for orders shipping in the US?
Air
Ground, unless stated otherwise
2
How long should we allow for a Will Call order to process?
24 Hours
2 business days
1 Hour
3
What is Collect?
Mouser collects the shipping cost from the customer
The customer has a billing account with the carrier
PP&A
The customer receives free shipping
4
What is the minimum dollar amount for a scheduled order?
$100
At least $50
$20
A minimum amount is not required
5
What is Pre-Pay and Add?
(8) Prepaid Payment Terms
Mouser pre-pays the shipping and adds it to the invoice
The customer pre-paid their shipping for the year
The customer has an account with the carrier
6
How early can an order arrive to a customer in the US?
1 day
3 days
5 days
2 days
7
What should we do if credit card information is listed on a purchase order?
If no CC exists, create a pending profile then erase and flatten the PO.
Enter the CC info and hold the order.
Select the CC from the existing list in UVg, then erase and flatten the PO.
Forward the email to credit, they will handle the payment.
8
What is a CatchBox?
A consolidated form of shipping
A menu option in the customer's account regarding credit
The folder Extended Terms are saved to
9
What are Extended Terms?
A customer requesting more days to pay an invoice
When we change a customer's shipping terms
A customer's credit card has been overdrafted
10
Mouser upgrades shipping for orders over what dollar amount?
100
1000
250
350
11
True or False: The customer may receive the 2-day upgrade at ground rates if the order is entered as collect.
True
False
12
In what UV menu option can an order be updated?
Sales Order Update
Order Stats
Direct Order Entry
Release Order Entry Hold
13
Overnight shipping is referred to with all of these, EXCEPT...
NDA
Blue
Next Day
Red
14
In what UV menu option can OE hold reasons be updated?
Sales Order Update
Release Order Entry Hold
15
When should the EARLY AM option be used?
When Overnight is requested
When Saturday Delivery is requested
When Overnight Early AM is requested
16
How many digits does a FedEx Collect number have?
10
6
9
12
17
Where are tax certifications found within a customer's account in UVg?
In the Invoices ribbon
They are always listed in Special Instructions
The OPCs on the account
In the Tax Infomation ribbon
18
What are the two biggest issues that arise with Will Call orders?
OPCs, Tax Code
Price Differences, Ship Via verification
Backorders, Credit Hold
19
When should COD be used?
Anytime it autopopulates
Only when requested by the customer
20
If a customer states "UPS RED", which option do you choose?
Next Day Air
Red Saver
Red Early Am
21
True or False: Only business days are transit days.
True
False
22
How far in advance can a customer schedule an order?
No more than 5 years
No more than 2 years
No more than 2 weeks
No more than 1 year
23
How many characters does a UPS collect number have?
10
6
7
9
24
What is the first thing you should do when a customer requests Saturday delivery?
Look at the Order Coding Guide for the transit time
Check the carrier's website for delivery in customer's area
Verify the request with a senior
25
In what procedure can you find shipping methods and transit times?
Ship Via
Sales List By Territory
Order Coding Guide
26
What is FedEx Standard?
P1
Standard, Overnight
FedEx Ground
Blue
27
What is the backorder shipping method used for?
To let Mouser know this order has a backorder
To tell the warehouse how to ship the backordered items
To notify customer of backorder
