Health Plan employer data and information set

Elements that influence your relationships with others are

Prejudices, frustrations, life experiences, and aging

To be a good listener you must

Show interest and pay attention

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Effective Communication

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Questions 25

Answers

1
Which is not an essential element of communication?
Feedback
A Sender
Eye contact
A message
2
2000 is what time?
10:00pm
3:00am
7:00pm
8:00pm
3
The act of exchanging information
Labeling
Communication
Talking
Recipient
4
Which is not a form of communication technology?
Telephone
Books
Fax
E-mail
5
Common styles of communication are
Assertive
Unassertive or passive
All of these
Aggressive
6
Major communication barriers are
Talking too fast
Sensory and cognitive impairment
Labeling
All of these
7
Convert 7:15 pm to military time.
1915
1815
1615
2015
8
Relating directly to the matter at hand; relevant is
Important
Credible
Courteous
Pertinent
9
Convert 12:20 am to military time.
0120
1220
0020
2320
10
A constant balance within the body is
Narrative
Homeostasis
Reliable
Antagious
11
To Send a clear message you must:
All of these
Be precise and detailed about what you expect
Use active listening skills and a positive tone
Watch your body language and treat patients with respect
12
Verbal Communication includes
Gestures
Written messages
Touch
Eye contact
13
HEDIS stands for
employee health plan and information sheet
Health Program and data information
Health Plan employer data and information set
hospital employee data and safety information
14
An objective observation
can be seen
All of these
is perceived by someone other than the patient
is a rash
15
The act of noting, marking, or setting down in writing is a
Chart
Legible
Observation
Notation
16
to write observations or records of a patients care is to
Chart
Read
Document
Observe
17
To treat someone inferior is to treat them
above
the same
lower
polite
18
What is not a subjective observation
rash
cannot be seen
headache
pain
19
Nonverbal communication includes
Spoken messages
Labeling
Prejudices
Facial expressions
20
Elements that influence your relationships with others are
Prejudices, labeling, aging, and attention
Prejudices, frustrations, life experiences, and aging
Life experiences, labeling, frustrations, and gestures
Patience, life experiences, frustrations, and feedback
21
a story or account of events is a
Notation
Chart
Narrative
Observation
22
A device that sends & receives printed pages as electronic signals over the telephone line is
Internet
Fax machine
E-mail
Cover page
23
Which of your five sense do you not use to observe a patient
Sight
Hearing
Smell
Taste
24
To be a good listener you must
Listen carefully, Use gestures
Explain your reasoning ,
Show interest and pay attention
be assertive
25
What time is 0845
10:00am
8:45pm
8:45am
9:50am

Effective Communication Flashcards | StudBud