A great way to align yourself with a customer:

Tell a personal story related to the circumstance

An example of acknowledge is:

I totally understand, that makes sense to me

Platinum award recognizes:

the top 3 % of all KIA dealers on the globe

A customer sitting at your desk explaining things they don't like about the car is likely:

Devaluing the car to increase the discount

always be closing, acknowledge...bridge...control

If a customer says they just started looking, we should:

take them through the sales process and try to close them

The best question to ask someone who demands to know the payment or best price? (after the A&B)

If the figures are agreeable would you like to buy the car?

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Morning Quiz

20 termsStudBud Administration20 plays

Flashcards20 cardsFPractice quizPHost liveL

Questions 20

Answers

1
How many dealers have won the platinum award in Canada 3 consecutive years?
10
1
5
3
2
A great way to align yourself with a customer:
Politely disagree with their stance
Silent treatment
Talk about the awesomeness of KIA
Tell a personal story related to the circumstance
3
The average visits per customer before making a buying decision is:
3.3
1.3
4.3
2.3
4
An example of acknowledge is:
I totally understand
that makes sense to me
I'm not sure I agree with that
sure
5
Platinum award recognizes:
the top 3 % of all KIA dealers on the globe
The top 3 dealers in each country / region
The top 5 Percentile in each region
The top 3 percentile in each country / region
6
A good example of an emotional deposit would be:
Professionally correcting a misinformed customer
empathetic listening
Gathering a customers information
discrediting our competitors
7
A customer sitting at your desk explaining things they don't like about the car is likely:
Unhappy with the condition
Not going to buy it
Too picky
Devaluing the car to increase the discount
8
Chris' dog is named:
Kia
Fifi
Wally
Chester
9
According to the Pythagorean theorem A squared plus b squared =
c cubed
c/pi
4
c squared
10
During the interview a customer says "I want to pay cash." You should:
kindly suggest financing as an available option
Ask them where they're getting their cash from
say "ok sounds good"
offer a discount if they're willing to finance
11
While your customer is out test driving you should be:
On the test drive stupid!
Taking another up
Preparing payment options for them to review
Discussing closing strategies with your manager
12
Birchwood has won the platinum award how many times between their 2 stores?
0
none
zero
never!
13
The original product offering of KIA was what?
Lawn Chairs
Postcards
Bicycles
Motorbikes
14
You should stop following up an unsold customer when:
When they die or buy
You've called them three times already with no reply.
You've called, emailed and texted with no reply.
When we sell the car they were interested in.
15
ABC in sales means:
keep it simple
Ask...beg...cry
always be closing
acknowledge...bridge...control
16
If a customer says they just started looking, we should:
take them through the sales process and try to close them
Suggest they drive several brands to make a good decision
not try to close them today
re-book for a 2nd appointment
17
The best question to ask someone who demands to know the payment or best price? (after the A&B)
Would you like to make an offer?
If the figures are agreeable would you like to buy the car?
Are you financing?
Why so you can take it to Birchwood?
18
How many new cars do we have in stock with a Manny tranny?
1
4
2
3
19
150 bw =
none of the above
300 / month
325 / month
150 / semi-monthly
20
Deposits are:
non refundable
Used as a downpayment
A way to hold the car until you've decided
100 % refundable

Morning Quiz Flashcards | StudBud

Morning Quiz

20 termsStudBud Administration20 plays

Flashcards20 cardsFPractice quizPHost liveL

Questions 20

Answers

1
How many dealers have won the platinum award in Canada 3 consecutive years?
10
1
5
3
2
A great way to align yourself with a customer:
Politely disagree with their stance
Silent treatment
Talk about the awesomeness of KIA
Tell a personal story related to the circumstance
3
The average visits per customer before making a buying decision is:
3.3
1.3
4.3
2.3
4
An example of acknowledge is:
I totally understand
that makes sense to me
I'm not sure I agree with that
sure
5
Platinum award recognizes:
the top 3 % of all KIA dealers on the globe
The top 3 dealers in each country / region
The top 5 Percentile in each region
The top 3 percentile in each country / region
6
A good example of an emotional deposit would be:
Professionally correcting a misinformed customer
empathetic listening
Gathering a customers information
discrediting our competitors
7
A customer sitting at your desk explaining things they don't like about the car is likely:
Unhappy with the condition
Not going to buy it
Too picky
Devaluing the car to increase the discount
8
Chris' dog is named:
Kia
Fifi
Wally
Chester
9
According to the Pythagorean theorem A squared plus b squared =
c cubed
c/pi
4
c squared
10
During the interview a customer says "I want to pay cash." You should:
kindly suggest financing as an available option
Ask them where they're getting their cash from
say "ok sounds good"
offer a discount if they're willing to finance
11
While your customer is out test driving you should be:
On the test drive stupid!
Taking another up
Preparing payment options for them to review
Discussing closing strategies with your manager
12
Birchwood has won the platinum award how many times between their 2 stores?
0
none
zero
never!
13
The original product offering of KIA was what?
Lawn Chairs
Postcards
Bicycles
Motorbikes
14
You should stop following up an unsold customer when:
When they die or buy
You've called them three times already with no reply.
You've called, emailed and texted with no reply.
When we sell the car they were interested in.
15
ABC in sales means:
keep it simple
Ask...beg...cry
always be closing
acknowledge...bridge...control
16
If a customer says they just started looking, we should:
take them through the sales process and try to close them
Suggest they drive several brands to make a good decision
not try to close them today
re-book for a 2nd appointment
17
The best question to ask someone who demands to know the payment or best price? (after the A&B)
Would you like to make an offer?
If the figures are agreeable would you like to buy the car?
Are you financing?
Why so you can take it to Birchwood?
18
How many new cars do we have in stock with a Manny tranny?
1
4
2
3
19
150 bw =
none of the above
300 / month
325 / month
150 / semi-monthly
20
Deposits are:
non refundable
Used as a downpayment
A way to hold the car until you've decided
100 % refundable