An example of an immunocompromised patient is __________.

a patient receiving chemotherapy

A guideline to follow when an attorney calls the office is to __________.

release information only when the provider has authorized you to do so

Sitting with arms folded across your chest and avoiding eye contact is an example of what?

body language that indicates one's true feelings

An example of a clinical duty for a medical assistant is __________.

preparing a patient for an examination

The proper way to store narcotics is __________.

out of sight in a locked cabinet

A pt arrives and is bleeding heavily from a wound on his arm. He looks as though he is about to pass out. What do u do?

Notify a member of the clinical staff immediately.

Which credentialing facility offers multiple credentialing options for healthcare professionals?

National Association for Health Professionals

Which of the following are good tips for reducing noise caused by stress?

taking a walk to stretch your legs and get some fresh air

hich of the following would you include when establishing a medical office in a culturally diverse area?

Provide reading material in the second most prominent language.

The subject line is used to __________.

bring the subject of the letter to the reader's attention

Learning the telephone triage process includes __________.

using the office's written guidelines for commonly asked questions

A disadvantage of the open-hours scheduling system is that __________.

it increases the possibility of inefficient downtime for the provider

Which of the following statements describes knowledge?

Understanding the "why" of what you are doing

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MDA-101-2F010 Midterm

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Questions 72

Answers

1
Mrs. Higgins specifically refuses an injection, and you give it to her anyway. What are you guilt of?
fraud
battery
invasion of privacy
false imprisonment
assault
2
E-scheduling is another term for __________.
inpatient scheduling
laboratory and diagnostic scheduling
online scheduling
emergency scheduling
scheduling for elective surgery
3
Overemphasizing a trait to make up for a perceived or actual failing is using __________ as a defense mechanism.
compatibility
compression
compunsayshun
compensation
4
An example of an immunocompromised patient is __________.
a patient receiving chemotherapy
a patient with diabetes
an elderly patient
a pediatric patient
a patient with arthritis
5
A medical assistant who assists in a dialysis unit probably works with which of the following types of physicians?
anesthesiologist
cardiologist
neurologist
allergist
nephrologist
6
The four Cs of medical malpractice prevention include all of the following except __________.
concise
charting
care
communication
competence
7
A guideline to follow when an attorney calls the office is to __________.
refuse to talk to the attorney
ask someone else to speak to the attorney if you are too anxious
release information only when the provider has authorized you to do so
answer the attorney's questions
put the call through to the provider immediately
8
Sitting with arms folded across your chest and avoiding eye contact is an example of what?
a patient who is looking forward to surgery
a patient who is being honest about her feelings
a patient who understands the instructions given
verbal communication that confirms body language
body language that indicates one's true feelings
9
An example of a clinical duty for a medical assistant is __________.
greeting patients and answering telephones
meeting safety and fire protection standards
preparing a patient for an examination
maintaining patient medical records
interpreting basic laboratory tests
10
Failing to comply with the standards of the profession is called _____.
liable
in arbitration
in breach of contract
derelict
injured
11
Proper telephone __________ means handling all calls politely and professionally using good manners.
use
etiquette
12
Body language includes facial expressions, eye contact, posture, attention to personal space, and __________.
empathy
sensitivity
openness
respect
touch
13
A woman going to the practitioner for a routine prenatal examination can expect the appointment to last __________.
15 minutes
5 to 10 minutes
30 minutes
45 minutes
60 minutes
14
What element is missing from the communication circle in the figure?
interference
receiver
personal space
body language
feedback
15
A court order to produce documents is __________.
subpoena testificandum
subpoena
respondeat superior
subpoena duces tecum
law of agency
16
To recertify as a CMA (AAMA), which of the following is required in addition to a minimum number of contact hours?
current CPR card
organ donor card
externship
valid driver's license
recertification exam
17
Physical examinations or procedures such as physical therapy or ultrasound are scheduled only at certain times in _____.
wave scheduling
time-specified scheduling
combination scheduling
cluster scheduling
advance scheduling
18
A basic rule for using a plural in medical terms is that with terms ending in __________.
us, is to add an i
ue, is to add an i
a, is to keep the a and add e
is, is to keep the is and add es
um, is to add an a
19
__________ refers to failure to perform an act that is one's required duty or that is required by law.
Nonfeasance
Subpoena testificandum
Misfeasance
Malfeasance
Res ipsa loquitur
20
The ____ defines ethical behavior for physicians in its Code of Medical Ethics: Current Opinions and Annotations.
AHA
AAMA
AMT
TJC
AMA
21
In Maslow's hierarchy, the most basic needs are the __________ needs.
physiological
love and understanding
safety
esteem
self-actualization
22
Documenting a patient's walk down a hall as "fine" violates which "C" of charting?
Completeness
Conciseness
Chronological order
Clarity
Confidentiality
23
Which health professional uses electricity, heat, cold, ultrasound, massage, & exercise to restore function/relieve pain
occupational therapist
medical technician
physician's assistant
physical therapist
vocational nurse
24
The list of supplies and the amounts in storage in a medical office are the office __________.
supply order
inventory
25
The administration of radioactive drugs and the operation of radiation detection instruments is performed by a ________.
radiographer
respiratory therapy technician
nuclear medicine technologist
medical technologist
medical laboratory technician
26
Periodic supplies need to be reordered __________.
daily
never
occasionally
twice a year
weekly
27
The proper way to store narcotics is __________.
correctly labeled on the shelf with other medications
in a locked drawer of the provider’s desk
out of sight in a locked cabinet
behind other medications
on the highest shelf, out of immediate reach
28
A pt arrives and is bleeding heavily from a wound on his arm. He looks as though he is about to pass out. What do u do?
Offer to fill out the forms for the patient.
Notify a member of the clinical staff immediately.
Offer the patient some tissues to mop up the blood.
Ask the patient to have a seat in the reception area.
Direct the patient to the patient restroom to clean up his arm.
29
The two different styles of __________ used in correspondence are open and mixed.
punctuation
infatuation
30
A certified medical assistant (CMA) must recertify the CMA credential every __________.
2 years
5 years
year
6 months
10 years
31
When a message is organized and logical, it is which of the five Cs of communication?
Completeness
Cohesiveness
Conciseness
Courtesy
Clarity
32
Hospice services are offered only to patients with fewer than __________ to live.
18 months
3 months
1 year
6 months
1 month
33
Which credentialing facility offers multiple credentialing options for healthcare professionals?
American Association of Medical Assistants (AAMA)
American Medical Technologists (AMT)
National Healthcareer Association (NHA)
National Association for Health Professionals
34
Which of the following are good tips for reducing noise caused by stress?
taking on another responsibility to keep busy
calling in sick until you feel less stressed
taking a walk to stretch your legs and get some fresh air
eating a diet high in sugar, fat, and caffeine
realizing that sometimes there are no choices
35
During _____, EHRs can be viewed simultaneously by people in various locations.
office visits
teleconferences
36
hich of the following would you include when establishing a medical office in a culturally diverse area?
Hire only employees who can speak more than one language.
Provide reading material in the second most prominent language.
Post signs in the reception area indicating all pts must speak English.
Avoid reflecting various cultures in the reception area décor.
Designate the office as an Americans-only clinic.
37
The branch of medicine that deals with the diagnosis and treatment of problems and diseases of older adults is ________.
gastroenterology
endocrinology
gynecology
osteopathy
gerontology
38
A patient's __________ background has an effect on his or her attitudes toward health and illness.
political
religious
cultural
personal
39
The subject line is used to __________.
include the names of other people who will receive copies of the letter
describe the contents of the letter in detail
contain the writer's name and business
bring the subject of the letter to the reader's attention
address the person to whom the letter is being written
40
What is the term for the process by which programs such as medical assisting are officially authorized?
professional development
registration
accreditation
externship
certification
41
Which of the following involves careful listening, observing, speaking, and writing?
critical thinking skills
professional judgment
communication skills
empathy
persistence
42
Learning the telephone triage process includes __________.
training the office staff to prescribe a treatment plan for patients
permitting the office staff to diagnose a patient's problem
eliminating the need to ask the patient his age and symptoms
using medical references as necessary to answer the patient's questions
using the office's written guidelines for commonly asked questions
43
Which of the following appointment scheduling systems is also called stream scheduling?
wave scheduling
combination scheduling
time-specified scheduling
double-booking system
modified-wave scheduling
44
A process used by organizations, including insurance carriers, 2 ensure that providers r qualified 2 provide services:
civil law
credentialing
45
Working well with others in the best interest of completing a job is known as __________.
Teamwork
Life
Survival
a job well done
46
A disadvantage of the open-hours scheduling system is that __________.
the patient records must be pulled before the patients arrive
patients may be irritated if they find they have the same appointment time
it still requires the use of an appointment book
it causes problems due to broken appointments
it increases the possibility of inefficient downtime for the provider
47
Which of the following statements describes knowledge?
Observing professional boundaries
Memorizing the steps in a procedure
Understanding what a patient feels without having the experience yourself
Ability to learn, retain, and process information
Understanding the "why" of what you are doing
48
The party making the charge/claim is known as the ____ and the party against whom the charge/claim is made is the ___.
locum tenens, defendent
plaintiff, defendent
plaintiff, mature minor
defendent, plaintiff
49
When you document according to a numbered problem, the chart is arranged by the ________-oriented medical record system.
:-D
:-P
:-)
problem
50
When you are using an EHR to take notes during a patient interview, your main focus should be on the __________.
computer
patient
51
Part of creating timely and accurate records is maintaining a(n) __________ tone in your writing.
urgent
professional
52
Two types of law pertain to healthcare practitioners: criminal law and __________ law.
human
justice
civil
common
53
What does the A in SOAP documentation stand for?
Application
Adjusted
Assessment
Action
Alternative
54
Being firm and standing by one's principles is also known as being __________.
bossy
efficient
snotty
assertive
55
What's your instructors name?
Ashley
Kelly
Courtney
Brittany
56
Which of the following is appropriate when correcting a medical record?
Erase the incorrect information and enter the new information.
Write the date and your initials at the end of the medical record.
Place a note near the correction stating why it was made.
Black out the incorrect information.
Type the correct information over the incorrect data.
57
What reports does the report generator run?
accounts receivable
accounts payable
patient demographics
patient statistics
all of the above
many other useful items
58
The first thing you should do when answering the telephone is __________.
schedule an appointment for the caller
notify the provider that a patient is calling
identify the medical office and yourself
ask the caller why he is calling
put the caller on hold
59
Many EHR programs provide _ or "check offs" that allow a med office 2 customize the software 2 suit his/her specialty.
handbooks
templates
60
Priority Mail is used for __________.
mail going to foreign countries
guaranteed next-day delivery
mailing books and catalogs
most medical office correspondence
any item that weighs between 11 oz and 70 lbs
61
The complimentary closing is __________.
positioned at the writer's discretion
placed one line below the last line of the body
placed one line below the attention line
optional
placed two lines below the last line of the body
62
Prioritizing your work for the day uses ?-thinking skills, determining which tasks are most important & which are less.
assessment
critical
problem
63
How often should passwords be changed in the EHR system?
at the end of every day
after each use
as directed by the healthcare facility policies
each time you allow someone else to use it
never
64
When you have a question about software while you are using it, you can refer to the software manual or use online ____.
websites
help
65
Magda's schedule changes and she is unable to work the hours she is scheduled. What should she do?
Discuss her concerns with her supervisor.
Ask several coworkers to see what they think about the schedule changes.
Display an attitude of acceptance even tho she'll miss half of her classes.
Write a memo to her supervisor refusing to work the new hours.
Express her anger to a coworker.
66
If you don't feel comfortable with software at work and are afraid you'll make a mistake, what should you do?
Just continue to use the software in the office; everyone makes mistakes.
Resign from the job, because you don't understand how to use the software.
Ask the office manager to have someone else do your job.
Spend time exploring the software instead of taking care of other duties.
Attend an adult education class on how to use the software.
67
A disadvantage of the open-hours scheduling system is that __________.
it increases the possibility of inefficient downtime for the provider
it causes problems due to broken appointments
the patient records must be pulled before the patients arrive
it still requires the use of an appointment book
patients may be irritated if they find they have the same appointment time
68
The most appropriate way for a highly contagious patient to be seen in a medical office is to __________.
put the highly contagious patients in one corner of the reception area
have a well-ventilated reception room
bring the highly contagious pt directly into the examination room to wait
remove all other patients from the reception area
schedule highly contagious patients in the reception area @ the same time
69
Which of the following patients is at greatest risk if another patient who is highly contagious comes into the office?
young adult with asthma
diabetic patient
patient with high blood pressure
woman who is 5 months pregnant
immunocompromised patient
70
Unconsciously replacing an unacceptable goal with a more acceptable one is called __________.
greed
you got this!
substitution
it's not greed
71
Preventing a patient from leaving a facility is the intentional tort of __________.
false imprisonment
medical gangs
72
If you show __________, other people feel you know what you are doing, which puts them at ease.
vulnerability
self-confidence
nervousness
aggression

MDA-101-2F010 Midterm Flashcards | StudBud