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CSR Module 4 - Quiz Review Flashcards | StudBud
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CSR Module 4 - Quiz Review
CSR Module 4 - Quiz Review
25 terms
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StudBud Administration
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Correction Orders, Returns, Service Orders
Flashcards
25 cards
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Practice quiz
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Questions
25
Answers
1
Where can you check if an invoice has been paid or not?
Credit Remarks
Order Comments
Packlist Screen
Order History- Receivables
2
What terms are used on a shortage correction order over $100?
(1) Net 30
(10) Credit Due
Same terms are original order
(16) No charge
3
What type(s) of products cannot be returned?
Digital Delivery parts
Drop Ship Only parts
MouseReel parts
Tape and Reel parts
4
Select the QC Type: Shipping Box is not damaged, but the tube packaging is dented & the leads are bent.
QC 4 - Shipping Error
QC 2 - Quantity Shortage
QC 9 - Defective
QC 6 - Carrier Error
5
What terms are used on a shortage correction order under $100?
(10) Credit Due
Same terms as original order
(16) No Charge
(1) Net 30
6
What is the difference between a QC 2 and a QC 7?
QC 2 is a customer error, QC 7 is a Mouser eerror
QC 2 is lost packages, QC 7 is a shipping error
QC 2 is a quantity shortage, QC 7 is a line missing
7
What PO number must be used on a correction order?
The original PO number + "-CO"
The same as the original invoice
"CORRECTION ORDER"
"C/O" + the date
8
What is an unauthorized return?
Parts returned over 30 days after an RMA was issued
Parts returned by USPS
Parts returned on Mousereel
Parts are returned without RMA number
9
When would you issue an RMA and have the parts returned that are under $100?
The warehouse shipped the wrong parts
We are out of stock of parts the customer wishes to return
Parts are damaged
The customer ordered the wrong parts
10
What must be documented in correction order “order comments”?
QC + Invoice# + description of issue
QC + Invoice# + assigned department
QC + description of issue + assigned department
11
When is manager approval needed for a shortage?
The value of the shortage is over $1000
The value of the shortage is over $50
The value of the shortage is over $20
12
If a customer was shorted, which of the following would require emailing TX stock control?
Shortage is over $100.
Shortage is under $20.
None of the above would require a Bin check.
Available to sell is zero.
13
What is Mouser's standard return policy ?
30 days
90 days
60 days
120 days
14
What is required for an invoice adjustment? (3 things)
Invoice has to be over $50
Cannot be taxable
The adjustment cannot exceed $25
The original invoice must be unpaid
15
What order type is used when processing a correction order?
10
5
2
4
16
Who do you contact when a customer needs to reroute their package?
TX Stock Control
Shipping Department
Your manager
The carrier
17
How do you close a service order?
Type "CLOSED" in the Follow-Up date field
Type "COMPLETE" in the Follow-up date field
Type "COMPLETE" in the comments
18
What is an exchange order?
Parts are exchanged by hand in will call
When the customer requests to reroute a package
An offsetting order of equal or greater value
19
Who must approve 2nd time correction orders?
CSR
warehouse
Tech
Manager
20
What is the difference between a QC 3 and a QC 5?
QC 3 is a sales error, and QC 5 is a carrier error
QC 3 is a customer error, and QC 5 is a sales error
QC 3 customer errors, and QC 5 is warehouse errors
21
When do we waive shipping on correction orders? (2 answers)
When it is Mouser's error
Shipping charges are always waived
When the error was caused by a Carrier (UPS/FedEx)
When it is the Customer's error
22
True/False: A service order is required when processing a No Charge shortage correction order.
False
True
23
Defective or Damaged: voltage output on a relay is 5V instead of 24V as noted on the datasheet.
Damaged
Defective
24
Where can you find the report of open service orders for you?
S: Drive
P: Drive
Sharepoint
R: Drive
25
If a customer receives parts but emails with questions or concerns, how is that documented?
Emailed to Tech
Call a manager
In a Service Order
In a quote, assign to Tech
