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Customer Service & Sales Final Review Flashcards | StudBud
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Customer Service & Sales Final Review
Customer Service & Sales Final Review
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Flashcards
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Questions
15
Answers
1
You can roll around in your computer chairs in the classroom.
True
False
2
Which of the following is NOT a responsibility of the front desk clerk?
Providing guests with information about all areas of the hotel
Expanding potential customer numbers
Bringing guests' luggage to their rooms
Checking guests in and out
3
Never overload a(n)........
brain
outlet
weekend
box
4
Which of the following is NOT a function of customer service?
Recognizing the value of customers
Giving the customer a reason to purchase again
Establishing an efficient order and delivery system
Marketing a product
5
Employers may require a drug test of new job applicants as well as current employees.
False
True
6
What is the name of the Business course you took this semester?
Business Software Applications I
Business and Legal Concepts
Business Software Applications II
Customer Service & Sales
7
The safe way is always the best way.
False
True
8
Which of the following is an example of personal selling?
Door-to-door sales
Online Sales
Business-to-Business sales
Catalog sales
9
Which of the following is NOT a suggested tip for handling complaints?
be polite and respectful
listen with an intent to resolve the complaint
argue with the customer
keep your temper down
10
What is a check?
Tangible money in coins or notes
A payment method in which the company keeps a product until it is paid off
A written note granting permission to withdraw funds from an account
An immediate electronic withdrawal from a checking account
11
The blind carbon copy box should be used in which of the following situation?
When a user wants to hide the name of the person the e-mail was sent
When a user sends a sensitive subject
When a user would like to hear the response of a person
When a user would share some information
12
In the movie, The Founder, Ray Kroc is a salesman who turned two brothers' innovative what fast food restaurant?
Cane's
Burger King
McDonald's
Wendy's
13
Which of the following statements describes a conflict?
Ability to perform an action over others
Belief in someone's ability and reliability
Mindset of which parties take to build a healthy relationship w/ each other
Disagreement which parties perceive a threat to their need or interests
14
The location of the evacuation route and meeting place for the fire drill or emergency is to go where?
hallway
Dollar Tree
Dollar General
AG Parking Lot
15
Casual listening requires the listener to pay more attention than active listening.
False
True
