stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Front Office Meeting Flashcards | StudBud
Explore
/
Front Office Meeting
Front Office Meeting
23 terms
·
StudBud Administration
·
8 plays
Imported from external platform
Flashcards
23 cards
F
Practice quiz
P
Host live
L
Questions
23
Answers
1
A scheduled appointment is on stand-by after…
15 minutes
1 hour
After the appointment time has elapsed
The patient is past their appt time but the provider is behind
2
A new non-emancipated minor will not be seen without their parents or legal guardian, unless an emergency
True
False
3
What is the procedure code when providing an estimate for visit type “URGENT CARE-DENTAL”
D0150
D0120
D0140
99202
4
It is good practice to take each patients ID during registration to ensure an exact name and DOB match
True
False
5
Jean shows up and says he’s here to work on equipment in the back. What do you do?
Find the supervisor for the department and have them lead Jean back
Make Jean wait until you’re done helping the patient in front of him
Tell Jean you need proof of his work order
Let Jean walk back and find the equipment
6
Sally is transferring care over to Olympia medical. Her transfer of care appointment can be 15 minutes long.
True
False
7
What is the criteria for comprehensive medical appointments?
C) Cannot be the last slot before lunch or EOD
A) 40 minutes apart from the last comprehensive appointment
B) 20 minutes long
D) Both A and C
8
It is my responsibility to sanitize lobby chairs and pens every 2 hours
True
False
9
You can schedule more than one new patient exam for dental if the patient is a child or pregnant
True
False
10
Which of the following medical visit types has to be 20 minutes long?
HOSPITAL FOLLOW UP
SIMPLE VISIT
NEW PATIENT
WELL CHILD
11
Which of the following visit types is NOT comprehensive
WELL CHILD
NEWBORN CHECK
SPORTS/WCC PHYS AA
GYN
12
Who are the two medical LOCUM providers in Thurston County?
David Watkins and Cecilia Christensen
Nicole Williams and David Watkins
Joly Wu and Teresa Garrison
Sanjay Raj and David Kowals
13
Which of the following is not a managed care insurance
United Healthcare
Aetna
Molina
CHPW
14
When sending a refill message to the nurse pool, you should include:
Medication name
All of the above
Medication strength
Patient preferred pharmacy
15
Cat is Juan’s husband and calls for his appointment time. You can’t find a patient permission form. What do you do?
Give Cat the appt time but tell her to sign a PPF next time she’s in
Tell Cat the wrong information
Tell Cat you can’t disclose the information because she’s not on file
Demand Juan call back himself
16
ALL dental new patients must be given a Dental Health History and Dental Clinic Policies form at check in
True
False
17
If a patients insurance card is different from their ID, I will use their insurance card for their name in Epic
False
True
18
Which of the following questions is okay to be asked out loud during registration?
Homeless status
Farm worker status
Gender identity
Income information
19
I can send documents to HIM for patients who do not yet have an Epic account
False
True
20
A patient calls requesting lab results. I am going to…
View the result and give it to the patient
Tell the patient to look in their MyChart
Let them know the back is busy so you’ll send a message
Call the back office line. If no answer, send a back office pool message
21
At what age can we treat a non-emancipated minor for pregnancy, mental health, substance abuse, or birth control?
13
14
16
17
22
What location in Thurston County provides Substance Abuse assessments and WIC services?
Lacey
Thurston County Walk-in
Yelm
Olympia
23
A kinship caregiver declaration is good for only 6 months
False
True
