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Another 1102 Review Flashcards | StudBud
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Another 1102 Review
Another 1102 Review
20 terms
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12 plays
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20 cards
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Questions
20
Answers
1
A caller is yelling at the technician about a delayed ticket. How should the technician respond?
Put them on hold
Let them finish, then help
Escalate to a supervisor
End the call
2
What does the Recycle Bin do?
Stores games
Runs programs
Increases RAM
Holds deleted files
3
Answer This Question:
Internal antenna connections
Airplane mode
Static IP settings
Digitizer calibration
4
Answer This Question:
Check the hosts file
Firewall
Wireless router
IP Settings
5
Which of the following is a file extension for an executable file?
.jpg
.docx
.txt
.exe
6
What is the purpose of Safe Mode in Windows?
To use high graphics
To enable parental controls
To troubleshoot problems
To update drivers
7
Which OS uses .app files for applications?
ChromeOS
Windows
MacOS
Linux
8
Answer This Question:
nslookup
tracert
gpresult
hostname
9
An employee's device fails to enroll in MDM with a “not compliant” error. Why?
Needs more RAM
AirDrop is off
No profile picture
Device is Jailbroken
10
Which mobile OS is considered open source and is waaaaay
better
than the one made by apple?
Android
macOS
iOS
Windows
11
An antivirus can't remove a detected infection. Which method will BEST remediate the issue?
Use a Linux live DIsc
Update the anti-malware
Disable System Restore
Quarantine the system
12
Why is sandbox testing important during change management?
Get user approval
Assign a change owner
Identify affected systems
To evaluate the change before employment
13
How can a technician change the default homepage across all workstations?
Browser Extension
System configuration
Task Scheduler
Group Policy
14
Answer This Question:
Install from a network share
Clone hard drives
Boot from USB
Use Windows Subsystem for Linux
15
Answer This Question:
Check the system event logs
Run a RAM diagnostic
Install Windows updates
Verify hardware drivers
16
What is the purpose of a strong password?
To protect user data
To confuse the user
To increase computer speed
To install applications
17
Which tool is used to remove malware from a Windows computer?
Anti-virus software
Calculator
Paint
Task Manager
18
Which menu in Windows allows you to uninstall programs?
File Explorer
Control Panel
Disk Management
Task Scheduler
19
What is the name for Port 20/21?
DHCP
Telnet
SSH
FTP
20
An organization wants to give iPads to the staff. Which of the accounts would give the least privilege to the users?
Root
Superuser
Guest
Administrator
