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Workplace Readiness Skills for the Commonwealth Flashcards | StudBud
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Workplace Readiness Skills for the Commonwealth
Workplace Readiness Skills for the Commonwealth
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Twenty-one workplace readiness skills needed for the workplace.
Flashcards
21 cards
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Questions
21
Answers
1
Abides by workplace policies and laws and demonstrates honesty and reliability.
job acquisition and advancement
integrity
diversity awareness
internet use and security
2
Continually acquires new industry-related information and improves professional skills.
diversity awareness
customer service
lifelong learning
integrity
3
Uses the Internet appropriately for work.
job acquisition
internet use and security
telecommunications
information technology
4
Contributes new ideas and works with initiative.
reading and writing
lifelong learning
teamwork
creativity and resourcefulness
5
Uses mathematical reasoning to accomplish tasks.
speaking and listening
reading and writing
problem solving
mathematics
6
Selects and uses appropriate devices, services, and applications.
reading and writing
internet use and security
telecommunications
information technology
7
Analyzes and resolves problems that arise in completing assigned tasks.
speaking and listening
reading and writing
critical thinking and problem solving
conflict resolution
8
Follows directions and communicates effectively with customers and fellow employees.
speaking and listening
problem solving
conflict resolution
reading and writing
9
Prepares to apply for a job and to seek promotion.
job acquisition and advancement
lifelong learning
customer service
diversity awareness
10
Follows safety guidelines and manages personal health.
reading and writing
health and safety
speaking and listening
critical thinking
11
Organizes and implements a productive plan of work.
health and safety
problem solving
information technology
time, task, and resource management
12
Contributes to the success of the team, assists others, and request help when needed,
teamwork
critical thinking
customer service
problem solving
13
Comes to work every day on time, is willing to take directions, and is motivated.
positive work ethic
teamwork
diversity awareness
integrity
14
Uses computers, file management techniques, and software/programs effectively.
job-specific technologies
information technology
telecommunications
internet use and security
15
Dresses appropriately and uses language and manners suitable for the workplace.
conflict resolution
integrity
reading and writing
self-representation
16
Works well with all customers and coworkers.
information technology
diversity awareness
customer service
information technology
17
Identifies "big picture" issues and his or her role in fulfilling the mission of the workplace.
teamwork
diversity awareness
organizations, systems, and climates
internet use and security
18
Selects and safely uses technological resources to accomplish work responsibilities.
telecommunications
information technology
internet use and security
job-specific technologies
19
Identifies and addresses the needs of all customers, providing helpful and courteous service.
customer service
teamwork
diversity awareness
telecommunications
20
Negotiates diplomatic solutions to interpersonal and workplace issues.
information technology
integrity
conflict resolution
teamwork
21
Reads and interprets workplace documents and writes clearly.
speaking and listening
reading and writing
telecommunications
information technology
