Milady Chapters 1-4

What is one of the first steps you should take when a client is dissatisfied with a service?

What symptom if faulty organization results from scheduling too many tasks at 1 time & then putting them off?

Civilization known for using hairstyles as symbols of tribal traditions to convey messages of age, status, power& rank?

What are the royal colors of the Chou Dynasty?

Maintaining an appropriate client relationship means that you don’t attempt to fulfill the role of _ with any client.

What types of injuries are most commonly reported by stylists in salons that do not practice ergonomics?

no-fragrance policy protects clients who have chemical sensitivities or allergies&stipulates that team member can’t wear

When communicating with your salon manager, you should be open & honest, have correct information, & never _.

Which action best illustrates the use of ergonomics principles in a salon?

Your older clients may not like gum chewing, slang or using the word yeah. Awareness of these _ will help you.

Holding the wrists in a(n) _ position while using implements can help prevent injuries.

Cosmetologist may choose to specialize & work in a specific type of facility. Which facility would be least appropriate

What was the period in history during which Western civilization made the transition from medieval to modern history?

What are some items that should be included in your hygiene pack?

Who invented the first curling iron in 1872?

The maintenance of healthy skin & the careful application of _ enhanced your best facial features & promotes your image.

Your license will unlock countless doors for employment. However, your career must be_

Stressful, repetitive motions have a cumulative effect on joints and _

_ involves the process of caring for part of the body and maintaining an overall polished look

A client who prefers simple & sophisticated clothing, etc. & no bright patterns may be described as having a _ style.

Ancient people around the world used animal hide_

Which queen erected a personal cosmetics factory next to the Dead Sea?

An important practical step that promotes effective communication is to_

Which relationship had a vested interest in the success of the stylist?

If studying or other activities become overwhelming, focus on _

During which austere & restrictive period in British history did Queen Victoria reign?

Sitting or standing improperly can put a great deal of stress on your _

A combination of understanding, empathy, compassion, responsiveness, & acceptance can best be described as _

What is the first step in the 10-step consultation method?

_ is the unhealthy compulsion to do things perfectly due to the fear of taking risks & making mistakes.

Why did women pinch their cheeks & bite their lips during the Victorian Age?

Professionals who practice active listening and have both non-verbal & verbal skills, are effective at_

Which action would be more helpful on countering the negative effects of repetitive motions?

Regardless of your salon’s dress code, your clothing should always be clean, fresh, functional, and _

What is the modern- day term for this waving lotion?

What term refers to the daily maintenance of cleanliness through the practice of good healthful habits?

In which step of the consultation would you counsel clients on salon maintenance, lifestyle limitations, & home maint.?

What is a success strategy that can turn your image of a dream job into a successful salon?

Despite what emotion a person feels, _ & _ skills will help people move to the next level in their career.

A _is the person who is responsible for hiring & training staff,& will also be instrumental in helping you achieve goals

Honesty is always the best policy, but practicing _ will ensure that you think before you speak.

What wrapping technique was introduced when women cut their hair into the short-bobbed style after WWI

Beauty professionals are often held to higher image standards by clients because they view beauty professionals as _

A brow-less forehead was thought to give a woman a look or greater _

How can a licensed cosmetologist keep abreast of new trends, techniques, products, and information?

Which life skill is most important for a cosmetologist?

What year was the preheat- perm method introduced?

Providing skilled & competent services; being honest, courteous, & sincere, etc are 5 actions of _ behavior.

Who were the first people to cultivate beauty w/ extravagant fashions & were the first to use cosmetics as their habits?

What are the 3 habits mentioned that can keep you from maintaining peak performance?

If there is a dispute among teams members it is important to remain _

Archaeological studies reveal that hair cutting & styling were practiced in some form as early as the _

_ is the process of fulfilling one’s full potential over the period of a lifetime.

_ means to order tasks on a to-do- list from most important to least important

When handling a scheduling mix-up with a client, it is recommended that you _.

The salon industry depends heavily on if relationships with product distributors, which are referred to as _

What are three active problem- solving words that should be utilized when building a positive vocabulary?

Studying the history of cosmetology can _

_ is based on inner strength & begins with trusting your ability to achieve set goals.

Which element is considered the hallmark of professionalism?

In cosmetology,_ is the cornerstone of success.

Sitting or standing with your back straight, head & shoulders held high, neck balanced, & the chest opened up & out

_ is the conscious act of planning your life with daily, monthly, & yearly goals, instead of just letting things happen

Bending forward &/or twisting your body to get closer to your client,etc. are examples of _ that will cause injuries

One essential part of any business plan is a _ which establishes the purpose & values of an institution

What mineral, considered the chief source of mercury, was ground into a fine powder&used to make vermilion,a red pigment

Cosmetology is defined as the _ of beautifying & improving the skin, nails, & hair.

During which step of the consultation should you ask the client what at home products they use?

What verbal communication with a client assists in determine the client’s needs & how do achieve the desired results?

Which action is the best example of a long term goal?

When should a client consultation be performed?

Which term refers to the identification of long-term & short- term goals?

science of designing& planning of the workplace, as well as its equipment & tools, for maximum comfort, etc. is known as

What term refers to having a talent such as painting, acting, etc. as well as possessing unlimited inner ideas?

Which Polish immigrant Americanized his name in 1908 & moved to LA, where he began making & selling makeup?

Which New York chemist introduced the first permanent hair color in 1932 & founded a company called Clairol in 1935?

What is a collection of photos and images of a stylist’s work that they can use during the consultation?

When making recommendations to a client regarding hair style or color, which of the following criteria should be used?

Listening to the client & then repeating, in your own words, what you think the client is telling you is known as _

Effective human relations & _ skills build lasting client relationships, accelerate professional growth, etc.

_ also know as tact, is the ability to deliver truthful, even sometimes critical or difficult, messages in a kind way.

InAncient Rome,women use hair color to indicate their class in society. What color did poor women use to dye their hair?

What term best describes your posture, as well as the way you walk & move?

Salons often implement _ to create a salon culture, protect employees’ clothing while working with chemicals, etc.

Professional behavior, a positive attitude, team camaraderie, good, etc. are factors that assist in creating a _

Who coined the name “day spa” in the late 1980s?

Who were the biggest trendsetters in beauty applications in the early twentieth century?

The most opportune time to discuss increasing bookings, raising pay, or further advancement is when _

Every new client should complete a client _, also called a client questionnaire, consultation card, or health history.

The process of steam distillation was refined by Avicenna, a _, around AD 1000.

Being well groomed advertises the beauty professional’s _ the beauty industry

_ is the key to avoiding problems with posture and movements.

What product was first marketed by Charles Revson in 1932 in early motion pictures?

Which activity is most important to a successful career, hold the key to individual development &personal motivation etc

_ unblocks the creative mind & allows for the exploration of new ideas and solutions

Which group ushered in a new ear of highlighting in the 1970s by introducing the art of hair weaving using aluminum foil

Ancient Egyptians were the 1st civilization to infuse essential oils from_for use as perfumes&for purification purposes.

The term cosmetology comes from the _ word kosmeticos, meaning skilled in the use of cosmetics.

_, the child of former slaves, was a pioneer in the modern African American hair care & cosmetics industry.

The act of successfully sharing information between two people or group of people is know as _