Kinn's The Administrative Medical Assistant Chp 10 Review

An individual or company that supplies medical care and services to a patient or the public

A telephone with a loudspeaker and a microphone; it can be used without having to pick up and hold the handset

An acute situation that requires immediate attention but is not life-threating is

A two-way communication system with a microphone and loudspeaker at each station; often a feature of business telephones

Triage is the process of assigning degrees of urgency to patients' conditions

An applied science concered with designing and arranging things needed to do your job in an efficient and safe way is

EMS is the abbreviation for

Which medical jargon abbreviation means the patient is to take "nothing by mouth"?

The medical assistant may help an angry caller calm down by

The use of articulate, clear sounds when speaking

If its 12:00 p.m. in the East Coast, what time is it in the West Coast?

An electronic system that allows messages from telephone callers to be recored and stored

A telephone function in which a selected stored number can be dialed by pressing only one key

A multiple line telephone system is a business telephone system that allows for more than one telephone line

Active listening involves

The ability to communicate effectively in two languages is called bilingual

Which of the following examples is crucial when speaking on the telephone?

Speaking to the physician and using medical terms in front of the patient is called using

Where will a message from a patient be saved when entered into an electronic health record (EHR) system?

a physician or other healthcare provider who enters into a contract with a specific insurance company or program

A succession of syllables, words, or sentences spoken in an unvaried key or pitch

A feature that states who the caller is and displays the telephone number of incoming calls made to a particular line

Which is not required when a telephone message is taken?

The vocabulary of a particular profession as opposed to common everyday terms is

When placing callers on hold, how often should you check back to make sure the caller still wants to remain on hold?

The radiology report is delivered by electronic health record and is marked "stat." What step is required next?

The depth of a tone or sound; a distinctive quality of sound is

A set dollar amount that the patient must pay for each visit

A telephone feature that allows calls made to one number to be sent to another specified number is

The medical abbreviation for the Latin term statum meaning, immediately; at this moment

Which type of calls should be limited in the professional setting?

A system for examining and separating into groups; in healthcare it is used to prioritize appointments based on severity

Smartphones and cell phones are starting to present an issue in the office setting due to problems with ensuring

Tactful is the quality of having a sense of what to do or say to maintain good relations with others or prevent offense

An emergency is an unexpected life-threating situation that requires immediate action

A system that distributes incoming calls to a specific group or person based on customer needs is

Which term would be considered jargon?

What is the minimum recommended number of lines for a healthcare facility to have?

A commercial service that answers telephone calls for its clients