which of the following are the 3 key principles of total quality management

continuous improvement, customer focus, employee empowerment

what is the first step by HR Managers to negotiate workplace agreements

be aware of all relevant awards and legal requirements

number of sales measures

number of output sold by a business

Lawrence and Nohria's 4 drives are:

acquire, bond, comprehend, defend

Key performance indicators and other data sources should be examined

prior to and following change implementation

which list of strategies can be used to address the KPI of level of staff turnover

motivation, training, management styles

growth in the rate of productivity indicates

the business is using resources more efficiently

What statement best suits laissez-faire management style

employees assume total responsibility for making decisions

on the job training is

learning skills for your job, whilst working

The drive to comprehend includes

the desire to satisfy one's curiosity and learn new skills

net profit figures is best described as

what remains when expenses are deducted from revenue

management skills requires to manage change are

communication, delegation, planning

the operations manage area is responsible for

production of the business output

The 5 principles of goal setting are, according to Lock and Latham...

clarity, feedback, commitment, task complexity, challenge

a similarity between quality control and quality assurance is

both involve checking of product against standards

3 types of performance related pay are:

pay increases, bonuses and commissions

rate of staff absenteeism measures

number staff that neglect to turn up for work when scheduled

which strategy best addresses objectives relating to the KPI of level of wastage

review ways to recycle materials in the production process

the 3 levels of planning include

strategic, tactical, operational

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VCE Business Management Exam revision 2017 EHS AMES

100 termsStudBud Administration2,464 plays

Unit 3 and 4

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Questions 100

Answers

1
which of the following are the 3 key principles of total quality management
improve employees, continuous customer, empowerment focus
continuous improvement, customer focus, employee empowerment
quality control, quality assurance, quality circles
employee focus, customer empowerment, continuous improvement
2
managers can gain trust and support through persuasion, what management style suits this
autocratic
persuasive
participative
laissez-faire
3
which of the following is a characteristic of a manufacturing business
produces tangibles
process/production occurs simultaneously to consumer buy
produces services
is performed
4
a sole trader business has unlimited liability
true
false
5
what is the first step by HR Managers to negotiate workplace agreements
lodge agreement
consult widely
be aware of all relevant awards and legal requirements
exercise care with wording of agreement
6
what management style only TELLS staff what decisions have been made, with no input or reason
autocratic
persuasive
consultative
participative
7
number of sales measures
number of output sold by a business
number of employees
number of days staff are absent
number of input bought
8
A successful differentiation strategy requires:
ongoing investment in research, development and innovation.
an effective marketing campaign.
the business to manufacture a quality product.
all of the above.
9
at CUB, raw materials that are used in the transformation process include
wheat
conveyor belts
computers
bottle beer
10
Workplace relations is a key responsibility of which functional area of the business
marketing
human resource management
operations
finance
11
which of the following is not a learning organisation discipline
systems thinking
communication
personal mastery
mental models
12
360 degree feedback is an approach that is used within
employee observation
employee self evaluation
management by objectives
all of the above
13
Lawrence and Nohria's 4 drives are:
acquire, bond, comprehend, defend
fitting in, career, advancement, comprehending, money
achievement, training, motivation, defending
money, learning, frienships, threats
14
Key performance indicators and other data sources should be examined
following change implementation.
by management staff on an annual basis.
prior to and following change implementation
prior to change being implemented
15
which is not verbal communication
postcard
phone call
slouching
email
16
which list of strategies can be used to address the KPI of level of staff turnover
training, waste management, motivation
motivation, training, management styles
motivation, lean production, economics of scale
training, quality management, technology developments
17
growth in the rate of productivity indicates
the business is using resources less efficiently
the business is using resources more efficiently
the business has lost market share
the business is using more input to produce fewer output
18
which of the following is not part of the workplace relations external environment
fair work commission
employees
employer associations
trade unions
19
which of the following is a stakeholder from the external environment
shareholders
management
trade unions
directors
20
What statement best suits laissez-faire management style
employees assume total responsibility for making decisions
manager consults with employees before making decisions
manager unites with staff to make decisions together
manager attempts to sell decisions to staff
21
Which of the following is a non-financial motivational strategy?
support and sanction
commissions
share plans
gain sharing
22
which of the following is not an example of a tangible good
bread
phone service
clothing
car
23
'the big issue magazine' is an example of
private limited company
public listed company
social enterprise
government business enterprise
24
on the job training is
off the job training
monitor the performance of employees
learning skills for your job, whilst working
sending employees to a specialised training institution
25
which of the following is not a commonly used technique for carrying out appraisals
critical incident method
off the job training
essay method
comparison method
26
managers unite with staff to make decisions together, what style is this?
persuasive
autocratic
consultative
participative
27
when you have an experienced, highly qualified team, you should use a persuasive approach
false
true
28
The drive to comprehend includes
the desire to satisfy one's curiosity and learn new skills
the need to form relationships with others
to remove threats to one's safety
desire to own material goods, obtain status and power
29
net profit figures is best described as
the total products a business has sold
a business total revenue
what remains when expenses are deducted from revenue
a business total sales
30
management skills requires to manage change are
leadership, academia, negativity
interpersonal, training and money
communication, delegation, planning
proactivity, leading, organisational inertia
31
the operations manage area is responsible for
the marketing mix
installing and maintaining technology
production of the business output
managing the financial aspects of the business
32
__ is the ability of a business to develop strategies for a competitive edge
leadership
competitors
delegating
competitive advantage
33
The 5 principles of goal setting are, according to Lock and Latham...
clarity, feedback, commitment, task complexity, challenge
easy, specific, improvement, measurable, quick
clarity, creative, safe, teamwork, feedback
smart, measurable, always, relevant, time
34
a similarity between quality control and quality assurance is
both involve only internal stakeholders focusing on quality
both involve checking of product against standards
both speed up the production process
both involve an external institute to check the product
35
Kurt Lewin developed the 3 step model and which other theory
force-field analysis theory
hierarchy of needs theory
four drives theory
goal setting theory
36
Utilising lean management principles in the workplace speed up operations and reduce waste
false
true
37
which of these is not an element of corporate culture
human resource management
rituals and celebrations
symbols
values and practices
38
Business facing financial stress with possibility of job cuts. which style suits best?
persuasive
autocratic
participative
laissez-faire
39
employees should be supported and communicated with at which stage of the 3 step change model
unfreeze
re-freeze
change
all 3 steps
40
which is a disadvantage of off the job training
professional help
costs less
employees are familiar with environment
more expensive with fees
41
___ is responsible for coordinating all activities from acquiring to terminating employees
human resource manager
operations manager
employees manager
sale and marketing manager
42
a business that is owned by a minimum of two and maximum of 50 is
partnership
public listed company
sole trader
social enterprise
43
3 types of performance related pay are:
bonuses, share plans and gain sharing
pay increases, bonuses and career advancement
pay increases, commissions and a day off
pay increases, bonuses and commissions
44
In order for an EBA to be approved by the Fair Work Commission, it must:
Include no unlawful terms.
Pass the Better Off Overall Test (B.O.O.T).
All of the above
Include a dispute resolution procedure
45
rate of staff absenteeism measures
number of staff leaving the business
number of sick people in the workplace taking days off
number staff that neglect to turn up for work when scheduled
number of staff retiring
46
Maslow, Lock & Latham and Lawrence & Nohria developed theories with the direct function to...
implement change
improve operations
improve motivation
increase profit
47
real corporate culture can be seen in
behaviour
slogans
policies
objectives
48
what is one responsibility of employers regarding workplace relations
represent employees to create an award agreement together
lean management principles
setting the minimum wage
good faith bargaining
49
which strategy best addresses objectives relating to the KPI of level of wastage
training program for staff in retail sales
family day celebrations
review ways to recycle materials in the production process
expanding into overseas markets
50
the 3 levels of planning include
send, receive, feedback
high, medium, low
internal, external, macro
strategic, tactical, operational
51
Which KPI is relevant to a manager being concerned about employee wellbeing
Rates of staff absenteeism
Number of customer complaints
Number of workplace accidents
Net profit
52
which strategy is particularly great for marketing on product label
quality control
lean management
quality assurance
total quality management
53
involves series of checks throughout production to ensure output meets predetermined standards
total quality management
quality control
quality assurance
lean management
54
which KPI is relevant to: a manager wants to compare performance of her company & rival company
Level of staff turnover
Percentage of market share
Rates of staff absenteeism
Level of wastage
55
Good workplace relations requires management to
remove employees who complain about their working conditions
workplace agreement is lowest cost option for the business
provide fair wages & working conditions & recognise employee
allow employees to have whatever they request
56
software that controls manufacturing processes is
computer integrated manufacturing
computer aided design
computer aided manufacturing
robotics
57
change affects stakeholders that are internal to the business only
false
true
58
which of these is not a type of waste identified by lean management
conveyer belts
overproduction
excess inventory
excess motion
59
Lock & Latham's motivation theory is based on
goal setting
four drives
career advancement
training and development
60
high risk strategies are likely to not result in
individuals feeling supported in their opinion
greater long term resistance to change
individuals submitting, but becoming resentful
individuals feeling tricked
61
According to Porter, the most successful businesses implement:
the differentiation approach.
the cost leadership strategy.
both strategies, to help maximise their chances of success.
the strategy that suits their business circumstances.
62
what is materials handling
monitoring stock
planning materials
physical handling of goods
minimising costs
63
how many types of waste are identified by lean management
6
7
1
5
64
management by objectives involves
deciding on strategies to achieve business objectives
giving feedback to employees after appraisal
establishing the mission and vision statement
setting objectives for employees-align with overall goals
65
positive of dismissal, for the business is
opportunity for more skilled and productive worker to join
cost & time of recruitment and selection to replace position
loss of productivity whilst waiting for replacement
disrupted work teams
66
manipulation can be best described as
forcefully attacking someone you don't like
providing support to employees
devious influence over someone to get them to do what u want
bullying individuals
67
Organisational inertia is
unenthusiastic response from employees to a proposed change
unenthusiastic response from management to a proposed change
enthusiastic response from management to a proposed change
enthusiastic response from employees to a proposed change
68
what is the main purpose of managing waste
reduce staff absenteeism
assist operations and improve efficiency
indicate staff satisfaction
assist quality
69
which is a limitation of using staff motivation as a strategy to respond to KPIs
increased costs associated with incentives
increased productivity
increased staff retention
increased staff turnover
70
which of the following is an example of poor termination practice
providing employee with reasons for termination
providing employee with notice of termination
providing employee with exit interview
providing employee with email of termination with no reason
71
leadership is the process of
negatively influencing individuals to achieve objectives
damagingly influencing individuals to achieve objectives
depressingly influencing individuals to achieve objectives
positively influencing individuals to achieve objectives
72
Exporting is a strategy that:
is only profitable when the value of the aus dollar is high
more accessible to all business due to emergence of internet
involves buying goods and services from foreign businesses.
is only available to medium and large businesses.
73
the process that a business go through to become a register company and separate legal entity
globalisation
incorporation
transformation
arbitration
74
change always results in positive outcomes for stakeholders
false
true
75
increase in number of customer complaints can indicate
increase in productivity
improvements in quality
improvements in staff morale
increase in customer dissatisfaction
76
the 5 steps of the planning process in order are:
define, prepare, operate, implement and develop
define, analyse, develop, implement, monitor
eat, sleep, rave, repeat
create, analyse, evaluate, monitor and define
77
Maslow's hierarchy includes how many categories of needs?
3
6
5
4
78
examples of voluntary termination may include
retrenchment, dismissal, redundancy
retirement, retrenchment, dismissal
retirement, resignation, redundancy
resignation, dismissal, retirement
79
which of the following is an appropriate strategy to respond to an increase customer complaints
re-deployment of resources
quality management
lean management
ignore them
80
which of the following includes 2 materials management strategies
just in time and CAM
lean management and quality control
just in time and forecasting
inventory control and automated production lines
81
output of a service business is tangible
false
true
82
The correct categories of Maslow's hierarchy of needs are..
money, friendships, job security, goal setting, commission
physiological, safety, social, esteem, actualisation
physiological, security, love, esteem, collaboration
food, shelter, cognitive development, OH&S, teamwork
83
If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate
customers are dissatisfied with the product
staff have increased efficiency of resources
not all resources are being used efficiently, issue of waste
staff are unhappy and leaving the organisation
84
management skills are used to
increase profits
increase productivity
all of the above
increase market share
85
Career advancement is a motivational strategy that can apply to which 2 theories?
Maslow and Locke & Latham
Lawrence & Nohria and Lewin
Maslow and Lawrence & Nohria
Lawrence & Nohria and Locke & Latham
86
which of the following is not a characteristic of a service business
is more likely to have differences in how output is received
produces an intangible output
is performed
inputs are usually more physical
87
one advantage of investment in training is:
benefits the business by improving the skills of employees
employee might leave the business after training investment
takes employees away from their usual activities at time
time consuming
88
personal mastery does not involve
scrutinising what the business does
looking objectively at one-self
developing the ability to focus energy
developing competence and skills
89
the resources used in the process of production are
underput
input
output
overput
90
which of the following is not an advantage of robotics in operations
repetition of tasks to same degree
increased speed of production
maintenance costs
perform specialised tasks
91
percentage of market share is calculated by
dividing a business sales by total industry sales
dividing total profits by total expenses
multiplying expenses by revenue
subtracting a business total sales from industry sales
92
termination is
quitting the job
the ending of employment of an employee
dismissing an employee as not enough work to pay them
employee decides to no longer be part of the labour force
93
which is not a management skill
planning
communicating
delegating
forecasting
94
quality control involves use of a system so a business achieves set standards in production
false
true
95
an automated production line and conveyer belt is best when producing a variety of custom items
false
true
96
four most common low risk strategies to overcome employee resistance are
empowerment, incentives, intimidation, support
communication, threat, empowerment, support
empowerment, support, communication, incentives
communication, empowerment, bribes, incentives
97
An advantage of compute aided design is
up front costs
requires ongoing training
encourages creativity
98
level of staff turnover:
measures staff leaving the business who need to be replaced
indicates how safe a workplace is
indicates staff satisfaction
measures staff leaving the business for lunch
99
the unfreeze sage of Lewin's 3 step model may include
accepting the need for change
providing training
empowering action
evaluating the effectiveness of the implemented change
100
a type of business structure that has 'pty ltd' in it's name
trust
sole trader
public listed company
private limited company

VCE Business Management Exam revision 2017 EHS AMES Flashcards | StudBud