1st 9 Weeks Review_Business Fundamentals

A(n) ______ can provide feedback about a presentation.

Pace is one of the three P's of phone etiquette.

Rotating team roles is a good way to keep all members involved.

Teams usually take less time to reach a decision than individuals do.

It is ok to discuss confidential information when talking on your cell phone in a public area.

The changes in pitch used to emphasize words and to get your meaning across to a listener.

All of the following are examples of customer-friendly products except:

Dependable or trustworthy 

Why are telephone greetings so important?

Ambient lighting is provided by the overhead lights.

When delivering a speech, it is best to keep one's eyes on the speech instead of the audience.

Which of the following is an example of a customer service mind-set?

Exceptional customer service is entirely the responsibility of the salespeople.

The study of adjusting your work environment to fit your body is called:

Job satisfaction is an example of an intangible reward.

The ADA regulates transportation vehicles and facilities.

Employees with positive attitudes tend to be more productive.

Facsimile machines are a fast way to transmit and receive data.

Managers expect employees to

A modem converts digital and analog data.

Gift wrapping, alterations, and delivery service are ways retailers can provide:

A problem exists when there is a difference between reality and expectation.

OSHA stands for Occupational Safety and Health Act of 1970.

At which stage in team development do team members begin to work together and leaders emerge?

Values of principles as shown by behavior

Internet stores can be described as providing a _____ level of customer service.

When addressing someone involved in a conflict:

Messages left on voice mail systems should be long and detailed.

People who like to control others are the most effective team leaders.

During an emergency evacuation, students are to report to the baseball field.

When taking a caller off hold, what should you say?

The government agency responsible for workplace safety guidelines.

Each employee plays a role in providing exceptional customer service by:

Which of the following strategies can be helpful in resolving conflicts at work?

Specialty stores are most likely to prove a ____ level of customer service.

Phi Beta Lambda is the college division of FBLA.

As a rule,individuals reach better and more creative decisions in the workplace than do teams.

Poor lightening is the cause of carpal tunnel syndrome.

Tone of voice

A store with only a cashier is providing _______ service.

Loyalty means being faithful to coworkers and the employer.

What is the first step in problem solving?

Which of the following is a constraint to solving the problem of arriving late to work:

A stress related injury of the hand and wrist caused by repetitive motion:

The electronic transfer of information over a distance is known as:

When a business has alot of salespeople, the level of service the business is providing is full

You should pick up a ringing phone by the 3rd ring.

Successful problem solvers immediately look for solutions at the first sign of a problem.

Test driving an automobile is an example of a retailer:

The two main purposes of a presentation are two persuade or motivate listeners.