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E - TRIVIA 2023 Flashcards | StudBud
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E - TRIVIA 2023
E - TRIVIA 2023
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1
Customised products and services for customers and interaction to individual customers are part of
Customer relationship management
Company relationship management
Supplier management
Retailer’s management
2
What works best under the situation of high differentiation that gives the advantage in the quality conscious market
Strategic account pricing
Segment pricing
Value-in-use Pricing
Skim Pricing
3
Record which is based on business customers past purchases, sales price and volumes is classified as
Databases marketing
Company marketing
Customer database
Business database
4
The change of customer behaviour as result of promotion is measured by
Volume allowance
Narrowcasting
Media planning
Customer audit
5
What are some examples of digital marketing?
Search Engine Marketing
Social Media Marketing
All the above
Search Engine Optimization
6
_____________________ is irregular in nature.
Trade promotion
Discount coupon
Promotion mix
Sales promotion
7
The main drawback of CRM is
Stalking, not wooing, customers
All the above
Rolling out CRM before changing the organisation to match
Implementing CRM before creating a customer strategy
8
What Are the CRM Technology Components?
Front-Office Solutions
All of these
CRM in the Back Office
Enterprise Application Integrations (EAIs) for CRM
9
Providing an offer to refund a part of the purchase price of any product to the consumer is known as
Coupon
Rebate/cash refund offer
Premium
Price pack
10
The Four Actions Framework in the Blue Ocean Strategy involves which of the following actions?
Reduce, Eliminate, Raise, Create
Lower, Remove, Enhance, Invent
Cut, Boost, Minimize, Innovate
Decrease, Improve, Eliminate, Generate
11
Market Research is needed
For levy of VAT
For extra service charges
For effective selling
For good customer service
12
What is the term for the practice of optimizing individual web pages to rank higher and earn more relevant traffic?
Link Building
Domain Authority
On-Page SEO
Page Ranking
13
What is the recommended way to make a website mobile-friendly for SEO purposes?
Removing all images and videos
Using large images
Implementing responsive design
Creating a separate mobile-only website
14
Which of the following is NOT an imitation barrier to blue ocean strategy?
Economic and legal barrier
Cognitive and organizational barrier
All the above
Brand barrier
15
A manufacturer provide sales promotion to a wholesaler is
Trade promotion
Cooperative advertising
Sales promotion
Dealer promotion
16
Which of the following is not an element of demographic segmentation
Population density
Income
Family size
Religion
17
What is the last stage of the consumer decision process?
Alternative evaluation
Problem recognition
Post purchase behaviour
Purchase
18
All the following are reasoning more people don't shop online except
lack of convenience
lack of trust in online merchants
fear of misuse of personal information
Inability to touch and feel the product
19
Which of the following factors does NOT typically influence search engine rankings?
Fontsize
Backlinks
Mobile-Friendliness
Page Load Speed
20
_____ lets you to have a clear picture of the number of customers or usage of your brand in comparison with competition.
Customer share
Brand share
Product share
Market share
21
The Blue Ocean Strategy was first introduced in which book?
"Good to Great" by Jim Collins
"Competitive Advantage" by Michael Porter
"Blue Ocean Strategy" by W. Chan Kim and Renée Mauborgne
"Innovator's Dilemma" by Clayton Christensen
22
The key term in the American Marketing Association’s definition of marketing is
Product
Sales
Value
Activity
23
Customers with different needs or responses to marketing activity are categorised in which of the following ways?
Market segmentation
Market targeting and segmentation
Market targeting
Market positioning
24
Promotion decision involves _______
Information, Involvement, Attainment
Interest, Trust, Persuasion
Information, Persuasion, Influence
Interest, Influence, Acquire
25
When customer is a getting some gift items with the product they purchase is known as
Price pack
Product combination
Quantity gift
Lucky draw
26
Product Mix Means
Satisfying the customers
Collecting ideas to sell better
Distributing a mix of products
Various products designed by the Company
27
The strategy where the producer or marketer does not differentiate between different type of customers
Differentiated Marketing
Concentrated Marketing
Customised or Personalised Marketing
Undifferentiated Marketing
28
New product development starts with which one of the following steps of new product development?
Idea generation
Concept testing
Test marketing
Idea screening
29
Which one of the following sets represents 4C’s of the marketing mix?
Customer, cost, convenience, comfort
Cost, coverage, communication, consultancy
Customer solution, cost, convenience, communication
Convenience, communication, coverage, cost
30
The 4Ps make up a typical marketing mix – Product, Price, Promotion and _____.
People
Place
Purpose
Process
31
Today, marketing must be understood in a new sense that can be characterized as _________
Satisfying customer needs
Get there first with the most.
Telling and selling
Management of youth demand
32
Marketing is _______, there is a constant tension between the formulated side of marketing and the management side
Science
An art
Both an “art” and a “science”
Selling
33
Market segmentation means
Dividing the sales team into small groups
All of the above
Dividing the marketing process into small steps
Dividing the territory into small areas
34
The concept of marketing mix was developed by ______
Christian Gronroos
Neil H. Borden
Rosser Reeves
Philip Kotler
35
What is the main idea behind the Blue Ocean Strategy?
Creating new markets and uncontested space
Adopting a cost leadership strategy
Competing in existing markets
Expanding into global markets
36
Products adapted to the perceived unique characteristics of national markets
Global Products
Local Products
Multinational Products
International Products
37
Paid search marketing (e.g., Google AdWords) is usually purchased on which basis?
Email Marketing
Viral Marketing
Pay Per Click (PPC)
None of the above
38
The term marketing mix describes the ______
Blending of strategic elements to satisfy specific target markets.
Combined analysis of all environmental factors inside and outside the firm.
Series of business decisions that aid in selling a product.
Relationship between a firm marketing strengths and its business weakness.
39
Marketing is the set of ___________ & processes for creating, communicating, delivering & that have value for customer.
Enterprises
Companies
Institutions
Organizations
40
According to the book Blue Ocean Strategy what is target costing?
Cost benefits - Expenses.
Strategic Price - Desire Profit Margin.
Cost + Pricing.
Cost - Margin.
41
_________ lets you have your loyal customer's lifetime worth in terms of your brand's purchasing.
Lifetime value of a market
Lifetime value of a brand
Lifetime value of a customer
Lifetime value of a company
42
A small amount of product is offered to the customer for trial is called
Coupon
Rebate
Product combination
Sample
43
Serving a small market not served by competitors is known as ___
Segment marketing
Individual marketing
Local marketing
Niche marketing
44
What is the primary objective of Blue Ocean Strategy?
Beat the competition
Make the value-cost trade off
Create and capture new demand
Compete in an existing market space
45
_______ is defined as the caring, individualised attention that the firm provides to its customers.
Assurance
Responsiveness
Sympathy
Empathy
46
Which of the following companies is often cited as an example of successful Blue Ocean Strategy implementation?
Coca-Cola
Apple
Cirque du Soleil
Microsoft
47
One or more IP addresses are identified by a ____.
Search Engine
Domain Name
Algorithm
Portal
48
________ is either the head of the marketing department and is responsible for the brand strategy and its implementation
Chief Branding Officer
President of company
Chief Executive officer
Director of Company
49
_________ is a mode of direct marketing owes to well-structured communications in the form of catalogues.
Sales promotion
Publicity
Advertising
Telemarketing
50
What consistently separates winners and losers in creating Blue Oceans is their approach to:
Marketing
Sales
Operations
Strategy
51
Which one is the best way to promote a business online?
To collect as much information as possible.
All of the above
to advertise your company's product.
It offers a lot of helpful and free information.
52
Identifying and providing different marketing mix for each of the segments is known as ___
Concentrated Marketing
Customized or Personalized Marketing
Undifferentiated Marketing
Differentiated Marketing
53
Civil engineers designing flats, villas, bridges etc. are an example of _____
Undifferentiated Marketing
Differentiated Marketing
Customised or Personalised Marketing
Concentrated Marketing
54
_______is not a part of marketing mix.
Place
Purpose
Price
Product
55
CRM technology can help in
All the above
Developing new pricing models
Designing direct marketing effort
Processing transactions faster
56
What is the best way to promote a business with social media?
Encourage Engagement
Provide Value & Don’t Over-Promote
Choose the Right Platforms
All of the above
57
Which of the following is not a market penetration strategy?
Driving away competitors by restructuring a market
Inducing existing customers to use the services frequently
Entering new markets with the existing services
Maintaining or increasing the market share of existing services
58
Which of the following is production related procurement?
Offline supplies
Information System
None of the above
Raw materials
59
Company's monetary, time and energy cost, all are included in
Psychological cost
Personal benefits
Image benefits
Total customer cost
60
The value that is put for a product is known as ______.
Price
Commission
Profit
Revenue
61
Which HTML tag is used to define the main heading of a web page and carries the most SEO weight?
<h2>
<title>
<header>
<h1>
62
_____ are the key elements of the promotion mix
All of the Above
Advertising and Sales Promotion
Publicity and Public Relations
Direct Marketing and Personal Selling
63
Marketing is a process which aims at ________
The satisfaction of customer needs
Production
Selling products
Profit-Making
64
Advertising is part of sales promotion by creating awareness and comprehension that form a level of _________.
Customer pull
Customer push
Customer loyal
Customer image
65
Blue ocean strategy is defined as:
Valuing equity over debt
Innovating products to take the lead in established markets
Focusing on beating the competitor
Creating value and differentiation in an untapped market
66
_
_________ provides a good quality of service because of a direct interface with the customers, but it is expensive.
Telemarketing
Direct sales
E-marketing
All the given options
67
In the history of marketing, when did the production period end?
After the end of the Second World war.
In the early 1900s.
In the late 1800s.
In the 1920s.
68
If customer expectation and product performance match ______.
shows the satisfaction of the customer
shows the dissatisfaction of the customer
does not meet customer requirement
All of the above
69
Shiny hair in case of a shampoo is a __ utility
None of these
Evolved
Generic
Primary
70
Newsletters, catalogues and invitations to organisation sponsored events are most closely related to ______.
Promotion
Price
Product
Place
71
A brand based organisation provides which of the following benefits?
Commitment to brand growth
Clarity of role
All the given options
A collective responsibility
72
The term marketing mix refers to________
A customer relationship for long term profit and gain
A combination of strategic elements to satisfy market needs
A mixture of various decisions to sell more products at any cost
An analysis of micro and macro environment of the organisation
73
Which type of backlinks are considered the most valuable for SEO?
Low-authority backlinks
No-follow backlinks
Sitewide backlinks
Do-follow backlinks
74
The concentration of all marketing efforts on one selected segment within the total market.
Customized or Personalized Marketing
Undifferentiated Marketing
Concentrated Marketing
Differentiated Marketing
75
Which Google algorithm update aimed to penalize websites with low-quality or spammy backlinks?
Penguin
Panda
Pigeon
Hummingbird
76
The most important reason behind the utilization of market segmentation is
Market heterogeneity
Positioning
Product life cycle
Test marketing
77
Value innovation in the Blue Ocean Strategy refers to:
Cutting costs to provide products at a lower price
Focusing solely on premium pricing
Simultaneously increasing value and lowering costs
Offering products with higher quality than competitors
78
The term Digital Marketing was first used in the______
1990s
1989s.
1999s.
1980s.
79
Market segmentation is required
for territory allocation
to increase production
for avoiding cold calls
for focused marketing
80
Marketing mix for services includes______.
4Ps
5Ps
8Ps
7Ps
81
_______uses sophisticated mathematical and statistical techniques such as neutral networking and cluster analysis.
None of the above
Data mining
Data survey
CRM
82
_____ is an example of business to business services.
YouTube brand channel.
Yahoo
None of the above
Google
83
_________ of ad means how many times you should expose your target customers to your message.
Frequency
Media
Copy strategy
Copy
84
_____ is the father of Modern Marketing.
Abraham Maslow
Lester Wunderman
Philip Kotler
Peter Drucker
85
Service marketing is the same as ________.
Digital Marketing
Relationship Marketing
Ambush Marketing
Retail Marketing
86
The term marketing refers to _______
A new product needs ideas, Developments, concepts and improvements
Advertising, Sales Promotion, Publicity and Public Relational activities
A philosophy that stresses customer value and satisfaction.
Sales Planning, Strategy and Implementation
87
What's the connection between the Blue Ocean Strategy and risk-taking?
The strategy focuses solely on minimizing risk.
The strategy encourages calculated risk-taking.
The strategy discourages risk-taking.
They are unrelated concepts.
88
The mental energy spent by customers to acquire service is referred to as _____.
Acquisition Cost
Time Cost
Energy cost
Mental Cost
89
How can a company sustain success after applying the Blue Ocean Strategy?
By avoiding any changes to its strategy.
By continuously innovating and evolving.
By increasing prices regularly.
By maintaining the status quo.
90
The ____: Sometimes also known as the creator, the seller, the brand, the retailer, or the vendor.
Programmer
Merchant
None of the above
Developer
91
What is one potential risk of implementing Blue Ocean Strategy?
Inability to attract new customers
Overemphasis on cost-cutting
Failing to differentiate from competitors
Increased competition in existing markets
92
The long-term sales effect of the sales promotion could be
Neutral
Negative
Positive
All the above
93
Behavioral variables of segmentation may include:
Brand For Promotion
Brand inconstancy
Patterns of consumption
Context for business
94
____ is the process of earning a commission by promoting other people's (or company's products)
None of the above
Purchasing
Affiliate marketing
Shopping
95
Segmenting the market according to the customer use of the service is an example of which bases of segmentation
Behavioural
Demographic
Geographic
Psychographic
96
The performance-based affiliate marketing model of paying for leads or sales is usually charged in which way?
Pay Per Click (PPC)
Cost Per Acquisition (CPA)
Affiliate Marketing
All the above
97
_____ shows how consistent customers are in buying your brand, how long they have been buying and how long they may buy?
Product loyalty
Brand loyalty
Company loyalty
Customer loyalty
98
Search engine results pages display ____ as clickable headlines above website URLs.
Meta Description
Meta Keywords
Title Tags
Search Engines
99
A producer announced that on purchase of a particular product another product will be provided at less rate is
Cheap bargain
Discount
Quantity gift
Promotion mix
100
___ is a demographic description of the people or house- holds that are prospects for a product or service.
Consumer data
Sampling Process
Consumer Impression
Consumer profile