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OCER Travel B063 - Online support and social media Flashcards | StudBud
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OCER Travel B063 - Online support and social media
You can use email support 24/7?
Phone support is cheap for the customer?
OCER Travel B063 - Online support and social media
10 terms
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StudBud Administration
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156 plays
#ocr #b063 #ocertravel
Flashcards
10 cards
F
Practice quiz
P
Host live
L
Questions
10
Answers
1
Phone support is cheap for the customer?
Sometimes
Yes
No
2
You can use email support 24/7?
False
True
3
How could social media be used to by OCER travel?
Customer complaints
Promote holidays
Advise customers of excursions.
Offer discount codes
4
Social media tagging and post review can be used to moderate posts before they go live?
False
True
5
OCER travels posts should be set to friends only?
False
True
6
Social media should be used by OCER travel to notify customers about changes to their holiday?
False
True
7
Live chat can be good if you want a quick response to a small query?
False
True
8
OCER travel's employees should use the official socialmedia to stay in touch with their friends
False
True
9
Customers should keep their posts to friends only?
Yes
Sometimes, depends on the post
No
10
FAQs are good if you have a unique question?
True
False
