CPIM 8 Mod 3 Sect A

Question 1

Safety stock should be carried in whatever level needed to ensure 100% customer satisfaction and never lose a sale

Accepted Answer

False

Question 2

The “reliability” metric for order delivery refers to (select all that apply):

Accepted Answer

Correct condition, Correct place, Delivered in full, Delivered on time, Perfect order fulfillment

Question 3

When demand exceeds supply, which would be the first choices in prioritizing demand? (Select all that apply)

Accepted Answer

Promote item substitutions, Convince customers to delay purchases, perhaps with an extra discount

Question 4

A major goal of Quality Function Deployment (QFD) is to

Accepted Answer

Capture the voice of the customer (VOC)

Question 5

Customer segmentation is an important factor for determing what we’re going to sell and to whom

Accepted Answer

True

Question 6

Capable-to-promise (CTP) includes ATP inventory plus…

Accepted Answer

additional production added within capacity constraints

Question 7

Available-to-promise (ATP): fulfill customer order by due date using…

Accepted Answer

available on-hand inventory and items already planned for production

Questions 7