Your manager repeatedly uses inappropriate language that makes you uncomfortable. You should

Remain calm and report the problem to the manager's boss.

You notice a fellow employee is having great difficulty carrying a section of pipe.

You assist your peer in carrying the long sections of pipe.

Why should an employee wear safety glasses on a shop floor at a manufacturing plant?

Safety glasses should always be worn on the shop floor.

Li is asked to pick the best contractor for a job. What process does he use to narrow choices?

Evaluate all factors needed and select based on these.

Why is having diversity in a company staff a good idea?

There is a broader range of talents, skills, and creativity.

The new work computer you've been issued is not functioning properly. What do you do first?

Check the operating manual to try to troubleshoot.

An employee BEST shows their commitment to lifelong learning by

attending conferences to gain new industry related knowledge

Why do employers prefer professional references over personal ones?

Personal references tend to be biased.

An older man with tattered clothes enters your computer sales store. How should you greet him?

Greet the customer and ask if he would like assistance.

You find out the meal a restaurant customer ordered has sold out. What should you do?

Offer a comparable dish, a discount, and an apology.

Co-workers Shauna and Ashley have argued. Ashley is now opening insulting to Shauna.

Shauna should report Ashley to the human resources manager.

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21 New Workplace Readiness Skills Sample Questions

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Questions 20

Answers

1
A civically responsible employee knows how the government works and that the legislative branch
makes the laws.
assesses the laws.
evaluates the laws.
enforces the laws.
2
Your manager repeatedly uses inappropriate language that makes you uncomfortable. You should
Directly confront the manager about the situation.
Join in with the use of inappropriate language to fit in.
Remain calm and report the problem to the manager's boss.
Ask the manager to stop speaking in an inappropriate way.
3
You notice a fellow employee is having great difficulty carrying a section of pipe.
Stay on your job assignment all day.
Stop doing your assigned task.
Tell someone else to help this employee.
You assist your peer in carrying the long sections of pipe.
4
Why should an employee wear safety glasses on a shop floor at a manufacturing plant?
Most employees wear safety glasses as a safety precaution.
It is the ethical thing to do and therefore morally correct.
Safety glasses should always be worn on the shop floor.
All global companies suggest employees wear safety glasses.
5
Which of the following is NOT a type of web browser?
Google Docs
Internet Explorer
Mozilla Firefox
Google Chrome
6
Li is asked to pick the best contractor for a job. What process does he use to narrow choices?
Evaluate all factors needed and select based on these.
Select the contractor closest in distance to job site.
Select the contractor who is most affordable.
Ask a coworker for their input and choose by his rationale.
7
Why is having diversity in a company staff a good idea?
The work environment will be more ethical.
There is a broader range of talents, skills, and creativity.
It creates a homogeneous work ethic.
It meets the quota for minority cultures.
8
The new work computer you've been issued is not functioning properly. What do you do first?
Tell your co-worker about the problem and ask for help.
Inform the IT department about the computer problem.
Email a friend who is an IT expert and seek assistance.
Check the operating manual to try to troubleshoot.
9
Which of the following is appropriate for a formal greeting during a presentation?
Let's get started.
Be seated.
Listen up.
Welcome.
10
An employee BEST shows their commitment to lifelong learning by
spending time at work completing college class assignments
offering fellow employees assistance on the job
attending conferences to gain new industry related knowledge
researching how to do difficult tasks in the workplace
11
I work 41 hours and make $12/hr. Overtime (over 40 hrs.) is paid at time and a half. My pay is
$508
$396
$412
$498
12
Why do employers prefer professional references over personal ones?
Professional references are biased.
Personal references tend to be biased.
Professional references tend to be more intelligent.
It is illegal to provide personal references.
13
An older man with tattered clothes enters your computer sales store. How should you greet him?
Wait until the customer approaches you and then handle it.
Greet the customer and ask if he would like assistance.
Inform the customer of available lay-away plans.
Ask the customer to look at the posted dress code and leave.
14
Justice told his boss he would finish a report by Friday. Following through is an example of
reliability
resourcefulness
problem solving
honesty
15
Max is asked to send a final inventory report to a project manager. What format should he use?
Email
PDF
Word
Excel
16
Which of the following helps a farm worker decide what to do each day?
The daily work plan
The work your peers do first
The tasks most enjoyed
The customers' complaint log
17
You find out the meal a restaurant customer ordered has sold out. What should you do?
Offer a comparable dish, a discount, and an apology.
Ask the head chef to come out and apologize profusely.
Have the manager deeply discount the entire party's meals.
Make sure the customer knows this will NEVER happen again.
18
Co-workers Shauna and Ashley have argued. Ashley is now opening insulting to Shauna.
Shauna should let the behavior go and hope it improves.
Shauna should report Ashley to the human resources manager.
Shauna should write an email to her parents asking for help.
Shauna should ignore Ashley, but make sure her peers know.
19
What is the MOST important reason for cleaning the cache of your web browser?
to maintain privacy at all times
to minimize the chances of computer virus
to tag important websites
to optimize browsing speed
20
When writing to Sally Smith, a potential new customer, what is the best way to begin an email?
Dear Madam or Sir:
Dear Ms. Smith,
Hello Sally Smith!
Dear Mrs. Smith,

21 New Workplace Readiness Skills Sample Questions Flashcards | StudBud