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103 Salon Business Flashcards | StudBud
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103 Salon Business
103 Salon Business
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Salon Business review, Pivot Point
Flashcards
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Questions
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Answers
1
Paid holidays, bonuses and insurance are all examples of:
liabilities
assets
job benefits
job responsibilities
2
U.S. Social Security taxes are planned savings/retirement funds, and the money is collected by:
Federal government
city council
state government
county government
3
Industry statistics indicate that satisfied clients will usually refer how many new clients?
three
eight
one
twelve
4
Important information about the client, combined with their financial value is:
client profile
client info
client factor
target market
5
Which one of the following items is usually the largest expense in operating a salon?
supplies
salaries or commissions
rent
advertisement
6
Type of ownership in which two or more persons share all costs of opening & operating business
corporation
partnership
sole proprietorship
franchise
7
A personalized approach is also referred to as:
chairside manner
shared accountability
staff synergy
salon experience
8
All of the following descriptions apply to an independent salon EXCEPT:
may offer from 5-40 worstations
owner makes all the decisions in terms of decor
uses a set business plan provided by a parent company
owner makes all the decisions in terms of pricing & services
9
If all of your appointment times have been scheduled with clients for a given day, this is:
full book
high market demand
client retention
prebook
10
Location is the most important factor in:
opening a salon business
choosing a salon
choosing a lawyer
choosing a distributor
11
A collection of your creative work and documents to show potential clients or employers is a:
portfolio
LinkedIn
networking
cover letter
12
Which business type is owned by the shareholders and formed under legal guidelines?
sole proprietorship
corporation
partnership
franchise
13
"I will get a job within the next 60 days" is an example of a:
achievable goal
measurable goal
realistic goal
timely goal
14
An operating agreement in which a business functions under a parent corporation
sole proprietorship
corporation
franchise
partnership
15
The money in your checking and savings accounts, IRAs, stocks and bonds are all your total
fortune
assets
liabilities
debt
16
What is the number one reason why clients move on to another salon?
indifferent attitude of an employee
product dissatisfaction
competitive reasons
move away
17
When handling a client complaint you can turn a negative experience into a positive one by:
restating back to the client what you heard
avoiding any feedback the client might have
ignoring any signs that the client might be disappointed
not asking any additional questions to clarify concerns
18
Must apply for a state sales tax permit before collecting taxes on products or services sold:
employee
customer
lawyer
salon owner
19
When staff takes individual initiative to stay on top of things and pay attention to detail
cooperation
conflict management
problem-solving
with-it-ness
20
Which buyer wants to know all the facts about the product and thinks carefully about buying?
logical
stubborn
ready
bargain
21
The renting of a space, suite or booth by an individual salon professional on a monthly basis
full service salon
independent contractor
independent salon
chain salon
22
The act of a satisfied client directing another person to see you for professional services is:
upsell
referral
client factor
prebook
23
Passion as a work principle can be described as:
showing up on time and ready to work
not waiting to be told what to do
showing that you love what you do
getting along with co-workers
24
For salon professionals just starting out, the most common and immediate source of referrals is
target marketing
social media
promotional literature
word-of-mouth recommendations
25
A financial advisor who can tell you what a bank is likely to lend you, based on your net worth
insurance agent
sales consultant
lawyer
accountant
26
An efficient working space for each salon professional is
200-300 square feet
120-150 square feet
Over 300 square feet
50-75 square feet
27
Adding the client's service total and retail total for one visit will achieve which result?
average appointment
average ticket
average net profit
average visit
28
Which type of insurance protects the owner from financial loss due to an employee's negligence?
Social Security
premise
product liability
malpractice
29
A realistic goal is one that:
you believe can be accomplished
sets a deadline for achieving a goal
states exactly what you want to accomplish
contains concrete benchmarks
30
Which of the following time periods identifies the consideration for a long-range goal?
1 year
5 years
3 months
6 months
31
Which of the following concepts involves converting existing clients to return clients?
client factor
CRM
client retention
client profile
32
How often does the average loyal client visit a salon?
every 6 weeks
every 2 weeks
twice per year
every 3 months
33
Which of the following terms refers to all money owed?
financial status
liabilities
net worth
assets
34
Before a salon can hire employees they need to apply for a(n):
credit card
Social Security card
Federal Employer Identification Number
Social Insurance number
35
It is wise to keep all records of daily sales and services for:
6-14 years
5-7 years
2-4 years
10 years
36
What percentage of the total salon expenses generally represents compensation for employees?
75%
10%
25%
50%
37
Insurance that helps cover the cost of any equipment or the location in case of fire or theft:
malpractice insurance
liability insurance
property insurance
health insurance
38
All payments received from clients for services and products is known as:
taxes
income
compensation
expenses
39
Which term defines a specific target or benchmark that can be attained in a specific time?
schedule
budget
goal
milestone
40
What offers an employer a brief summary of why you would liked to be employed at their salon?
resume
cover letter
profile
application
41
Which of the following items must be reported as employee income?
operating expenses paid by the salon
money paid to vendors for products
tips received by an employee
change given to a client following payment
42
Insurance benefits might include all of the following types EXCEPT:
health insurance
car insurance
accident insurance
life insurance
43
Compliance with all local, state/province and federal laws is the responsibility of
local authorities
salon employees
salon owner
former building owner
44
An example of a liability on your financial statement would be:
any earned tips
money you owe on a credit card
restaurant receipts
last week's income
45
What should you do if you are asked a question that seems discriminatory in an interview?
remain defiantly silent
politely decline to answer
answer the question truthfully
give a false answer
46
A form of operation in which an initial purchase fee plus monthly is paid to parent corporation
entity
franchise
parnership
corporation
47
Offering a hair color service to a client who only scheduled a haircut is an example of
target marketing
balancing
full book
upselling
48
Procedures in the salon that ensure all products are accounted for is known as:
scheduling
advertising
budgeting
inventory control
49
The tax based on the profits (earnings) of a business is known as:
operating tax
payroll tax
income tax
sales tax
50
Which of the following characteristics will contribute to career success?
avoiding criticism
avoiding change and acceptance
living in the past
respecting knowledge of others