Midterm Exam Review

Cultural tourism is motivated by:

Groups of restaurants identical in market, concept, design, services, food and name are known as:

Since its introduction, the pineapple has been internationally recognize as:

A restaurant that offers a good selection of menu items, with 15 or more being cooked to order and made from scratch is:

Steamboat cruises:

Travel is on the rise and expected to keep rising in the coming years. Reason for this includes the following except:

Franchising is a concept that allows hotels to:

The fastest growing segnment of ethnic restaurants in the United States, based on popularity is:

The front office, housekeeping, concierge, security, and communications all belong to which division:

Moments of truth are:

Hotel classified by price would include:

Two organizations that rate and classify hotels are Forbes Travel Guide and:

Quick service restaurants are known for their:

Most ethnic restaurants are:

The lobby worker who assists guests with restaurants reservations, directions, tickets to shows, and other advice is the

This type of ownership, investors do not pay corporate income tax-they distribue the majority of profit to the investor

The largest department in the hotel, in terms of number of employees is:

Based on the book "At America's Service", which of the following is not one of the seven deadly sins of service

The report performed by night auditor contains key operating ratios used by management to include the following except:

A demand forecasting technique used to maximize room revenue is known as:

Guest Loyalty is:

The area of the hotel that is often described as the nerve center or hub is:

For most cruise lines, the largest source of income comes from:

A wine expert, often found on the staff of a fine dining restaurant, is called the:

Which of the following departments is not typically part of the hotel food and beverage division?

Marriott builds a hotel for $34M and sells it to a firm for $52M. Marriott charges the firm 2-4% of gross revenue

Tour operators:

Benefit to owning an independent restaurant include all but the following:

Which one is NOT a sector under the umbrella of hospitality?

The primary function of a Convention and Visitors Bureau is to:

Back-to-basics cooking was redefined to mean:

Property management systems are designed to assist front office employees in performing functions related to which task:

Why might a person consider a career in the hospitality industry?

The interrelated nature of hospitality and tourism means that:

The main function of a hotel is to:

The highest ranking position on a cruise ship is the:

Sustainable tourism is often referred to as:

Travel agents:

Theme restaurants aim to wow guests with:

Which of the following is a benefit to the franchise company?

A world cruise:

The rack rate is:

Great service

Internal customers are:

Franchisee drawbacks include all except which of the following?

Hotels classified by location might include:

Which of the following is a major benefit of the hub-and-spoke system adopted by major airlines

Regional cruises are considered:

A catering event order (CEO) or banquet event order (BEO) is used to:

Which is the main benefit of a franchise ownership?