stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Customer Service/Application 10th Flashcards | StudBud
Explore
/
Customer Service/Application 10th
Customer Service/Application 10th
15 terms
·
StudBud Administration
·
43 plays
10th Advisory
Flashcards
15 cards
F
Practice quiz
P
Host live
L
Questions
15
Answers
1
When dealing with a customer face-to-face, which way do you communicate with them the most?
Body language
What you are wearing
What you say
Tone of voice
2
A customer approaches John, a store employee, he demonstrates he listening by
Asking Clarifying Questions
Nodding occassionally
All the above
Using eye contact
3
When filling out a job application you should use?
Pen
Pencil
4
Which word is not one of the 3 C's when completing a job application?
Correct
Careful
Careless
Complete
5
If something on the application does not apply to you, you should do this
Write N/A
Cross it out by using a bold line
Leave it Blank
6
Which of the following should you never say to a customer?
Welcome to
I don't know
Thank you
How may I help you
7
To provide good customer service, Allie, a clothing salesperson, should
follow the customer around the store
wait until the customer asks for help
greet customer, introduce herself, & ask if they need help
Do all the above
8
Which of these is important on a job application?
Grammar
Spelling
All the above
Punctuation
9
Customer service includes
Understanding customers needs
Effective Communication
All the above
Quality Care
10
Great workers do all of the following except?
embrace change
resist change
follow workplace rules
get along well with others
11
Most employers will want you to fill out the job application on site?
False
True
12
The best way for Maria to introduce herself to customers is by saying
Hi. What's up? I am Maria.
Good Morning. I am Maria.
Good Morning, honey. I am Maria
Good morning, What's your name?
13
You should use your mom as a professional reference?
False
True
14
An upset customer yells at Marcus. What should Marcus do?
Remains calm and professional
Yells back at the customer
Asks the customer to leave
Laughs at the customer
15
An appropriate way of using nonverbal communication while providing customer service is
Smiling & making eye contact
Looking at the floor
Standing extremely close to the customer
Touching the customer's arm