Great ways to build a positive relationship with your salon manager or owner is this EXCEPT:

Show up late and cranky each day.

Efficiency means what?

Not wasting time and salon resources.

A personal financial statement contains these three basic elements in this equation:

Assets - Liabilities = Net Worth

BONUS: What step in retailing is just as important as talking about features & benefits?

Closing the sale (asking them to purchase!)

Teamwork flourishes when a blending of these two things occurs: _____ & _____

Personal & Business goals of the staff

If you have passion for your profession:

Modelling a good work ethic and behaviour will be easy!

Successful people in any industry do this EXCEPT:

Get very drunk at the office Christmas parties.

The work ethic of dependability means:

Showing up on time & being ready to work each day=reliable.

A franchise is an operating agreement in which a fee is paid to a parent corporation for what?

Fixtures, Promotion,Advertising, Education & Management help

The CLIENT FACTOR refers to relevant client attributes and characteristics and this:_______

The financial value of a client.

Networking-the process that gives you the access to people and resources within the industry:

that can provide opportunities for career advancement & ed.!

The five aspects of SMART goals are:

Specific, Measurable, Achievable, Realistic & Timely

What is Pareto's principle?

The 80/20 rule: 20% of your efforts give 80% of the rewards.

Increasing your average ticket without raising prices includes this EXCEPT:

Solve their personal problems by giving free therapy.

What is most often TRUE about client loyalty?

Loyalty is directed to individual salon pro-not to the salon

A salon owner should be good at knowing trends, communication, accepting criticism AND:

Self-control, managing financials, promotion & organization.

Successful salon selling could be best defined as:

The art of professional recommendation (solve hair problems)

A __________ letter included with your resume and can include a brief summary of why you:

Cover / would like to be employed at this salon.

In general, which type of salons have more opportunities to be a "specialist"?

Larger salons and corporations.

The BEST salon advertising is:

Word of mouth (happy customers!)

Try not to share your personal life with your clients BUT:

Do ask about theirs and use discretion!

Elements of a resume often include: personal data, education, training, previous employment AND

Special skills, areas of expertise and special awards.

Some keys to successful client relationships are:

Serve promptly, teach & share tips, accommodate & notify

One of the two most common approaches used to instruct new salon employees are:

Being an assistant to a mentor (senior) stylist.

What would NOT help you get you a professional position in the salon industry?

Waiting for an employer to find you and ask you about a job.

studbud

The Beauty Business

36 termsStudBud Administration27 plays

A quiz about #beautybiz and how to generate the income you want!

Flashcards36 cardsFPractice quizPHost liveL

Questions 36

Answers

1
A long-range goal versus a short-range goal are these time frames:
12 years vs. 12 days
Next week vs. today
5 years vs. 1 year
50 years vs. 12 months
2
Great ways to build a positive relationship with your salon manager or owner is this EXCEPT:
Take initiative & Be a trust builder.
Show up late and cranky each day.
Shake it off-don't take criticism personally.
Show a desire to learn.
3
Efficiency means what?
Not using your bad mood to make excuses.
Allowing your team to guide you in the right direction.
Not wasting time and salon resources.
Being on time each day for your shift.
4
A personal financial statement contains these three basic elements in this equation:
Assets - Liabilities = Net Worth
Goals + Wants = Needs
Hubby's Beer habit + Extra Car Bills = Can of Whoop Ass
Debt - Personal Charm = Big Trouble
5
BONUS: What step in retailing is just as important as talking about features & benefits?
Throwing the product at the client so they will catch it.
Closing the sale (asking them to purchase!)
Doing a dance to show the awesomeness of the product.
Telling them the price.
6
Teamwork flourishes when a blending of these two things occurs: _____ & _____
Gossip & Online Hate Speech among the team.
Personal & Business goals of the staff
Love & Peace among the clients! Namaste.
Margaritas & Nachos at the staff summer party
7
If you have passion for your profession:
You will feel nauseated by your own greatness.
Modelling a good work ethic and behaviour will be easy!
You will be a nicer person.
Other salon pros will dislike you.
8
Successful people in any industry do this EXCEPT:
Create a professional image.
Plan ahead & Define goals!
Develop good professional relationships.
Get very drunk at the office Christmas parties.
9
The work ethic of dependability means:
Nothing really-no one notices this!
Showing up on time & being ready to work each day=reliable.
Being the top salon retailer.
Getting up at the same time.
10
What type of salon ownership is a business owned by one person?
Franchise
Sole Proprietorship
Limited Partnership
Corporation
11
Any serious future salon owner will need advice from these experts EXCEPT:
A Lawyer
A Mechanic
An Accountant
An Insurance Agent
12
All successful careers begin with planning, focusing, taking advantage of opportunities and__
Borrowing money with the intent to not pay it back!
Praying and hoping it will happen!!
Not thinking too hard about it....
Overcoming obstacles
13
If a client comes to see you every 6 weeks, how many times per year will you see them?
6
8
12
10
14
A franchise is an operating agreement in which a fee is paid to a parent corporation for what?
Relationship advice and great wine pairing recommendations!
Promos-but only if the salon looks EXACTLY like the brochure
Fixtures, Promotion,Advertising, Education & Management help
Paint colours, Curtains and Flooring that speaks the vibe.
15
Which method is an often an untapped revenue source that takes the least amount of time to do?
Retailing
Getting the client coffee
Performing services
Up-selling
16
The CLIENT FACTOR refers to relevant client attributes and characteristics and this:_______
The level of styling skill the client has.
The type of coffee a client prefers.
The financial value of a client.
The level of humour the client has about their hair.
17
Networking-the process that gives you the access to people and resources within the industry:
that can provide opportunities for career advancement & ed.!
that can give you the "IN" with rich people.
that can provide you with constant POSITIVE reinforcement!
that can help you boost your dating profile on Tinder..
18
The five aspects of SMART goals are:
Super, Money based, Artsy, Realistic & Tantalizing
Special, Measurable, Achievable, Realistic & Terrific
Specific, Memorable, Achievable, Real & Tasty
Specific, Measurable, Achievable, Realistic & Timely
19
What is Pareto's principle?
The rule of 50/50: Half the time it matters
This doesn't apply to the beauty industry.
The rule where the less you do the more you get.
The 80/20 rule: 20% of your efforts give 80% of the rewards.
20
Increasing your average ticket without raising prices includes this EXCEPT:
Follow up communication (promotions & specials)
Upselling "add-on" services by solving hair problems
Retailing products they need to solve hair problems.
Solve their personal problems by giving free therapy.
21
What is most often TRUE about client loyalty?
Clients tend NOT be loyal to anyone in general EVER.
Loyalty is a given because they have no choice!
Clients will only be loyal to easily intimidated stylists.
Loyalty is directed to individual salon pro-not to the salon
22
Which type of salon will be the majority you will probably encounter?
Full-service Salons & Day spas
Chain salons
Independent contractor/chair rental only salons
Independent Salons
23
A salon owner should be good at knowing trends, communication, accepting criticism AND:
Self-control, party planning, martial arts & bribing people.
Self-control, shopping, making wine, promotion & rapping.
Self-control, managing financials, promotion & organization.
Self-control, manipulation, intimidation, sarcasm & dancing.
24
Successful salon selling could be best defined as:
The art of tricking people into believing your sales pitch.
The art of convincing people to needlessly spend money.
The art of hoping & wishing clients will try your products.
The art of professional recommendation (solve hair problems)
25
A salon business owned by two or more persons is called what?
Sole Proprietorship
Partnership
Double Dip Franchise
Double Trouble Corporation
26
A __________ letter included with your resume and can include a brief summary of why you:
Critter / would like to bring your pet to work each day.
Cover / would like to be employed at this salon.
Covert / would love to be the first ever Ninja stylist...
Cranky / would require at least 3 XL coffees before work!
27
In general, which type of salons have more opportunities to be a "specialist"?
There really isn't that type of work out there...
Larger salons and corporations.
Small, independent salons.
Large day spas in small towns only.
28
Which of the following are NOT considered job benefits?
Retirement plan
Paid vacations
Salary
Ongoing salon education & training
29
The BEST salon advertising is:
A full page newspaper ad.
Word of mouth (happy customers!)
Written on the back of the bus.
Business cards & Brochures dropped from a plane.
30
Try not to share your personal life with your clients BUT:
It's okay if they insist on it!
Only with the clients you don't like.
Do ask about theirs and use discretion!
Only on Fridays
31
Elements of a resume often include: personal data, education, training, previous employment AND
Favourite recipes.
Special skills, areas of expertise and special awards.
Your religious or spiritual beliefs.
The number of children (and their ages) you may have.
32
Some keys to successful client relationships are:
Serve promptly, keep their secrets but gossip about the boss
Serve promptly, teach & share tips, accommodate & notify
Serve promptly but keep quiet, don't make eye contact or cry
Serve promptly, laugh loudly and show them silly cat videos!
33
District Sales Consultants (DSC's) can help a salon owner with these business needs EXCEPT:
Financing purchases & Education for the salon team.
Finding prospective employees.
Negotiating your lease.
Salon Design & Location.
34
One of the two most common approaches used to instruct new salon employees are:
Ignoring the newbie while she folds towels and sweeps hair.
Letting the new stylist work by themselves-sink or swim!!
Getting the new stylist get coffee and run errands.
Being an assistant to a mentor (senior) stylist.
35
In general it takes ____-_____ square feet per salon pro to create an efficient working space.
130-180
200-250
140-160
120-150
36
What would NOT help you get you a professional position in the salon industry?
Being clear about your aspirations and career goals.
Understanding your own personal qualities & abilities.
Waiting for an employer to find you and ask you about a job.
Following the proper job search steps.

The Beauty Business Flashcards | StudBud