MAC 101 Final Part One

Patient's mother calls and states son has been bitten by a dog, your response

Increasing age of general population is a reason for development of EMR

You find a pill on the floor in the waiting room what do you do?

Learning material should be matched the the pt's needs and level of

Pale cool fingertips are a symptom of carpal tunnel.

Documentation is recording information in a pt chart

Using a clearinghouse to transmit electronic media claims includes data elements that are transmitted in a computer file

Guidelines for dealing with sales people

Effective professional correspondence style includes clear concise language and

Incidental supplies are supplies needed but do not threaten efficiency in the office

How to store narcotics

First document found in patient financial record

How many identifiers do you need to correctly identify a pt in EHR

When 2 or more computers are connected and close together in location what type of network is this

Who enters data into the PHR

Steady stream of pt's all day is what type of scheduling system

Full block letter style is most common used in medical office

How many square feet per person is needed in reception area?

What are the 3 R's

Guideline for making calls requesting payment

The triage process includes written guidelines for commonly asked questions

Appropriate position for signature block

A rash is a patient sign

The benefit of a pt info packet is the pt's feel more comfortable with the provider caring for them

Check that is pre printed and used for out of town for expenses

Who monitors that the care given and fees charged met accepted standards

What information does a notation include

Advantage of having illuminated exit signs above the door

Typical time for routine pelvic exam or pap smear

Which pt's are sensitive to colder temps?

Microsoft office includes all of the following except

What do you do before putting a caller on hold

Interoffice memo is used in office to facilitate informal written communication

Two types of files that are good for offices with limited space

What group provides health care for a specific group regardless of ability to pay

What type of mail service would you use for something weighing from 11 oz up to 70 lbs

Pt has to have surgery and is nervous and asks what will happen during surgery. What type of teaching is needed?

What symbol is used when a code is out of numerical sequence

What step in filing process will save time when returning files

The office manager has the key to the record room and is out of town what should you do

Tips for preventing injury at home is to use outlet covers when outlets are not in use

Who owns the personal health record

Where should you look when coding a surgical code to make sure you have the correct code?

Greatest concern of EHR is protecting patient information

What info is found on a pt registration form?

Which filing system may include numbers that indicate where in the filling system you can find a file

The main circut board that controls other componets is the

To maintain pt confidentiality on the computer you should change your password every 120 days

Telling a pt that the Dr will call them back ensures accurate telephone messages

What is NOT part of the RBRVS

A disease or condition that can be transmitted easily is called?

You share with a coworker a funny email you received from your cousin at work what would the co-worker's response be?

When choosing a storage facility for records what should choose

The Federal Trade Commission monitors purchases by phone, fax, and online services to protect consumers

A flatbed is a type of scanner

Looking to buy a new copy machine you ask another office "How do you like your copy machine/service let me know ASAP?"

CPT codes are updated annually for use on January 1

An example of a mechanical error

What schedule tells you how long to keep charts once inactive

Important health education to provide a secretary is

The summary of admission, hospital stay, the care received and the outcome is called a

Convention that is used in the Tabular list after an incomplete term

Before placing an outgoing call what should you do

How many people should be responsible for the office emergency response

What does the A in SOAP stand for

In ICD 10 in which chapter would a code for injury be found

Scheduling system that groups similar appts together during the day or week is

Icd 10 codes are updated yearly

Underlining key points and writing reminders or suggestions when reading incoming mail is called

When choosing a color family for office what should you consider?

How to handle patients who smoke?

Comparison pricing, ordering, establishing and maintaining relationships with vendors is who's job

Records management is the way pt records are created filed and maintained

A device that inputs printed material and converts it to a readable format by the computer is

Firewalls help prevent hackers from accessing your computer

Holding chemicals under your nose when smelling is a saftey precaution?

Pt turns in new pt packet you notice a diffrence in SSN what do you do

It is safe to use equipment with frayed wires

Simplified block style is too informal for medical offices

Reason elderly pt may face descrimination

In what section will you find the diagnosis in the CHEDDAR format

An example of output devices

Letterhead has the Providers name and address at the top of formal business stationery

EHR detects a code that does not match a Dx code what may happen

Type of pointing device

A 10 ft by 12 ft room can accommodate how many people

10 didgit number that identifies the physicians specialty

Signs a pt's blood sugar may be low

MA's role in patient education is to explain

When coding a claim from the previous year you would use most recent CPT book

Soap note is a type of documentation for a medical case

Pegboard system and write it once system are the same thing

An example of an expendable item