Overreliance on digital services could lead to

Decreased manual booking ability

Why is digital customer experience important?

Provides accessibility and convenience

Which one of the following is a digital customer experience platform?

Mobile applications for booking

Which one of the following enables real-time communication in the tourism industry?

AI chatbots answering inquiries 24/7

How does Artificial Intelligence (AI) enhance digital experiences?

Automates and personalizes assistance

The Metaverse refers to a

virtual space where users interact with computer generated environments

The digital divide in tourism refers to

unequal access to online services

Digital platforms improve accessibility by

offering information for better decision making.

The use of Augmented Reality (AR) in travel apps helps by

displaying interactive information

The metaverse allows users to interact with

computer-generated environments

What does digital customer experience refer to?

Interactions via online platforms

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ETT Unit 3 Class Activity

26 termsStudBud Administration109 plays

Explore the importance of digital customer experience in the tourism industry and discover the technologies and platforms that enhance it.

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Questions 26

Answers

1
Overreliance on digital services could lead to
Better understanding of brochures
More face-to-face consultations
Increased awareness
Decreased manual booking ability
2
Personalization in digital services is achieved through
data analytics and AI.
fixed itineraries.
randomized recommendations.
real-time communication.
3
Why is digital customer experience important?
Limits online bookings
Eliminates customer service
Provides accessibility and convenience
Replaces travel destinations
4
Online reviews enhance customer experience by
decreasing engagement
allowing previews of destinations without travel
reducing interactions
sharing reviews and ratings
5
An example of a sustainable practice in tourism industry is the adoption of
frequent in-person meetings
printed brochures
virtual tours
paper-based guest records
6
Which one of the following is a digital customer experience platform?
Mobile applications for booking
Non-interactive travel blogs
Verbal recommendations
Paper travel brochures
7
Excessive use of data centers contributes to
improved efficiency.
environmental concerns.
technical glitches.
lower travel costs.
8
Which one of the following enables real-time communication in the tourism industry?
Agent calling after booking
Sending a follow-up email
AI chatbots answering inquiries 24/7
Printing itineraries at home
9
Digital services enhance engagement by
increasing printed brochures
restricting access to resources
providing tailored experiences
removing human interactions
10
How does Artificial Intelligence (AI) enhance digital experiences?
Removes human involvement
Automates and personalizes assistance
Makes bookings expensive
Limits customer interactions
11
The Metaverse refers to a
virtual space where users interact with computer generated environments
a platform which involves machine learning to provide personalized help.
device which uses sensors and interface to offer real-time information.
software application with a wide range of functionalities.
12
Google Maps displays landmarks and navigation cues overlaid on streets. It is a platform using
Virtual Reality.
Augmented Reality.
13
Which one of the following is a good example of real-time communication?
Emails to clients as a follow-up
Appointment for a face-to-face consultation
Customer support offering a callback
Chatbot responding instantly
14
An example of Wearable technology in tourism is a
paper boarding pass
hotel room key.
smartwatch providing updates.
printed travel guide.
15
Which one of the following platforms is associated with the metaverse?
Traditional agencies
Google Maps
Printed guidebook
Roblox
16
The digital divide in tourism refers to
gap between agencies
refusal to use online platforms
unequal access to online services
physical distance between agencies
17
Which one of the following is a risk of using digital services?
Inability to use apps
More flight options
Too much information
Data breaches and cyberattacks
18
AI-powered chatbots help with
travel bookings.
serving food.
ensuring luggage safety.
printing brochures.
19
Identify the technology that overlays digital information onto a real-world environment.
Virtual Reality (VR)
Augmented Reality (AR)
Blockchain
Wearable smart devices
20
Digital platforms improve accessibility by
requiring physical bookings.
reducing destination options as recommendations.
offering information for better decision making.
restricting information.
21
The use of Augmented Reality (AR) in travel apps helps by
displaying interactive information
printing out maps
making services less accessible
removing online bookings
22
Which service allows travellers to preview their destinations?
Virtual Reality (VR)
Face-to-face Consultations
Paper Maps
Handwritten Guides
23
The metaverse allows users to interact with
traditional phone calls
computer-generated environments
only government agencies
physical travel brochures
24
What does digital customer experience refer to?
Manual booking process
In-person interactions
Interactions via online platforms
Exclusive physical services
25
A common disadvantage of digital services is
real-time updates.
privacy and security concerns.
instant bookings.
enhanced personalization.
26
Which one of the following is a major security concern of digital services?
Improved customer service
Instant bookings access
Real-time updates
Data breaches and theft

ETT Unit 3 Class Activity Flashcards | StudBud