3.04-3.05 Selling Review

Businesses cannot know if customers are satisfied unless they

To maintain relationships with clients, it’s important for salespeople to

Two retail stores are striving to offer products for the lowest prices and best values. What role of selling is this?

Which of the following is an intangible product:

Which of the following is an example of a product’s being sold directly to the user for ultimate consumption:  

Which of the following is an example of a product’s being sold to an organization for resale:

Matt takes the time to research his client before he makes a sales presentation. That way, he can tailor the presentatio

Reggie’s customer is purchasing a new printer so he mentions the need to buy an ink cartridge at the same time. This is:

Dave has a sales job selling very expensive cars. Each day, he wears a nice suit and tie to work. Which characteristic

Miko is a successful salesperson who has gained many repeat customers for her business. What aspect of selling is this?

Chris doesn’t receive a lot of supervision for his work, he manages his time well and stays on task. Characteristic?

Which of the following is a key to customer service:

Which of the following is an example of the type of customer service a salesperson should provide:

Which of the following roles of selling in our economy helps products to be “in the right place at the right time”:

Which of the following is a presale opportunity for salespeople to provide customer service:

Customers’ service expectations are

Quality customer service builds profits through existing customers by generating

Customer complaints and concerns should be

Michael is interacting with a customer over the phone. What aspect of selling does this illustrate?

Britt knows her products inside and out. She knows the features and is able to explain them in terms of benefits. Charac

Which of the following is a tangible product:

Which of the following words best describes the role of customer service in selling:

Because product quality and price can easily be matched, customer service becomes a key component in business

Juanita spent a great deal of time practicing and perfecting her sales presentation. What aspect of selling is this

Which of the following is an example of a product’s being sold to an organization for use in producing other goods:     

If a customer expects something because his/her friend received it, the customer’s expectation is influenced by