Quality Mgmt Final Exam Prep 1

The leverage a self assessment, a leader must do which of the following: (Select all that apply)

Which is NOT a personal leadership characteristic that underlies the 6 leadership competencies (ASQ definition).

A pattern of decisions that determines and reveals an org. goals, policies & plans to meet the needs of stakeholders is

Branch of Statistics: draw conclusions about unknown characteristics of a population from which data are taken.

Adoption of an idea, process, technology, product, or business model that is either new /new to its proposed application

In the context of manufacturing specifications, the term "tolerance" refers to the

_____is the process of designing a product for efficient production at the highest level of quality.

Which of the following is the first phase of a typical product development process?

PDSA cycle stage: study the current situation, understand customer expectations, gather data, & test theories of causes

The term ___ is based on a statistical measure that equates to 3.4 or fewer errors or defects per million opportunities.

Statistical methods help managers make sense of data and gain insight about the

Which step of the Six Sigma DMAIC Process involves understanding process performance and collecting data to analyze

Which of the following phases of product development usually includes prototype testing?

The four perspectives of a balanced scorecard, which translates strategy into measures are:

Robust design refers to designing goods and services that

Select all which are part of the quality life cycle

The reason a firm is in business is known as it's ______

Designing a product with fewer components results in fewer points of failure and less chance of assembly error.

The first house of quality relates

New ideas are studied for feasibility in the _____ phase of product development.

Transfering best practices from one area of an organization to another is known as (select the best answer)

_________ data collection generally involves a simple inspection or count.

Performance excellence involves ongoing improvement of: value to stakeholders, effectiveness & capabilities, & learning

Consideration of how a product will be recylced once it's used is an example of

Which is the first step in a typical quality process improvement approach?

A(n) _____ measurement characterizes the presence or absence of nonconformances in a unit of work

The component of statistical methodology that includes the collection, organization, and summarization of data is called

Quality control has two categories of measures. The dimensions of a cereal box would be an example of a