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Rooms Division Management Revision Flashcards | StudBud
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Rooms Division Management Revision
Rooms Division Management Revision
17 terms
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Your questions (and mine) into 1 large Quiz!)
Flashcards
17 cards
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Practice quiz
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Questions
17
Answers
1
asset management = owners and investors who had no lodging operational expertise chose to hire specialists
False
True
2
Hotelrooms are....
a perishable product
part of a fixed capacity environment
None of the above
time-sensitive products
3
How do you calculate your ADR?
Total net room revenue / amount of sold rooms
Total net revenue / amount of sold rooms
Total net room revenue / available rooms
Total net revenue / available rooms
4
Every hotel has a logbook
False
True
5
What is a logbook used for?
for staff members names
for everyone entering the hotel
for alle the activities at the front desk
to write all the names of visitors
6
In order to offer a high quality hospitality experience it is important to
always have a quality manager on site
have an optimal level of staffing
-carefully select your suplliers
offer the best product at the highest cost
7
Value can only be expressed in term of money
False
True
8
In the process of quality enhancement the costs that come with the attempt to identify failures before guests do are...
preventative costs
external failure costs
appraisal costs
internal failure costs
9
Is a glass a supporting product when you order a cocktail?
True
False
10
Other revenue streams management is not an aspect involved in revenue management
False
True
11
one of the criteria to take into account in order to benefit from revenue management
High fixed costs and low variable costs
Low fixed costs ang high variable costs
12
The concierge's service is an example of a tangible feature
True
False
13
What is the hub/heart of a hotel?
The elevator
The f&b department
housekeeping department
front office
14
Which type of leadership is suitable to increase ‘Know-how’ and ‘Show-how’
Supportive leadership & Know-how
Directive behaviour & Know-how
Supportive leadership & Show-how
Directive behaviour & Show-how
15
The "servicescape" is the physical setting of the hospitality experience
False
True
16
Which statement about the “iceberg” is false?
Under the waterline is the actual behaviour
Under the water surface are the drivers that cannot be seen, heard or felt
Above the waterline is the behaviour we can see, hear or feel by touch
Above the water surface we see the causes of our behaviours
17
Providing feedback follows three connected steps. Which answer is the right order?
Observation, Effect, Interpretation
Effect, Observation, Interpretation
Interpretation, Observation, Effect
Observation, Interpretation, Effect
