Pathway to Success State Board

Marketing can include which type of communication

The steps you take to ensure your guest always leaves with a positive attitude

Showering, brushing your teeth and shampooing your hair are all examples of

______ is using verbal and non-verbal cues to show you are interested in the conversation

A skill that will affect your referrals and rebooking is your ability to control impressions and experiences throughout:

All people in the cosmetology field wear bright, vivid haircolor, this is an example of a/an

Recommending that your guest adds some highlights to their existing haircolor is known as

What is an arrangement in which 2 or more parties agree to share all cost, profits, and responsibility of a business

Pictures of your best work, awards or certificates displayed professionally in an album or electronic folder:

A policy purchased to protect from risk of loss

A __ should include the guest's name and contact info, along with the original requested time and date of appointment

Finding solutions to your guest's concerns and making a mental picture of your guest's expectation is made during the:

Shampoo and conditioner your guest purchases to maintain their style at home

Budgeting, employee management, inventory and purchasing are necessary skills in

Paraphrasing uses your:

Describing your recommendations in a clear, detailed way so that your guest understands your vision is a form of

What is a strategy to use so that your guest returns within a specified time for their next service

Percentage of total dollars you receive from services and retail products sold is

The moral standards that guide a person's conduct

Gaining new guests through word-of-mouth recomendation

An organized system to track all business transactions and expenses

Certain regulartory agencies and taxing laws require that you maintain correct:

Keeping and using a cancellation list, and the perception it creates for your guests, is an example of

Being respectful of others, ethical and honorable are traits of

Marketing to your desried demographic

An image or trademark that represents you or your business

An agreement between you and an employer saying, if you decide to leave the salon, you won't work in a salon close by

The money a typical guest spends on services and products during their salon visit determines

An individual who has total responsibility for all profits and losses of a business:

A ___ is required when seeking finacial assistance to open your salon

Supplies used in daily salon operations

Scheduling your guest's next appoinment while they are still at your station

What communication uses body guestures and eye movement to send and recieve information

A form of ownership by a group of people that requires the highest level of legal consideration and designed by a lawyer

A document the employee provides that gives specific info about a job, including the qualifications for a position:

Conecting with potential Guests in a social setting is

Individuals hired and compensated by a company to provide services

The benefits of Guest retention can include growth of paycheck, job security, and:

___ is when a stylist rents space in an existing establishment and has the ability to indepedently generate revenue

To set, monitor, and achieve a personal or organizational desried end-point within a specific time frame:

Running late, deadlines, or personal issues can be demanding situations that can cause:

Identify the open-ended question

Your personal assesment of self-worth is your

A document the employer provides that gives specific info about a job, qualifications, and skills needed for the job

The movement and position of your body is a communication skill