CTAP RIF Exam SIGot

A person or company that sells goods and/or services to a customer is called a

You take the a.m. train, get to work 15 minutes shift begins. Today train broke down, 1 hour to fix it. Define problem.

In the problem solving process, which step comes after "Come up with Solution"?

Who is responsible for making sure the safety exits aren’t blocked and are free to be used in an emergency?

Questions you ask a customer NOT answered by "yes" or "no".

Preventing injury and illness to customers and employees is called

Which of the following is most likely to be a role in a retail career?

(Customer service loyalty life cycle) Customer has a want/need & considers purchasing options. What step comes next?

Area in a retail store usually collects/stores/processes data info used in the checkout/inventory/data collection

A retail business, owned by shareholders and having centralized decision making for multiple store locations?

Recommending additional items that compliment a customer’s purchase (sox with shoes), is called:

Offering a customer an extended warranty on a television they just bought is an example of which selling technique?

After purchasing a new car, a customer is satisfied with the service received from the sales person. Which phase?

Which of the following does not cause inventory shrinkage?

What does POS stand for in retail?

Which of the following skills are the most helpful for a salesperson?

What does the “T” in SMART Goal Setting stand for?

What contributes to a negative brand?

Physical audit of store’s inventory. Total inventory was $100,000. Books say $110,000 in inventory. What’s the variation

The customer needs a new TV so the guests can watch the Super Bowl. Which phase of the customer life cycle?

The process of selling goods and services to a customer to earn a profit is called:

Companies measure whether they’re reaching sales goals using KPIs also called

The selling of goods and/or services to a customer are called

You have key info about a company’s products/services,using it to help customers

The repetitive cycle that occurs with retailers in regards to product assortment is called:

A customer makes a purchase, their transaction total i s $23.47. The customer pays with $40.00 in cash. Make change.

What can decrease customer satisfaction?

In the problem solving process, which step comes before "Take Action"?

When you do your best, deliver quality work, and arrive on time to work, you demonstrate a professional image with

People who purchase goods or services from a business are called:

Customers of a popular shoe store can purchase items in-store and on-line or via their mobile app.

You must sell a lot of items today

What item is a retail service?

Which of the following key performance indicators can be used to measure whether each store is meeting its sales goals?

What’s considered a retail service?

When planning for inventory, a company’s goal is to have

In the problem solving process, which step comes after "Define the Problem"?

Responsible for the production and manufacturing of finished products

The number of units in each transaction is called:

Retailers use technology in stores and online to:

When lifting, you should use what part of your body to do most of the lifting?

The physical goods (that can be touched) that can be bought and sold:

Which of the following key performance indicators measures whether all company employees are reaching their sales goal

1. Buys large quantities of product from manufacturers and sells them to retailers.

In retail, COGS refers to

In electronic loss prevention, RFID means

What best describes the behavior of a great team member?

What information should you expect to enter on a job application?

What does the “M” in SMART Goal Setting stand for?

In the retail product cycle, what step comes after distribution of products?

A customer’s television breaks & can’t be fixed, the customer goes online for tv's sold at retailers nearby.