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BILLING: WEEK 4 FINAL PART 2 Flashcards | StudBud
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BILLING: WEEK 4 FINAL PART 2
What are the features of a problem
Stream TV includes Showtime
BILLING: WEEK 4 FINAL PART 2
25 terms
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StudBud Administration
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38 plays
BILLING
Flashcards
25 cards
F
Practice quiz
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Host live
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Questions
25
Answers
1
Stream TV includes Showtime
True
False
2
What are the features of a problem
None of the above
Solutions, Recourse and Implement
Define problem, solutions, evaluate and implement
Problem, Goal and Barriers
3
You can only review the customer bill through the ledger in CSG
True
False
4
Whats the maximum pieces of equipment that can be shipped to customer in an SIK
8
3
4
5
5
How much is our Seasonal Convenience Plan per product
$3
$4
$5
$8
6
All of these are examples of Subscription Video Demand except
Playboy
Anime Network
Kidstream
History Vault
7
Where in Einstein can you verify if the customer has setup the Two-Step Verification
Users and Preferences
Customer Timeline
Alerts
Toolkits
8
Gigabit Pro offers ____ mbps.
150mbps
75mbps
2GB
1GB
9
You can only have Comcast Leased Equipment with services
True
False
10
DTA gives customer on-demand access
False
True
11
A customer can receive the sports and entertainment channels on a DTA
False
True
12
What is Comcast deposit amount
$50
$200
$100
$60
13
Unauthorized user can not make payment on account
False
True
14
Where can you check for customer outages
Tech Refresh
Erone
Einstein
CSG
15
The Regional Sports Fee costs
$5
$8
$2.50
$3
16
All of these are offered in the X1 Premier Triple Play except
SHO
HBO
Sports and Entertainment
StreamPix
17
The Broadcast Fee costs
$10
none
$5
$7
18
The agent is able to sign the customer up for eco-bill
False
True
19
Customer can have video services without broadcast tv fee
False
True
20
What is the dollar amount of Comcast customer Guarantee in Illinois
$25
$5
$15
$20
21
You can see all credit adjustments in the my account app
False
True
22
What customers require risk assessment
New, Non-pay restart, Reconnect and Transfers
Existing customer
Change of service
New customer
23
You will receive an auto fail in S4 if you do not
fully authenticate
verify email address
summarize
miss a sales opportunity
24
Encore is included in which package
Starter
Preferred
Digital Economy
Basic
25
What is the customer monthly data limit
2GB
1TB
300
1GB
