Business Management and Administration 2022

Question 1

Which of the following is a graphic aid that uses text to depict a sequence of events or the order of a process:

Accepted Answer

Flowchart

Question 2

Stress and fatigue are __________ factors that can affect business process design.

Accepted Answer

human

Question 3

Which of the following is true of arbitration:

Accepted Answer

It is an adversarial process.

Question 4

The focus of most letters that a business writes to its customers should be about the

Accepted Answer

customers' interests.

Question 5

Leaders that share their power recognize that

Accepted Answer

most goals can't be reached alone.

Question 6

Which of the following is an activity that falls under supply chain management:

Accepted Answer

Building relationships with vendors

Question 7

Employees can generally identify difficult customers

Accepted Answer

during their initial contact.

Question 8

Which of the following is a result of learning how to sell your ideas:

Accepted Answer

Improved communication skills

Question 9

One form of technology that businesses use to personalize their ongoing communication with customers is

Accepted Answer

opt-in email.

Question 10

Which of the following is a benefit of settling a case instead of going to trial:

Accepted Answer

Settlements are more private.

Question 11

Which of the following is an example of a voluntary debtor-creditor relationship:

Accepted Answer

Obtaining a loan from a bank

Question 12

The person who files a lawsuit is the

Accepted Answer

plaintiff.

Question 13

Business analysis is essentially the process of helping companies

Accepted Answer

change.

Question 14

During the last few paragraphs of a research report, the writer should

Accepted Answer

draw conclusions from their research and provide recommendation.

Question 15

. A small brick-and-mortar bookstore will benefit most from a supply chain that is designed to

Accepted Answer

purchase books to fulfill requested orders.

Question 16

The picture or image that you have of yourself is referred to as your

Accepted Answer

self-concept.

Question 17

Which of the following is an important step to take to ensure a protest is peaceful and effective:

Accepted Answer

Avoid violence and vandalism during the protest.

Question 18

Angela has achieved business success, and many other people look up to and imitate her. This makes her a(n)

Accepted Answer

role model.

Question 19

Which of the following would be an effective way to communicate a job-related suggestion to your supervisor:

Accepted Answer

An office memorandum, A letter of transmittal

Question 20

Thinking about the consequences is part of which step of the ethical dilemma response process?

Accepted Answer

Consider all your potential actions.

Questions 20