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Marketing Principles 1st Semester Exam Flashcards | StudBud
Marketing Principles 1st Semester Exam
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What is an example of an employee reinforcing a firm's image through his/her job performance?
A
A customer is offered a pop while they wait.
B
A business prepares a monthly employee newsletter.
C
Employee says an item is only available by special order.
D
A customer waits on hold to confirms shipment info.
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