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Duplicate of D2 OES Challenge_Learning Round Flashcards | StudBud
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Duplicate of D2 OES Challenge_Learning Round
Duplicate of D2 OES Challenge_Learning Round
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Flashcards
20 cards
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Practice quiz
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Questions
20
Answers
1
Shift Leaders execute the plan through proper deployment and goal setting through the following key points except?
SLs should be overly helpful to deliver beverages as quick as possible.
Avoid excessive movement.
Lead the shift with conviction and flex deployment as needed.
Work as a TEAM to get the beverage(s) out as fast as possible.
2
Store Managers execute the plan through proper deployment and goal setting.
False
True
3
Siren's Eye is the visual merchandising schematic to support the promotional set up and in-fill options.
False
True
4
It is used when preparing to start and transition work.
Daily Plan
Deployment Assessment
Shift Pattern
Labor Scheduling Tool
5
What are the three things included in the PPV agenda?
Assess and Coach, Check, Prioritize and Plan
Observe and Coach, Check and Adjust, Prioritize and Plan
Assess and Coach, Check and Adjust, Prioritize and Plan
Observe and Coach, Check, Prioritize and Plan
6
It is the Excellence Expectations of our Baristas.
Field Partnership
Store Leadership
Operations Standards
Creating the Starbucks Experience
7
Which is not part of the Developmental Shifts of the Store Manager?
Building Capability
Demonstrating Responsibility
Inspiring Commitment
Creating Space
8
It is designed to reveal gaps or reduce effort in Operations Excellence System.
Store Walk Through
Big Opportunity Breakdown
Core Tools
Store Walk
9
The SM Approach helps to develop leaders who consistently inspire teams to create the Starbucks Experience.
True
False
10
Redeploy the plan using visual indicators is part of which Work Dimension of the Shift Supervisor?
Creating the Environment
Running Shifts With Customers at our Core
Coaching for Performance and Development
Solving Problems in the Moment
11
Business Analysis and Problem Solving ensures the right products are in the right place and quantity to grow sales.
False
True
12
Which one is not part of the discovery questions?
What is your next step?
What is your plan?
What have you observed?
What is your goal?
13
It is the compelling desire to live in service of those around you through awareness, empathy and action.
Innovative Spirit
Operations Excellence
Passion For Service
Helping Others Succeed
14
Welcome, Mark, Ring, Tender, Gather and Finish are part of what routine?
POS Order Routine
Register Order Routine
POS Routine
Cafe Order Routine
15
The Deployment Plan is used to prepare work and to ensure breaks and other actions happen on time.
True
False
16
Core Training is designed to catalog information.
True
False
17
Hiring Expectations Key Behaviors are part of Core Training in Operations Excellence System.
False
True
18
Opportunity gaps occur when standards are not being achieved and should always be treated with urgency.
False
True
19
Which is not part of the Shift Supervisor Approach?
Excellence in Store Leadership
Prepare, Lead and Transition
Leading Operations Activity
ACT Decision Making Model
20
It is used by partners at all levels to identify what success looks like within a specific period.
Success by Role
Reflection Sheet
Success Profile
Career Development Guide